Support Board
Date/Time: Thu, 08 Oct 2026 10:40:18 +0000
Encryption stream error/failed to download installer program due to an error Request ID 2
View Count: 141
| [2026-10-01 00:05:54] |
| User582283 - Posts: 3 |
|
Attempting to update SC to newer version, receive error message stated in Title: Thankyou in advance. I have consulted documentation, the answer I found was to access C: Drive, folder 'User' and delete information within. The USER folder does not have any information within, that was an old post from 2020, I believe.
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| [2026-10-01 13:42:35] |
| John - SC Support - Posts: 48143 |
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Please try the update again, and if it fails again, then select the button in the upper right of that window for "Send Log to Support" and then post in this thread and let us know you sent the log to us.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-10-03 14:23:06] |
| User582283 - Posts: 3 |
|
2026-10-03 06:55:13.501 | Trade activity files set size: 1938 2026-10-03 06:55:13.558 | Created the DTC Protocol server. 2026-10-03 06:55:13.558 | DTC Protocol Server listening on port 11099. Address: 0.0.0.0 2026-10-03 06:55:13.558 | Reading Internal Order ID file. 2026-10-03 06:55:13.575 | Reading Trade Orders file. 2026-10-03 06:55:13.575 | Reading Trade Positions file. 2026-10-03 06:55:13.575 | Reading Trade Account Data files. 2026-10-03 06:55:13.576 | NTP Client | Add Server: ntp_usmw.sierrachart.com Port: 11497 2026-10-03 06:55:13.576 | Software version: 2952 64-bit 2026-10-03 06:55:13.576 | Primary Thread ID: 9044 2026-10-03 06:55:13.576 | Usage end date: 2026-12-10 2026-10-03 06:55:13.576 | Enabled for: Advanced Features 2. 2026-10-03 06:55:13.576 | Enabled for: Sierra Chart Historical Data Service. 2026-10-03 06:55:13.576 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-10-03 06:55:13.576 | Enabled for: Delayed Denali Exchange Data Feed. 2026-10-03 06:55:13.576 | Enabled for exchange2: CME (Trading Account Required) 2026-10-03 06:55:13.576 | Enabled for exchange2: CBOT (Trading Account Required) 2026-10-03 06:55:13.576 | Enabled for exchange2: COMEX (Trading Account Required) 2026-10-03 06:55:13.576 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-10-03 06:55:13.576 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-10-03 06:55:13.576 | Current selected Data/Trading service: Teton CME Routing 2026-10-03 06:55:13.576 | Custom symbol settings values: enabled 2026-10-03 06:55:13.576 | Chart Update Interval: 70 2026-10-03 06:55:13.576 | Intraday Data Storage Time Unit: 0 2026-10-03 06:55:13.576 | Time Zone: -07:00:00 (MST-07) 2026-10-03 06:55:13.576 | 2026-10-03 13:55:13 Local computer time in UTC 2026-10-03 06:55:13.576 | 2026-10-03 06:55:13 Local computer time in SC Time Zone 2026-10-03 06:55:13.576 | 2026-10-03 13:55:05 Server time in UTC 2026-10-03 06:55:13.576 | Local computer UTC time and Server UTC time difference: 8 seconds. 2026-10-03 06:55:13.576 | Notice: Your computer's clock is off by 8 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2026-10-03 06:55:13.576 | Program path: B:\SierraChart\ 2026-10-03 06:55:13.576 | Data Files path: B:\SierraChart\Data\ 2026-10-03 06:55:13.577 | OS Version Number: 10.0 2026-10-03 06:55:13.577 | Locale Setting: C 2026-10-03 06:55:13.577 | Crash reporter started: true 2026-10-03 06:55:13.577 | 2026-10-03 06:55:13.577 | NTP Client | Service successfully started. 2026-10-03 06:55:13.577 | NTPClient (4) | Creating socket. 2026-10-03 06:55:13.577 | NTPClient (4) | New receive buffer size: 0 2026-10-03 06:55:13.577 | NTPClient (4) | Connecting to IP: 69.39.70.247 Port: 11497. 2026-10-03 06:55:13.591 | Created the DTC Protocol historical data server. 2026-10-03 06:55:13.592 | HD Server Manager | Listening on port 11098. 2026-10-03 06:55:13.592 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2026-10-03 06:55:13.608 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-10-03 06:55:13.689 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-10-03 06:55:13.689 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-10-03 06:55:13.769 | Received 5 login tokens. 2026-10-03 06:55:13.944 | Symbol settings MD5 received. Request ID: 1. 2026-10-03 06:55:13.944 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2026-10-03 06:55:14.585 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:55:14.658 | NTP Client | Received Packet | RoundTripDelay=0.07096672058105469S, SystemClockOffset=0.8377790451049805S 2026-10-03 06:55:16.435 | NTP Client | Performed system clock adjustment of 837779.0451049805 microseconds. 2026-10-03 06:55:16.937 | Requested user files to download. 2026-10-03 06:55:17.233 | User files to download complete 2026-10-03 06:55:18.943 | 2026-10-03 06:55:18.943 | Teton CME Routing | Firm: Dorman/Stage5 2026-10-03 06:55:18.943 | Teton CME Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11093 2026-10-03 06:55:18.944 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-10-03 06:55:18.945 | DTC Client socket (1) | New receive buffer size: 0 2026-10-03 06:55:18.945 | DTC Client socket (1) | Connecting to IP: 216.200.108.154 Port: 11093. 2026-10-03 06:55:19.012 | Teton CME Routing | Network connection to server complete. 2026-10-03 06:55:19.012 | Teton CME Routing | Starting socket receive thread. 2026-10-03 06:55:19.012 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2026-10-03 06:55:19.214 | Teton CME Routing | Setting DTC encoding to Binary VLS 2026-10-03 06:55:19.214 | Teton CME Routing | Sending logon request message. 2026-10-03 06:55:19.330 | Teton CME Routing | Received logon response. 2026-10-03 06:55:19.330 | Teton CME Routing | Server Name: SC DTC Server. Build=58073. 2026-10-03 06:55:19.330 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2026-10-03 06:55:19.330 | Teton CME Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2026-10-03 06:55:19.330 | Teton CME Routing | Trading is supported. 2026-10-03 06:55:19.330 | Teton CME Routing | Order cancel and replace is supported. 2026-10-03 06:55:19.330 | Teton CME Routing | OCO Orders supported. 2026-10-03 06:55:19.330 | Teton CME Routing | Bracket Orders supported. 2026-10-03 06:55:19.330 | Teton CME Routing | MarketDepthIsSupported: 1 2026-10-03 06:55:19.330 | Teton CME Routing | Connection to server complete. 2026-10-03 06:55:19.330 | No download requests in the queue to start downloads for. | Number times message added: 4 2026-10-03 06:55:19.330 | Mapping MESU25_FUT_CME to MESU25. Service code: cme 2026-10-03 06:55:19.330 | Using symbol data fast lookup vector 2026-10-03 06:55:19.331 | Denali Data Feed | Starting real-time market data updates for: MESU25_FUT_CME (MESU25). ID: 1 Service code: cme 2026-10-03 06:55:19.331 | Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 10048 2026-10-03 06:55:19.331 | Denali Data Feed | Requesting security definition data for: MESU25_FUT_CME (MESU25). ID: 1 2026-10-03 06:55:19.331 | Starting DelayedDownloadMonitoringTimer 2026-10-03 06:55:19.331 | Starting HDTimeoutTimer 2026-10-03 06:55:19.331 | Added historical Intraday data request for MESU25_FUT_CME to the queue. 2026-10-03 06:55:19.331 | Intraday data recording state for symbol MESU25_FUT_CME is set to download 'Pending'. 2026-10-03 06:55:19.331 | Triggering next historical data download in queue. 2026-10-03 06:55:19.331 | Teton CME Routing | Performing query for most recent Order Activity Date-Time. 2026-10-03 06:55:19.331 | Removing historical data download ID 1. 2026-10-03 06:55:19.331 | Delaying start of download for MESU25_FUT_CME. 2026-10-03 06:55:19.342 | Teton CME Routing | Requesting historical order activity from server. Start date-time UTC: 2026-09-09 23:41:21.769271 2026-10-03 06:55:19.365 | DTC Client socket (2) | Creating socket. 2026-10-03 06:55:19.365 | DTC Client socket (2) | New receive buffer size: 0 2026-10-03 06:55:19.365 | DTC Client socket (2) | Connecting to IP: 64.152.155.18 Port: 10048. 2026-10-03 06:55:19.396 | Updated verified funded futures trading account ending date to: 2026-11-02 13:55:19 2026-10-03 06:55:19.439 | Denali Data Feed | Network connection to server complete. 2026-10-03 06:55:19.439 | Denali Data Feed | Starting socket receive thread. 2026-10-03 06:55:19.439 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-10-03 06:55:19.536 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-10-03 06:55:19.536 | Denali Data Feed | Sending logon request message. 2026-10-03 06:55:20.067 | Denali Data Feed | Received logon response. 2026-10-03 06:55:20.067 | Denali Data Feed | Server Name: SC Realtime Server. 2026-10-03 06:55:20.067 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-10-03 06:55:20.067 | Denali Data Feed | Successfully connected. 2026-10-03 06:55:20.067 | Denali Data Feed | Trading is not supported. 2026-10-03 06:55:20.067 | Denali Data Feed | MarketDepthIsSupported: 1 2026-10-03 06:55:20.067 | Denali Data Feed | Restarting real-time data updates for symbol: MESU25_FUT_CME -> MESU25 2026-10-03 06:55:20.223 | Denali Data Feed | Real-time data for symbol MESU25_FUT_CME is currently unavailable. 2026-10-03 06:55:20.223 | Denali Data Feed | Received security definition for symbol MESU25_FUT_CME 2026-10-03 06:55:25.407 | HD Request # 1 | Downloading Intraday chart data for MESU25_FUT_CME to the file MESU25_FUT_CME.scid. Service: cme 2026-10-03 06:55:25.408 | HD Request # 1 | Download start date-time: 2025-09-19 06:29:57.000000. File last date-time: 2025-09-19 06:29:57.599000 2026-10-03 06:55:25.408 | HD Request # 1 | Using server: ds32.sierracharts.com port 10149 2026-10-03 06:55:25.439 | Socket (3) | Creating socket. 2026-10-03 06:55:25.440 | Socket (3) | New receive buffer size: 0 2026-10-03 06:55:25.440 | Socket (3) | Connecting to IP: 69.39.70.248 Port: 10149. 2026-10-03 06:55:25.589 | HD Request # 1 | Setting DTC encoding to Binary VLS 2026-10-03 06:55:25.589 | HD Request # 1 | Sending historical data logon request message. 2026-10-03 06:55:25.696 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-09-19 06:29:57. Record interval: 0. Symbol: MESU25 2026-10-03 06:55:25.774 | HD Request # 1 | Decompressing data. 2026-10-03 06:55:25.846 | HD Request # 1 | Receiving Intraday data for MESU25_FUT_CME starting at 2025-09-19 06:29:57.599000 2026-10-03 06:55:25.846 | Socket (3) | CloseSocket call. 2026-10-03 06:55:25.846 | Historical data download thread signaled to stop. 2026-10-03 06:55:25.846 | HD Request # 1 | Received 1 Intraday data record from 2025-09-19 06:29:57.599000 to 2025-09-19 06:29:57.599000 (0.0 seconds. Delay: 379.0 days) and wrote 0 records for MESU25_FUT_CME 2026-10-03 06:55:25.847 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2025-09-19 13:29:57.599000 2026-10-03 06:55:25.847 | HD Request # 1 | Completion time: 0s. 2026-10-03 06:55:25.847 | HD Request # 1 | Intraday data download complete for MESU25_FUT_CME. Unique request ID: 1 2026-10-03 06:55:25.847 | Real-time Intraday chart data file updates started for MESU25_FUT_CME 2026-10-03 06:55:25.847 | Intraday chart data file opened for MESU25_FUT_CME 2026-10-03 06:55:25.847 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2026-10-03 06:55:25.847 | Removing historical data download ID 1. 2026-10-03 06:55:25.847 | 2026-10-03 06:55:25.847 | No download requests in the queue to start downloads for. 2026-10-03 06:55:25.847 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-10-03 06:55:25.920 | Socket (3) | Socket gracefully closed by remote side. 2026-10-03 06:55:25.920 | Socket (3) | Closed. 2026-10-03 06:55:39.399 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2026-10-03 06:55:39.698 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2026-11-02"}. Success=true 2026-10-03 06:55:43.764 | The request for the installer program MD5 has been made. 2026-10-03 06:55:44.084 | The request for the installer program has been made. 2026-10-03 06:55:44.318 | Request for installer program has been redirected. Request ID: 2 -> 3. New URL: https://download2.sierrachart.com/downloads/SierraChartFileDownloader.exe 2026-10-03 06:55:44.479 | HTTPS connection ID:3 to download2.sierrachart.com:443 for request ID:3 (6) | Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:0A000086:SSL routines::certificate verify failed 2026-10-03 06:55:44.479 | Failed to download installer program due to an error. Request ID: 2. * 2026-10-03 06:55:45.771 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:55:45.848 | NTP Client | Received Packet | RoundTripDelay=0.0769658088684082S, SystemClockOffset=0.002917051315307617S 2026-10-03 06:55:46.786 | NTP Client | Performed system clock adjustment of 2917.051315307617 microseconds. 2026-10-03 06:56:16.120 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:56:16.194 | NTP Client | Received Packet | RoundTripDelay=0.07296037673950195S, SystemClockOffset=-0.003011941909790039S 2026-10-03 06:56:17.122 | NTP Client | Performed system clock adjustment of -3011.941909790039 microseconds. 2026-10-03 06:56:46.343 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:56:46.415 | NTP Client | Received Packet | RoundTripDelay=0.07196283340454102S, SystemClockOffset=0.0012333393096923828S 2026-10-03 06:56:47.347 | NTP Client | Performed system clock adjustment of 1233.3393096923828 microseconds. 2026-10-03 06:57:16.587 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:57:16.659 | NTP Client | Received Packet | RoundTripDelay=0.07096052169799805S, SystemClockOffset=0.001230001449584961S 2026-10-03 06:57:17.602 | NTP Client | Performed system clock adjustment of 1230.001449584961 microseconds. 2026-10-03 06:57:46.808 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:57:46.880 | NTP Client | Received Packet | RoundTripDelay=0.07095861434936523S, SystemClockOffset=0.0009710788726806641S 2026-10-03 06:57:47.821 | NTP Client | Performed system clock adjustment of 971.0788726806641 microseconds. 2026-10-03 06:58:17.127 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:58:17.199 | NTP Client | Received Packet | RoundTripDelay=0.0709543228149414S, SystemClockOffset=-0.0000762939453125S 2026-10-03 06:58:47.433 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:58:47.506 | NTP Client | Received Packet | RoundTripDelay=0.07096099853515625S, SystemClockOffset=0.0016617774963378906S 2026-10-03 06:58:48.447 | NTP Client | Performed system clock adjustment of 1661.7774963378906 microseconds. 2026-10-03 06:59:17.696 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:59:17.768 | NTP Client | Received Packet | RoundTripDelay=0.07096290588378906S, SystemClockOffset=0.0008730888366699219S 2026-10-03 06:59:18.711 | NTP Client | Performed system clock adjustment of 873.0888366699219 microseconds. 2026-10-03 06:59:47.939 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:59:48.010 | NTP Client | Received Packet | RoundTripDelay=0.07196474075317383S, SystemClockOffset=0.0003726482391357422S 2026-10-03 07:00:18.197 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:00:18.269 | NTP Client | Received Packet | RoundTripDelay=0.07094240188598633S, SystemClockOffset=0.0015914440155029297S 2026-10-03 07:00:19.203 | NTP Client | Performed system clock adjustment of 1591.4440155029297 microseconds. 2026-10-03 07:00:48.444 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:00:48.516 | NTP Client | Received Packet | RoundTripDelay=0.07096672058105469S, SystemClockOffset=0.000568389892578125S 2026-10-03 07:00:49.456 | NTP Client | Performed system clock adjustment of 568.389892578125 microseconds. 2026-10-03 07:01:09.447 | The message log has been sent to support. * 2026-10-03 07:01:09.450 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Creating socket. Using TLS with certificate check. 2026-10-03 07:01:09.451 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | New receive buffer size: 0 2026-10-03 07:01:09.451 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Connecting to IP: 67.214.125.14 Port: 443. 2026-10-03 07:01:09.770 | The Message Log was sent. Result: Message Log received. * 2026-10-03 07:01:10.029 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | CloseSocket call. 2026-10-03 07:01:10.029 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Shutdown started. Waiting for graceful close. 2026-10-03 07:01:10.102 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Socket gracefully closed by remote side. 2026-10-03 07:01:10.103 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Closed. 2026-10-03 07:01:18.776 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:01:18.849 | NTP Client | Received Packet | RoundTripDelay=0.07196331024169922S, SystemClockOffset=0.0015597343444824219S 2026-10-03 07:01:19.790 | NTP Client | Performed system clock adjustment of 1559.7343444824219 microseconds. 2026-10-03 07:01:49.037 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:01:49.111 | NTP Client | Received Packet | RoundTripDelay=0.07195615768432617S, SystemClockOffset=-0.00019669532775878906S 2026-10-03 07:02:19.273 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:02:19.356 | NTP Client | Received Packet | RoundTripDelay=0.08296394348144531S, SystemClockOffset=0.007019519805908203S 2026-10-03 07:02:20.287 | NTP Client | Performed system clock adjustment of 7019.519805908203 microseconds. 2026-10-03 07:02:49.509 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:02:49.581 | NTP Client | Received Packet | RoundTripDelay=0.0709681510925293S, SystemClockOffset=-0.004480123519897461S 2026-10-03 07:02:50.507 | NTP Client | Performed system clock adjustment of -4480.123519897461 microseconds. 2026-10-03 07:03:19.765 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:03:19.837 | NTP Client | Received Packet | RoundTripDelay=0.07096099853515625S, SystemClockOffset=0.000010967254638671875S 2026-10-03 07:03:50.079 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:03:50.152 | NTP Client | Received Packet | RoundTripDelay=0.07095766067504883S, SystemClockOffset=0.001462697982788086S 2026-10-03 07:03:51.084 | NTP Client | Performed system clock adjustment of 1462.697982788086 microseconds. 2026-10-03 07:04:20.240 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:04:20.312 | NTP Client | Received Packet | RoundTripDelay=0.07094240188598633S, SystemClockOffset=0.00046896934509277344S 2026-10-03 07:04:50.581 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:04:50.652 | NTP Client | Received Packet | RoundTripDelay=0.07196760177612305S, SystemClockOffset=0.0016562938690185547S 2026-10-03 07:04:51.594 | NTP Client | Performed system clock adjustment of 1656.2938690185547 microseconds. 2026-10-03 07:05:20.941 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:05:21.012 | NTP Client | Received Packet | RoundTripDelay=0.07196331024169922S, SystemClockOffset=0.0009131431579589844S 2026-10-03 07:05:21.953 | NTP Client | Performed system clock adjustment of 913.1431579589844 microseconds. 2026-10-03 07:05:51.161 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:05:51.233 | NTP Client | Received Packet | RoundTripDelay=0.0719594955444336S, SystemClockOffset=0.0011315345764160156S 2026-10-03 07:05:52.173 | NTP Client | Performed system clock adjustment of 1131.5345764160156 microseconds. 2026-10-03 07:06:21.499 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:06:21.571 | NTP Client | Received Packet | RoundTripDelay=0.07095623016357422S, SystemClockOffset=0.0006084442138671875S 2026-10-03 07:06:22.511 | NTP Client | Performed system clock adjustment of 608.4442138671875 microseconds. 2026-10-03 07:06:51.836 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:06:51.908 | NTP Client | Received Packet | RoundTripDelay=0.07096195220947266S, SystemClockOffset=0.0013480186462402344S 2026-10-03 07:06:52.849 | NTP Client | Performed system clock adjustment of 1348.0186462402344 microseconds. |
| [2026-10-03 22:08:53] |
| Sierra_Chart Engineering - Posts: 25103 |
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To resolve this: 2026-10-03 06:55:44.479 | HTTPS connection ID:3 to download2.sierrachart.com:443 for request ID:3 (6) | Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:0A000086:SSL routines::certificate verify failed Exit from Sierra Chart (File >> Exit).Go to the folder Sierra Chart is installed to: Program path: B:\SierraChart\ And run this program: SierraChartFileDownloader.exe And then press the Install button to update Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-10-03 22:09:27
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