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Date/Time: Thu, 29 Feb 2024 18:53:20 +0000



Delayed data

View Count: 768

[2015-03-31 12:37:19]
User69934 - Posts: 1
Hello,
I have a problem with data. If I connect SC with IB (using SC data 35usd/month - I see "M" in charts) so I have 10 minutes delayed data and this data doesn´t works - I have to reconect connection and after SC reload new data but 10 minutes delyed every time. Do you now where can be problem?

Thank you!
Tomas Kahoun
[2015-03-31 15:25:22]
Sierra Chart - Max - Posts: 5516
What are the symbols that you are having issues with?
Sierra Chart Support
[2015-03-31 17:32:29]
Sierra Chart Engineering - Posts: 104368
We see you are running an older version of Sierra Chart. Update Sierra Chart following the instructions here:
https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate

And after updating to the new version, update the Symbol Settings as explained here:
https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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