Support Board
Date/Time: Tue, 06 Oct 2026 16:30:47 +0000
Post From: Encryption stream error/failed to download installer program due to an error Request ID 2
| [2026-10-03 14:23:06] |
| User582283 - Posts: 3 |
|
2026-10-03 06:55:13.501 | Trade activity files set size: 1938 2026-10-03 06:55:13.558 | Created the DTC Protocol server. 2026-10-03 06:55:13.558 | DTC Protocol Server listening on port 11099. Address: 0.0.0.0 2026-10-03 06:55:13.558 | Reading Internal Order ID file. 2026-10-03 06:55:13.575 | Reading Trade Orders file. 2026-10-03 06:55:13.575 | Reading Trade Positions file. 2026-10-03 06:55:13.575 | Reading Trade Account Data files. 2026-10-03 06:55:13.576 | NTP Client | Add Server: ntp_usmw.sierrachart.com Port: 11497 2026-10-03 06:55:13.576 | Software version: 2952 64-bit 2026-10-03 06:55:13.576 | Primary Thread ID: 9044 2026-10-03 06:55:13.576 | Usage end date: 2026-12-10 2026-10-03 06:55:13.576 | Enabled for: Advanced Features 2. 2026-10-03 06:55:13.576 | Enabled for: Sierra Chart Historical Data Service. 2026-10-03 06:55:13.576 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-10-03 06:55:13.576 | Enabled for: Delayed Denali Exchange Data Feed. 2026-10-03 06:55:13.576 | Enabled for exchange2: CME (Trading Account Required) 2026-10-03 06:55:13.576 | Enabled for exchange2: CBOT (Trading Account Required) 2026-10-03 06:55:13.576 | Enabled for exchange2: COMEX (Trading Account Required) 2026-10-03 06:55:13.576 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-10-03 06:55:13.576 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-10-03 06:55:13.576 | Current selected Data/Trading service: Teton CME Routing 2026-10-03 06:55:13.576 | Custom symbol settings values: enabled 2026-10-03 06:55:13.576 | Chart Update Interval: 70 2026-10-03 06:55:13.576 | Intraday Data Storage Time Unit: 0 2026-10-03 06:55:13.576 | Time Zone: -07:00:00 (MST-07) 2026-10-03 06:55:13.576 | 2026-10-03 13:55:13 Local computer time in UTC 2026-10-03 06:55:13.576 | 2026-10-03 06:55:13 Local computer time in SC Time Zone 2026-10-03 06:55:13.576 | 2026-10-03 13:55:05 Server time in UTC 2026-10-03 06:55:13.576 | Local computer UTC time and Server UTC time difference: 8 seconds. 2026-10-03 06:55:13.576 | Notice: Your computer's clock is off by 8 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2026-10-03 06:55:13.576 | Program path: B:\SierraChart\ 2026-10-03 06:55:13.576 | Data Files path: B:\SierraChart\Data\ 2026-10-03 06:55:13.577 | OS Version Number: 10.0 2026-10-03 06:55:13.577 | Locale Setting: C 2026-10-03 06:55:13.577 | Crash reporter started: true 2026-10-03 06:55:13.577 | 2026-10-03 06:55:13.577 | NTP Client | Service successfully started. 2026-10-03 06:55:13.577 | NTPClient (4) | Creating socket. 2026-10-03 06:55:13.577 | NTPClient (4) | New receive buffer size: 0 2026-10-03 06:55:13.577 | NTPClient (4) | Connecting to IP: 69.39.70.247 Port: 11497. 2026-10-03 06:55:13.591 | Created the DTC Protocol historical data server. 2026-10-03 06:55:13.592 | HD Server Manager | Listening on port 11098. 2026-10-03 06:55:13.592 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2026-10-03 06:55:13.608 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-10-03 06:55:13.689 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-10-03 06:55:13.689 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-10-03 06:55:13.769 | Received 5 login tokens. 2026-10-03 06:55:13.944 | Symbol settings MD5 received. Request ID: 1. 2026-10-03 06:55:13.944 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2026-10-03 06:55:14.585 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:55:14.658 | NTP Client | Received Packet | RoundTripDelay=0.07096672058105469S, SystemClockOffset=0.8377790451049805S 2026-10-03 06:55:16.435 | NTP Client | Performed system clock adjustment of 837779.0451049805 microseconds. 2026-10-03 06:55:16.937 | Requested user files to download. 2026-10-03 06:55:17.233 | User files to download complete 2026-10-03 06:55:18.943 | 2026-10-03 06:55:18.943 | Teton CME Routing | Firm: Dorman/Stage5 2026-10-03 06:55:18.943 | Teton CME Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11093 2026-10-03 06:55:18.944 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-10-03 06:55:18.945 | DTC Client socket (1) | New receive buffer size: 0 2026-10-03 06:55:18.945 | DTC Client socket (1) | Connecting to IP: 216.200.108.154 Port: 11093. 2026-10-03 06:55:19.012 | Teton CME Routing | Network connection to server complete. 2026-10-03 06:55:19.012 | Teton CME Routing | Starting socket receive thread. 2026-10-03 06:55:19.012 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2026-10-03 06:55:19.214 | Teton CME Routing | Setting DTC encoding to Binary VLS 2026-10-03 06:55:19.214 | Teton CME Routing | Sending logon request message. 2026-10-03 06:55:19.330 | Teton CME Routing | Received logon response. 2026-10-03 06:55:19.330 | Teton CME Routing | Server Name: SC DTC Server. Build=58073. 2026-10-03 06:55:19.330 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2026-10-03 06:55:19.330 | Teton CME Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2026-10-03 06:55:19.330 | Teton CME Routing | Trading is supported. 2026-10-03 06:55:19.330 | Teton CME Routing | Order cancel and replace is supported. 2026-10-03 06:55:19.330 | Teton CME Routing | OCO Orders supported. 2026-10-03 06:55:19.330 | Teton CME Routing | Bracket Orders supported. 2026-10-03 06:55:19.330 | Teton CME Routing | MarketDepthIsSupported: 1 2026-10-03 06:55:19.330 | Teton CME Routing | Connection to server complete. 2026-10-03 06:55:19.330 | No download requests in the queue to start downloads for. | Number times message added: 4 2026-10-03 06:55:19.330 | Mapping MESU25_FUT_CME to MESU25. Service code: cme 2026-10-03 06:55:19.330 | Using symbol data fast lookup vector 2026-10-03 06:55:19.331 | Denali Data Feed | Starting real-time market data updates for: MESU25_FUT_CME (MESU25). ID: 1 Service code: cme 2026-10-03 06:55:19.331 | Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 10048 2026-10-03 06:55:19.331 | Denali Data Feed | Requesting security definition data for: MESU25_FUT_CME (MESU25). ID: 1 2026-10-03 06:55:19.331 | Starting DelayedDownloadMonitoringTimer 2026-10-03 06:55:19.331 | Starting HDTimeoutTimer 2026-10-03 06:55:19.331 | Added historical Intraday data request for MESU25_FUT_CME to the queue. 2026-10-03 06:55:19.331 | Intraday data recording state for symbol MESU25_FUT_CME is set to download 'Pending'. 2026-10-03 06:55:19.331 | Triggering next historical data download in queue. 2026-10-03 06:55:19.331 | Teton CME Routing | Performing query for most recent Order Activity Date-Time. 2026-10-03 06:55:19.331 | Removing historical data download ID 1. 2026-10-03 06:55:19.331 | Delaying start of download for MESU25_FUT_CME. 2026-10-03 06:55:19.342 | Teton CME Routing | Requesting historical order activity from server. Start date-time UTC: 2026-09-09 23:41:21.769271 2026-10-03 06:55:19.365 | DTC Client socket (2) | Creating socket. 2026-10-03 06:55:19.365 | DTC Client socket (2) | New receive buffer size: 0 2026-10-03 06:55:19.365 | DTC Client socket (2) | Connecting to IP: 64.152.155.18 Port: 10048. 2026-10-03 06:55:19.396 | Updated verified funded futures trading account ending date to: 2026-11-02 13:55:19 2026-10-03 06:55:19.439 | Denali Data Feed | Network connection to server complete. 2026-10-03 06:55:19.439 | Denali Data Feed | Starting socket receive thread. 2026-10-03 06:55:19.439 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-10-03 06:55:19.536 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-10-03 06:55:19.536 | Denali Data Feed | Sending logon request message. 2026-10-03 06:55:20.067 | Denali Data Feed | Received logon response. 2026-10-03 06:55:20.067 | Denali Data Feed | Server Name: SC Realtime Server. 2026-10-03 06:55:20.067 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-10-03 06:55:20.067 | Denali Data Feed | Successfully connected. 2026-10-03 06:55:20.067 | Denali Data Feed | Trading is not supported. 2026-10-03 06:55:20.067 | Denali Data Feed | MarketDepthIsSupported: 1 2026-10-03 06:55:20.067 | Denali Data Feed | Restarting real-time data updates for symbol: MESU25_FUT_CME -> MESU25 2026-10-03 06:55:20.223 | Denali Data Feed | Real-time data for symbol MESU25_FUT_CME is currently unavailable. 2026-10-03 06:55:20.223 | Denali Data Feed | Received security definition for symbol MESU25_FUT_CME 2026-10-03 06:55:25.407 | HD Request # 1 | Downloading Intraday chart data for MESU25_FUT_CME to the file MESU25_FUT_CME.scid. Service: cme 2026-10-03 06:55:25.408 | HD Request # 1 | Download start date-time: 2025-09-19 06:29:57.000000. File last date-time: 2025-09-19 06:29:57.599000 2026-10-03 06:55:25.408 | HD Request # 1 | Using server: ds32.sierracharts.com port 10149 2026-10-03 06:55:25.439 | Socket (3) | Creating socket. 2026-10-03 06:55:25.440 | Socket (3) | New receive buffer size: 0 2026-10-03 06:55:25.440 | Socket (3) | Connecting to IP: 69.39.70.248 Port: 10149. 2026-10-03 06:55:25.589 | HD Request # 1 | Setting DTC encoding to Binary VLS 2026-10-03 06:55:25.589 | HD Request # 1 | Sending historical data logon request message. 2026-10-03 06:55:25.696 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-09-19 06:29:57. Record interval: 0. Symbol: MESU25 2026-10-03 06:55:25.774 | HD Request # 1 | Decompressing data. 2026-10-03 06:55:25.846 | HD Request # 1 | Receiving Intraday data for MESU25_FUT_CME starting at 2025-09-19 06:29:57.599000 2026-10-03 06:55:25.846 | Socket (3) | CloseSocket call. 2026-10-03 06:55:25.846 | Historical data download thread signaled to stop. 2026-10-03 06:55:25.846 | HD Request # 1 | Received 1 Intraday data record from 2025-09-19 06:29:57.599000 to 2025-09-19 06:29:57.599000 (0.0 seconds. Delay: 379.0 days) and wrote 0 records for MESU25_FUT_CME 2026-10-03 06:55:25.847 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2025-09-19 13:29:57.599000 2026-10-03 06:55:25.847 | HD Request # 1 | Completion time: 0s. 2026-10-03 06:55:25.847 | HD Request # 1 | Intraday data download complete for MESU25_FUT_CME. Unique request ID: 1 2026-10-03 06:55:25.847 | Real-time Intraday chart data file updates started for MESU25_FUT_CME 2026-10-03 06:55:25.847 | Intraday chart data file opened for MESU25_FUT_CME 2026-10-03 06:55:25.847 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2026-10-03 06:55:25.847 | Removing historical data download ID 1. 2026-10-03 06:55:25.847 | 2026-10-03 06:55:25.847 | No download requests in the queue to start downloads for. 2026-10-03 06:55:25.847 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-10-03 06:55:25.920 | Socket (3) | Socket gracefully closed by remote side. 2026-10-03 06:55:25.920 | Socket (3) | Closed. 2026-10-03 06:55:39.399 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2026-10-03 06:55:39.698 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2026-11-02"}. Success=true 2026-10-03 06:55:43.764 | The request for the installer program MD5 has been made. 2026-10-03 06:55:44.084 | The request for the installer program has been made. 2026-10-03 06:55:44.318 | Request for installer program has been redirected. Request ID: 2 -> 3. New URL: https://download2.sierrachart.com/downloads/SierraChartFileDownloader.exe 2026-10-03 06:55:44.479 | HTTPS connection ID:3 to download2.sierrachart.com:443 for request ID:3 (6) | Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:0A000086:SSL routines::certificate verify failed 2026-10-03 06:55:44.479 | Failed to download installer program due to an error. Request ID: 2. * 2026-10-03 06:55:45.771 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:55:45.848 | NTP Client | Received Packet | RoundTripDelay=0.0769658088684082S, SystemClockOffset=0.002917051315307617S 2026-10-03 06:55:46.786 | NTP Client | Performed system clock adjustment of 2917.051315307617 microseconds. 2026-10-03 06:56:16.120 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:56:16.194 | NTP Client | Received Packet | RoundTripDelay=0.07296037673950195S, SystemClockOffset=-0.003011941909790039S 2026-10-03 06:56:17.122 | NTP Client | Performed system clock adjustment of -3011.941909790039 microseconds. 2026-10-03 06:56:46.343 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:56:46.415 | NTP Client | Received Packet | RoundTripDelay=0.07196283340454102S, SystemClockOffset=0.0012333393096923828S 2026-10-03 06:56:47.347 | NTP Client | Performed system clock adjustment of 1233.3393096923828 microseconds. 2026-10-03 06:57:16.587 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:57:16.659 | NTP Client | Received Packet | RoundTripDelay=0.07096052169799805S, SystemClockOffset=0.001230001449584961S 2026-10-03 06:57:17.602 | NTP Client | Performed system clock adjustment of 1230.001449584961 microseconds. 2026-10-03 06:57:46.808 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:57:46.880 | NTP Client | Received Packet | RoundTripDelay=0.07095861434936523S, SystemClockOffset=0.0009710788726806641S 2026-10-03 06:57:47.821 | NTP Client | Performed system clock adjustment of 971.0788726806641 microseconds. 2026-10-03 06:58:17.127 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:58:17.199 | NTP Client | Received Packet | RoundTripDelay=0.0709543228149414S, SystemClockOffset=-0.0000762939453125S 2026-10-03 06:58:47.433 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:58:47.506 | NTP Client | Received Packet | RoundTripDelay=0.07096099853515625S, SystemClockOffset=0.0016617774963378906S 2026-10-03 06:58:48.447 | NTP Client | Performed system clock adjustment of 1661.7774963378906 microseconds. 2026-10-03 06:59:17.696 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:59:17.768 | NTP Client | Received Packet | RoundTripDelay=0.07096290588378906S, SystemClockOffset=0.0008730888366699219S 2026-10-03 06:59:18.711 | NTP Client | Performed system clock adjustment of 873.0888366699219 microseconds. 2026-10-03 06:59:47.939 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 06:59:48.010 | NTP Client | Received Packet | RoundTripDelay=0.07196474075317383S, SystemClockOffset=0.0003726482391357422S 2026-10-03 07:00:18.197 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:00:18.269 | NTP Client | Received Packet | RoundTripDelay=0.07094240188598633S, SystemClockOffset=0.0015914440155029297S 2026-10-03 07:00:19.203 | NTP Client | Performed system clock adjustment of 1591.4440155029297 microseconds. 2026-10-03 07:00:48.444 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:00:48.516 | NTP Client | Received Packet | RoundTripDelay=0.07096672058105469S, SystemClockOffset=0.000568389892578125S 2026-10-03 07:00:49.456 | NTP Client | Performed system clock adjustment of 568.389892578125 microseconds. 2026-10-03 07:01:09.447 | The message log has been sent to support. * 2026-10-03 07:01:09.450 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Creating socket. Using TLS with certificate check. 2026-10-03 07:01:09.451 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | New receive buffer size: 0 2026-10-03 07:01:09.451 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Connecting to IP: 67.214.125.14 Port: 443. 2026-10-03 07:01:09.770 | The Message Log was sent. Result: Message Log received. * 2026-10-03 07:01:10.029 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | CloseSocket call. 2026-10-03 07:01:10.029 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Shutdown started. Waiting for graceful close. 2026-10-03 07:01:10.102 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Socket gracefully closed by remote side. 2026-10-03 07:01:10.103 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Closed. 2026-10-03 07:01:18.776 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:01:18.849 | NTP Client | Received Packet | RoundTripDelay=0.07196331024169922S, SystemClockOffset=0.0015597343444824219S 2026-10-03 07:01:19.790 | NTP Client | Performed system clock adjustment of 1559.7343444824219 microseconds. 2026-10-03 07:01:49.037 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:01:49.111 | NTP Client | Received Packet | RoundTripDelay=0.07195615768432617S, SystemClockOffset=-0.00019669532775878906S 2026-10-03 07:02:19.273 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:02:19.356 | NTP Client | Received Packet | RoundTripDelay=0.08296394348144531S, SystemClockOffset=0.007019519805908203S 2026-10-03 07:02:20.287 | NTP Client | Performed system clock adjustment of 7019.519805908203 microseconds. 2026-10-03 07:02:49.509 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:02:49.581 | NTP Client | Received Packet | RoundTripDelay=0.0709681510925293S, SystemClockOffset=-0.004480123519897461S 2026-10-03 07:02:50.507 | NTP Client | Performed system clock adjustment of -4480.123519897461 microseconds. 2026-10-03 07:03:19.765 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:03:19.837 | NTP Client | Received Packet | RoundTripDelay=0.07096099853515625S, SystemClockOffset=0.000010967254638671875S 2026-10-03 07:03:50.079 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:03:50.152 | NTP Client | Received Packet | RoundTripDelay=0.07095766067504883S, SystemClockOffset=0.001462697982788086S 2026-10-03 07:03:51.084 | NTP Client | Performed system clock adjustment of 1462.697982788086 microseconds. 2026-10-03 07:04:20.240 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:04:20.312 | NTP Client | Received Packet | RoundTripDelay=0.07094240188598633S, SystemClockOffset=0.00046896934509277344S 2026-10-03 07:04:50.581 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:04:50.652 | NTP Client | Received Packet | RoundTripDelay=0.07196760177612305S, SystemClockOffset=0.0016562938690185547S 2026-10-03 07:04:51.594 | NTP Client | Performed system clock adjustment of 1656.2938690185547 microseconds. 2026-10-03 07:05:20.941 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:05:21.012 | NTP Client | Received Packet | RoundTripDelay=0.07196331024169922S, SystemClockOffset=0.0009131431579589844S 2026-10-03 07:05:21.953 | NTP Client | Performed system clock adjustment of 913.1431579589844 microseconds. 2026-10-03 07:05:51.161 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:05:51.233 | NTP Client | Received Packet | RoundTripDelay=0.0719594955444336S, SystemClockOffset=0.0011315345764160156S 2026-10-03 07:05:52.173 | NTP Client | Performed system clock adjustment of 1131.5345764160156 microseconds. 2026-10-03 07:06:21.499 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:06:21.571 | NTP Client | Received Packet | RoundTripDelay=0.07095623016357422S, SystemClockOffset=0.0006084442138671875S 2026-10-03 07:06:22.511 | NTP Client | Performed system clock adjustment of 608.4442138671875 microseconds. 2026-10-03 07:06:51.836 | NTP Client | Sending packet to ntp_usmw.sierrachart.com:11497 2026-10-03 07:06:51.908 | NTP Client | Received Packet | RoundTripDelay=0.07096195220947266S, SystemClockOffset=0.0013480186462402344S 2026-10-03 07:06:52.849 | NTP Client | Performed system clock adjustment of 1348.0186462402344 microseconds. |