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Date/Time: Sun, 29 May 2022 02:08:12 +0000



problem with historical data

View Count: 1850

[2013-06-11 01:49:15]
M5amhan - Posts: 468
this is only happening with gold, it will not plot any of the prices correctly on today's daily bar (6/10/13)

http://www.sierrachart.com/image.php?l=1370915234521.png

here are the correct OHLC for the day: http://www.cmegroup.com/trading/metals/precious/gold_quotes_settlements_futures.html

every time i go in and change the data (and save it on the notepad) it changes back when i restart sierra to make sure it stays
[2013-06-11 05:28:54]
Sierra Chart Engineering - Posts: 102918
Temporarily there might be incorrect data from our data provider. What you need to do is go to Edit >> Download Data-Historical Chart to re-download the data. Try again now and also tomorrow if you still see invalid values.

When posting a chart, please post a very simple chart that consists of nothing more than chart bars and nothing else.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-06-11 05:29:32
[2013-06-11 05:50:06]
M5amhan - Posts: 468
http://www.sierrachart.com/image.php?l=1370929337542.png

i will remember that

they still havent fixed it, will check back tomorrow if needed

thanks
[2013-06-11 16:48:05]
M5amhan - Posts: 468
the big problem from this morning got fixed, so i decided to give it an hour or so to see if my initial problem got fixed and it still hasnt

i tried editing the data and saving it but it wont save and i also tried edit > download data - historical chart that didnt work

http://www.sierrachart.com/image.php?l=1370969161170.png


[2013-06-11 21:58:22]
M5amhan - Posts: 468
can this please be resolved?
[2013-06-11 22:04:56]
Sierra Chart Engineering - Posts: 102918
It is not clear what the problem is. Please be more precise about it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-06-11 22:17:51]
M5amhan - Posts: 468
the bar for 6/10/2013 is plotting incorrect data

the attached picture is what the gold chart is plotting with a chart values window right next to it showing the OHLC for that day..

http://www.cmegroup.com/trading/metals/precious/gold_quotes_settlements_futures.html

in the above link if you go back to yesterdays trade date and look at the "Aug 13" row, those are the correct OHLC for that bar.

if i edit the data and save it, it will not stay in the corrected form after a reboot. and the download data - historical chart does not fix anything.

i am thinking the problem is the data provider is not giving accurate OHLC for that day since that is what you told me, i just want the accurate data.

thanks
imageGC.PNG / V - Attached On 2013-06-11 22:13:43 UTC - Size: 51.25 KB - 424 views
[2013-06-11 22:23:25]
M5amhan - Posts: 468
here is an attachment of what the gold data should be presenting in a visual form
imageGC.PNG / V - Attached On 2013-06-11 22:23:18 UTC - Size: 11.58 KB - 388 views
[2013-06-11 22:26:43]
Sierra Chart Engineering - Posts: 102918
OK we have forwarded this issue to our data provider.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-06-11 22:31:19]
Sierra Chart Engineering - Posts: 102918
Reply from them:
The price correction for 6/10 is already in our system and will be corrected with tonights update.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-06-12 23:42:07]
M5amhan - Posts: 468
gold did it again, these values are not accurate. this effects my pivots and how i make trade decisions

http://www.sierrachart.com/image.php?l=1371079986503.png

CME OHLC: http://www.cmegroup.com/trading/metals/precious/gold_quotes_settlements_futures.html
imageGC.PNG / V - Attached On 2013-06-12 23:34:13 UTC - Size: 45.03 KB - 411 views
imageGCcorrect.png / V - Attached On 2013-06-12 23:40:56 UTC - Size: 11.02 KB - 441 views
[2013-06-14 14:48:11]
M5amhan - Posts: 468
can this please be resolved?
[2013-06-14 18:05:15]
Sierra Chart Engineering - Posts: 102918
We thought it would be resolved automatically by the data provider, but we will let them know.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-06-14 18:07:05]
Sierra Chart Engineering - Posts: 102918
What is the date of the incorrect data? While it may be clear to you, it is not to us.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-06-14 18:11:21]
M5amhan - Posts: 468
me too, that is why i thought i should wait a few days before saying anything further..

the date is 06-12-13, it is included in both attached images in the values window.

thank you for helping with this

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