Support Board
Date/Time: Mon, 02 Nov 2026 15:45:18 +0000
Data issues
View Count: 54
| [2026-11-02 13:13:39] |
| User987069 - Posts: 57 |
|
So for the past 2 weeks I've been experiencing trouble downloading historical data, essentially trading with a chunk of data missing. Now here we are today and I find some way to get it loaded but now I'm getting a fucking error saying i cant connect to the server and when it does the bars disappear again leaving me with incomplete data. Now Im getting a ''Historical download logon error". I just paid my Denali this morning wtf is the issue man
|
| [2026-11-02 14:10:08] |
| User794825 - Posts: 2 |
|
I'm having a similar experience. I'm on auto pay, so that cant be the problem. Historic data and current data will not load, so I'm dead in the water.
|
| [2026-11-02 14:11:17] |
| Sierra_Chart Engineering - Posts: 25352 |
|
So effectively what you are saying about the Rithmic Data Feed is as follows: fucking error wtf
These are honest appraisals of the Rithmic Data Feed which you are using. You are not using the Denali Exchange Data Feed at this time because of this: Verified trading account ending date: 2026-09-25 (This is expired) ----- The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges, is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. ---- Also regarding the first post in this thread, you are running an older version of Sierra Chart, you need to update. This is critical at this time. It is not relevant to the issue though but updating is very important. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-11-02 14:14:28
|
| [2026-11-02 14:12:12] |
| Sierra_Chart Engineering - Posts: 25352 |
|
Whatever your issue is, it is different because you are properly authorized at this time for CBOT, top of book data: I'm having a similar experience.
Do not post further in this thread. Start a new support request so there is no confusion between these two different issues. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-11-02 14:12:32
|
| [2026-11-02 15:34:25] |
| User987069 - Posts: 57 |
|
That’s the thing whenever I do connect to my CQG (Live Funded Verification) I’m getting a server side error as well but I reached out to AMP for that. I didn’t even realize I never renewed the CME last month also. Seems I’ve been causing myself all types of discombobulation these past few weeks. Forgive me
|
To post a message in this thread, you need to log in with your Sierra Chart account: