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Charts dont update live. The prices dont move

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[2014-12-10 15:01:20] #1 [Go To First Post]
User76735 - Posts: 12
Please I cant trade. All my stocks charts are frozen, dont move any candle. Dont update in real time. I use Interactive Brokers and all the settings are ok. I connect and reconnect but nothing. I delete all the data and reload and nothing. The only chart update is Futures but my stocks dont move ! Can you help me please ! Regards Victor

[2014-12-10 16:33:41] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Restart Sierra Chart. Open only one stock chart and no other chart and then post a copy of the Message Log, by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-12-10 16:42:18] #3 [Go To First Post]
User76735 - Posts: 12
Software version: 1214 \| 2014-12-10 13:37:51 Uses New Spreadsheets \| 2014-12-10 13:37:51 Usage end date: 2015-01-08 \| 2014-12-10 13:37:51 Enabled for: Advanced Features. \| 2014-12-10 13:37:51 Enabled for: Sierra Chart Historical Data Service. \| 2014-12-10 13:37:51 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-12-10 13:37:51 Active service: Interactive Brokers \| 2014-12-10 13:37:51 Time Zone: -03:00:00 (AST-03) \| 2014-12-10 13:37:51 2014-12-10 13:37:51 Local computer clock time \| 2014-12-10 13:37:51 2014-12-10 16:37:51 GMT time \| 2014-12-10 13:37:51 2014-12-10 13:37:51 Time zone adjusted time \| 2014-12-10 13:37:51 Time difference to server time: 3 seconds. \| 2014-12-10 13:37:51 Program path: C:\SierraChart\ \| 2014-12-10 13:37:51 Data Files path: C:\SierraChart\Data\ \| 2014-12-10 13:37:51 OS Version Number: 6.1 \| 2014-12-10 13:37:51 Locale Information: C \| 2014-12-10 13:37:51 Checking for new symbol settings for ib \| 2014-12-10 13:37:51 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 88.198.13.175 \| 2014-12-10 13:37:51 HTTP connection to www.sierrachart.com:80 (1068) \| Connected. \| 2014-12-10 13:37:51 Symbol settings are up-to-date for ib \| 2014-12-10 13:37:52 Interactive Brokers: Connecting to 127.0.0.1:7496 \| 2014-12-10 13:37:56 Socket (1556) \| Connected. \| 2014-12-10 13:37:56 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. \| 2014-12-10 13:37:56 Interactive Brokers \| TWS server version: 71 \| 2014-12-10 13:37:56 Interactive Brokers \| Connected. Waiting for account information. \| 2014-12-10 13:37:56 IB Account information received. \| 2014-12-10 13:37:56 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2014-12-10 13:37:56 Interactive Brokers \| Connected to Live account. \| 2014-12-10 13:37:56 Interactive Brokers \| Year-Month last connected to Live account: 2014-12 \| 2014-12-10 13:37:56 Interactive Brokers \| Requesting Trade Positions for account: U917415 \| 2014-12-10 13:37:56 Next valid order ID: 4737 \| 2014-12-10 13:37:56 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2014-12-10 13:37:56 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. \| 2014-12-10 13:37:56 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2014-12-10 13:37:56 Next valid order ID: 4737 \| 2014-12-10 13:37:56 IB Account information received. \| 2014-12-10 13:37:56 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2014-12-10 13:37:56 Interactive Brokers \| Connected to Live account. \| 2014-12-10 13:37:56 Interactive Brokers \| Year-Month last connected to Live account: 2014-12 \| 2014-12-10 13:37:56 Interactive Brokers \| Received Trade Positions download end message for account U917415 \| 2014-12-10 13:37:56 HTTP connection to www.sierrachart.com:80 (1068) \| Closed. No error. \| 2014-12-10 13:37:57 HTTP connection to www.sierrachart.com:80 (1068) \| Shutdown and closed. \| 2014-12-10 13:37:57 Interactive Brokers \| Requesting historical order fills for account U91*. \| 2014-12-10 13:38:01 Interactive Brokers \| Received Open orders end message. \| 2014-12-10 13:38:01 Interactive Brokers \| Starting real-time market data updates for: AAPL. ID: 1 \| 2014-12-10 13:38:19 Subscribing to real-time True Data for symbol: AAPL SecType: STK Exchange: SMART Currency: USD \| 2014-12-10 13:38:19 Interactive Brokers \| Subscribing to Symbol: AAPL, SecType: STK, Expiry: , Exchange: SMART, Currency: USD, Multiplier: \| 2014-12-10 13:38:19 Intraday data recording state for symbol AAPL is set to download pending. \| 2014-12-10 13:38:19 HD Request # 2 \| Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: equities.us \| 2014-12-10 13:38:19 HD Request # 2 \| Download start Date-Time: 2014-12-10 12:26:00.0 \| 2014-12-10 13:38:20 HD Request # 2 \| Using server: scdf1.sierracharts.com port 10149 \| 2014-12-10 13:38:20 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-12-10 13:38:20 Socket (1704) \| Connected. \| 2014-12-10 13:38:20 HD Request # 2 \| Sending historical data logon request message. \| 2014-12-10 13:38:20 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2014-12-10 12:26:00. Record interval: 1. Symbol: AAPL \| 2014-12-10 13:38:20 HD Request # 2 \| Decompressing data. \| 2014-12-10 13:38:21 HD Request # 2 \| Receiving Intraday data for AAPL starting at 2014-12-10 12:26:00 \| 2014-12-10 13:38:21 HD Request # 2 \| Timestamp of first Intraday data file record written: 2014-12-10 12:26:00 \| 2014-12-10 13:38:21 Socket (1704) \| Shutdown and closed. \| 2014-12-10 13:38:22 The network socket for historical data has been closed. \| 2014-12-10 13:38:22 HD Request # 2 \| Received 2690 records from 2014-12-10 12:26:00 to 2014-12-10 13:23:23 (57.4 minutes) and wrote 2690 records for AAPL \| 2014-12-10 13:38:22 HD Request # 2 \| Intraday download COMPLETE for AAPL. Completion time: 3s. Unique request ID: 1 \| 2014-12-10 13:38:22 Removed historical data download ID 1 \| 2014-12-10 13:38:22 Real-time Intraday chart data file updates started for AAPL \| 2014-12-10 13:38:22 Intraday data recording state for symbol AAPL is set to download pending. \| 2014-12-10 13:38:22 HD Request # 3 \| Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: ib \| 2014-12-10 13:38:22 HD Request # 3 \| Download start Date-Time: 2014-12-10 13:23:23.0 \| 2014-12-10 13:38:22 HD Request # 3 \| Requesting a total of 0 days and 5699 seconds. \| 2014-12-10 13:38:22 HD Request # 3 \| IB Backfill - Seconds requested: 5699. Seconds Remaining: 0. \| 2014-12-10 13:38:22 HD Request # 3 \| Requesting 5699 Seconds of data at 30 secs with ending Date-Time at 2014-12-10 14:48:22 for AAPL \| 2014-12-10 13:38:22 HD Request # 3 \| Processing historical data message from TWS \| 2014-12-10 13:38:22 HD Request # 3 \| Receiving Intraday data for AAPL starting at 2014-12-10 13:13:30 \| 2014-12-10 13:38:22 HD Request # 3 \| Timestamp of first Intraday data file record written: 2014-12-10 13:23:30 \| 2014-12-10 13:38:22 HD Request # 3 \| Received 51 records and wrote 30 records from 2014-12-10 13:13:00 to 2014-12-10 13:38:00. \| 2014-12-10 13:38:22 HD Request # 3 \| Received 51 records from 2014-12-10 13:13:30 to 2014-12-10 13:38:00 (24.5 minutes) and wrote 30 records for AAPL \| 2014-12-10 13:38:23 HD Request # 3 \| Intraday download COMPLETE for AAPL. Completion time: 1s. Unique request ID: 2 \| 2014-12-10 13:38:23 Removed historical data download ID 2 \| 2014-12-10 13:38:23 Real-time Intraday chart data file updates started for AAPL \| 2014-12-10 13:38:23 Supporting real-time market data updates for child symbol: AAPL-CFD-SMART-USD-BAAVG \| 2014-12-10 13:39:06 Interactive Brokers \| Starting real-time market data updates for: AAPL-CFD-SMART-USD. ID: 3 \| 2014-12-10 13:39:06 Interactive Brokers \| Subscribing to Symbol: AAPL, SecType: CFD, Expiry: , Exchange: SMART, Currency: USD, Multiplier: \| 2014-12-10 13:39:06 Message from IB: CFD market data is not provided; please submit a market data request on the underlying stock: AAPL@ISLAND. IB Error Code: 2127. Request ID: 3. Symbol: AAPL-CFD-SMART-USD. \| 2014-12-10 13:39:06

[2014-12-10 16:44:22] #4 [Go To First Post]
User76735 - Posts: 12
The two lines at the end say CFD market data is not provided, is that the problem ? I have permissions to trade CFD in IB. I dont know why they say that.

[2014-12-10 16:53:24] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The Message Log does not indicate any error from Interactive Brokers for the stock symbol data. Therefore, refer to help topic 3: http://www.sierrachart.com/index.php?page=doc/helpdetails3.html If help topic 3.4 indicates you are not receiving data from the data feed, then contact Interactive Brokers. In regards to the last question, the main symbol of the chart should be AAPL. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-10 16:54:38

[2014-12-11 14:02:17] #6 [Go To First Post]
User76735 - Posts: 12
Hello, nothing help me. All are the same. The charts are frozen. I trade CFDs and the only solution I was found is close all the charts and chartbooks and then open new charts again and then the charts is update. But is npossible do that every single day. The charts may be updated a the open of my sierra chart platform but when I open every day the charts dont update I close everything and open again all. Its impossible do that at everytime.

[2014-12-11 17:15:34] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
When you open a chart for a AAPL and do not use the CFD symbol, does the chart update in real-time without any problem? There is no need to close the charts and Chartbooks. The absolute most you would need to possibly do is select File >> Disconnect and File >> Connect to Data Feed if there is a problem with the Interactive Brokers data feed. This is all. Closing and reopening the Chartbooks will not make a difference, that is only coincidental. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-12-11 21:02:31] #8 [Go To First Post]
User76735 - Posts: 12
Yes when I open a new AAPL or CFD AAPL chart everything ok but the next day or if I close the platform and then open again the charts not update, I need close all the charts again and open again and that work. Not update in real time when I open the platform. I try File >> Disconnect and File >> Connect to Data Feed but nothing, not update. What is wrong ?

[2014-12-12 08:16:29] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
At the time you have this problem go to Window >> Current Quote Window. Do you notice the last trade price changing there? Not sure if this is related but update Sierra Chart with Help >> Download Current Version and let us know if you still see the problem. After the update you will be running version 1217. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-12 08:30:46

[2014-12-15 13:41:59] #10 [Go To First Post]
User76735 - Posts: 12
Hello, the current quote window is empty, not show anything, the prices not changing there. I was update to 1217 now and averithing still the same, the charts not update in real time. I close all de charts, close all templates and close all chartbooks and then open all again is the unique solution at the moment. I need help.

[2014-12-15 17:31:43] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Go to a chart for the symbol AAPL. This needs to be for chart that does not use the CFD symbol at all. Select Edit >> Copy Chart Values. Paste that text here. It would also help us to connect your system with remote assistance. After a few seconds you will see a Team Viewer window. Send us the team viewer ID and password through an account support ticket: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-15 17:50:27

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