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Date/Time: Fri, 29 Mar 2024 11:11:13 +0000



Pending Cancel?

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[2014-11-12 19:26:56]
User11131 - Posts: 9
I use sierra chart connected to Interactive Brokers. Today I tried my first real timme order. The orders which I entered on the sierra chart platform went immediately to my IB TWS patform but then the TWS said something and closed automatically. I tried canceling the orders from the still open sierra chart but nothing happened. I then had to restart both sierra chart and the IB TWS and it showed that the orders had been canceled. I then submitted a new order and it again immedietly appeared in both the sierra chart platform and the TWS, However when I clicked the cancel all button on sierra chart it still says pending cancel eventhough the orders appear to have been canceled on the TWS side. I would like to know how to fix this, what is going on, and if these pending orders are live or not?
[2014-11-13 04:09:23]
Sierra Chart Engineering - Posts: 104368
This kind of problem with Interactive Brokers is not unusual.

If you notice this problem consistently, then you should ask Interactive Brokers about it to see if there any settings you need to change within Trader Workstation.

If you notice it intermittently, this is just how the Trader Workstation is because it is not providing proper order responses to programs like Sierra Chart.

Whenever you see an order in Sierra Chart that says Pending Cancel and it stays with that status and you know the order is canceled, select Trade > Refresh Trade Data from Service and then the order will be cleared.


Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-11-13 13:32:42]
User11131 - Posts: 9
Okay 1 more question the Order cancel button doesn't do anything. I have to cancel the order by clicking the x next to the order. I have tried it with the trading DOM and attaching it to the chart but neither work. That means that maybe the reverse and flatten button will also not work so what can I do here?

[2014-11-13 18:27:06]
Sierra Chart Engineering - Posts: 104368
So when you press "Cancel All" on the Trade Window the orders do not cancel on the chart or Trade DOM?

At the time that you have an order open on the chart, select Edit >> Screen Images >> Upload Chart with Overlays. And paste the link here. Here is further instructions about this:
https://www.sierrachart.com/index.php?page=PostingInformation.php#Image
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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