Support Board
Date/Time: Fri, 23 Oct 2026 07:45:18 +0000
Cannot connect to Sierra Chart - New Trial Account Inquiry
View Count: 19
| [2026-10-23 06:24:29] |
| User733444 - Posts: 1 |
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Hello Sierra Chart Support, I recently created a new account using a new email address to evaluate Sierra Chart. However, when I try to log in and connect through the software, I am unable to connect and the account shows as restricted. Could you please check my account logs and clarify the exact reason why the connection is failing and why the account is restricted? Account Name: Chamodi2000 Registered Email: chamodisandeepani167@gmail.com Thank you. |
| [2026-10-23 07:34:55] |
| Sierra_Chart Engineering - Posts: 25249 |
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First try restarting Sierra Chart. Next: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-10-23 07:35:08
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