Support Board
Date/Time: Wed, 28 Oct 2026 13:59:58 +0000
"Not connected" - no data feed at all working (trial period started 10 hours ago)
View Count: 18
| [2026-10-28 12:56:09] |
| godfatherj - Posts: 1 |
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[SOLVED] Email verification was missing. This begs the question, why was there no banner in the user account pages or a prompt inside Sierra Chart? ..An email verification request only came up after having submitted this support request, which I followed up. SC seems to be working now. Hello there. I simply cannot get any data pack service. I registered about 10 hours ago. (Fedora 44, Wine 11.20, latest Sierra Chart) Sierra Chart itself is up and running. However, not a single connection attempt is successful, not matter the data service. At the end of the log messages, it says: "Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management." All data packages are listed as 'Not enabled'. Log file is attached. The only chart that (is partially loading) is the EUR/USD chart, all the others are staying black. (Default windows/layout when starting Sierra Chart for the first time) Date Time Of Last Edit: 2026-10-28 13:01:43
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| [2026-10-28 12:59:53] |
| User135243 - Posts: 328 |
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trails have limited symbols available, did you verify your email? Sierra Chart Trial Account Date Time Of Last Edit: 2026-10-28 13:03:16
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