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Date/Time: Thu, 25 Apr 2024 13:02:30 +0000

How to Post a Message for Support

TuS

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[2013-05-22 18:22:11] #1 [Go To First Post]
User39772 - Posts: 311
I use IQFeed Forex data feed and when i open a TuS window there is no TuS visible.

[2013-05-23 05:20:01] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Make sure you do not have any Volume Filter settings set for the Time and Sales window. And go into the Time and Sales Settings window and enable the option to display the Bid and Ask records to see if you see data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-05-23 13:01:02] #3 [Go To First Post]
User39772 - Posts: 311
Ok I enabled Bid/ask records and have no volume filter. No data visible in TuS.

[2013-05-23 16:47:48] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Please let us know the symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-05-23 18:13:16] #5 [Go To First Post]
User39772 - Posts: 311
EURUSD.FXCM and AUDUSD.FXCM, all Forex symbols via IQFeed.

[2013-05-24 00:06:33] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It works for us. Please see the attached image. For further help contact IQ Feed and make certain you are receiving data for this symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing


EURUSD_FXCM.png / V - Attached On 2013-05-24 00:06:12 UTC - Size: 9.26 KB - 556 views

[2013-05-24 12:29:14] #7 [Go To First Post]
User39772 - Posts: 311
Of course I have the data feed available and receive date (see chart attached) - otherwise I would not ask :-).


EURUSDFXCM.snag - Attached On 2013-05-24 12:29:02 UTC - Size: 40.02 KB - 550 views

[2013-05-24 17:34:42] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We cannot view that image. Go to a chart for the symbol. Open the Time and Sales window and place it over the chart and then select Edit >> Screen Images >> Upload Chart with Overlays. Post a link to the image here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-05-24 18:33:22] #9 [Go To First Post]
User39772 - Posts: 311
http://www.sierrachart.com/image.php?l=1369420342619.png

[2013-05-24 18:51:46] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The problem is the chart is open from a remote instance of Sierra Chart. You will need to use the Use Non Chart Data from Remote Instances option: http://www.sierrachart.com/index.php?l=doc/doc_GeneralSettings.html#NonChartDataRemoteInstances Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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