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V. 978 is not working using Mode 1 to connect to Tranact/Infini

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[2013-05-22 15:13:09] #1 [Go To First Post]
User29582 - Posts: 33
This is an BIG issue. V978 is not working using Mode 1(UDP) with Transact. We have to UN-check "use Mode 1". It's too slow to use TCP. This is Not acceptable. Please fix it ASAP.

[2013-05-22 15:16:16] #2 [Go To First Post]
User29582 - Posts: 33
"Config Request" is not responding.

[2013-05-22 16:54:55] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Checking on this now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-05-23 00:02:53] #4 [Go To First Post]
User29582 - Posts: 33
Did you find the solution yet? do I need to revert back to old version? V978 is not working using Mode 1(UDP) with Transact. We have to UN-check "use Mode 1" to connect to Transact/Infinity. It's terrible slow today when Fed meeting Minutes was anounced.

[2013-05-23 01:32:12] #5 [Go To First Post]
User29582 - Posts: 33
Here is the login error: General Service - Port for executable: 32999 \| 2013-05-22 21:30:54 General Service: Connecting to the server localhost. Port 32999 \| 2013-05-22 21:30:56 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2013-05-22 21:30:57 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. \| 2013-05-22 21:30:57 To prevent further connection attempts, select File >> Disconnect. \| 2013-05-22 21:30:57 General Service: Disconnected from the server. \| 2013-05-22 21:30:57 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. \| 2013-05-22 21:30:57

[2013-05-23 01:50:55] #6 [Go To First Post]
M5amhan - Posts: 468
i had to unblock it from windows firewall, that might be it. i got a pop up, your's may have automatically blocked it i would like to add that my data sometimes cuts off, sometimes its just an instrument or two, and sometimes its all of them then i have to disconnect and connect to refresh it. if that doesnt work i have to completely restart sierra. it didnt happen during the session thankfully, but it did both before and after. Date Time Of Last Edit: 2013-05-23 01:55:56

[2013-05-23 02:29:15] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
For this particular issue: Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2013-05-22 21:30:57 Do the following: 1. Update Sierra Chart by selecting Help >> Download Prerelease. 2. After this, you will see a line in the Message Log like this: General Service - Starting server: D:\SierraChart\Transact\TransactToSierraBridge.exe 3. You will need to allow through the Windows firewall and any other firewall software you are running on the computer, the file that is in bold. That should solve the problem. If you are still having this specific issue: V978 is not working using Mode 1(UDP) with Transact. We have to UN-check "use Mode 1" to connect to Transact/Infinity. Please contact TransAct support and ask for Bob for help with this. Contact information: http://www.transactfutures.com/ContactUs.htm Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-23 02:31:28

[2013-05-23 18:31:48] #8 [Go To First Post]
fobglobal - Posts: 51
Hi USER29582: Is the issue resolved on Ver. 979? I am using 976 yet. Thanks

[2013-05-23 20:48:53] #9 [Go To First Post]
User29582 - Posts: 33
NO. V.978 frozen and needs to restart the connection today during the demo/live trading session for UDP connection to Transact/Infinity. V.976 UDP connection stop working during live trading session and I had to switch to TCP connection to Transact/Infinity. Please fix it asap.

[2013-05-23 23:34:52] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you are having trouble with a UDP conn, then on the TransAct bridge program (you will see an icon for this on the Taskbar), you will want to uncheck the option to use Mode 1. After that, reconnect to the data feed from within Sierra Chart using the commands on the File menu. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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