Login Page - Create Account

Support Board

Date/Time: Wed, 26 Jan 2022 05:28:04 +0000

Velocityfutures Package 5, unable to connect to other services p

View Count: 1018

[2013-05-21 11:18:28]
User45685 - Posts: 36
Dear Support,

I was wondering why (even though i am paying for package 5 via Velocityfutures), I am unable to use the other services such as Sierracharts Intraday and Sierrachart FXCM. The Historical Dataservice seems to be working fine as usual.

I was wondering if there is something you could do about that? I remember the last time I had this issue you guys told me to create a new account, but now that account has "expired" and i don't see why i should pay twice for the same service =/

This would be really handy to me as I cannot connect to TTFIX via Sierra on two different computers at the same time, and it would be nice to have the live streaming intraday data on the other computer/monitor.

Would appreciate help in this matter.

Kind regards
[2013-05-21 13:34:25]
User45685 - Posts: 36
The error message i get for google financial data or SC FXCM or SC Intraday is:

Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-05-21 13:33:40

[2013-05-21 17:13:32]
Sierra Chart Engineering - Posts: 100044
To use all services you will need an account that you pay directly for, to Sierra Chart. Here are the instructions:

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:


Login Page - Create Account