Support Board
Date/Time: Fri, 18 Sep 2026 20:24:08 +0000
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View Count: 38
| [2026-09-18 16:10:07] |
| Robert Wojczak - Posts: 178 |
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I just made a payment and my charts are not updating can you take a look please
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| [2026-09-18 16:22:11] |
| John - SC Support - Posts: 47939 |
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Everything on your account looks good. Please get us your Message Log for one symbol for which you are having an issue by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-18 16:38:30] |
| Robert Wojczak - Posts: 178 |
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It will not let me clear the log. It says I need to make a payment i just paid 3 different times today
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| [2026-09-18 16:43:55] |
| John - SC Support - Posts: 47939 |
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The notice on your account is telling you that you do not have enough funds in your account to cover the fees that will be coming up within the next 14 days. Those fees, in particular, are the exchange fees that will be coming due on October 1, 2026 in the amount of $50.50. You do not need to make a payment at this time. You just need to ensure you have enough funds in your account prior to October 1. -- As to the Message Log, when you clear it, you will automatically get a new set of messages in the log. It will never be completely blank. Please follow the instructions as given to get us the log so we can see what is occurring. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-18 16:46:21] |
| Robert Wojczak - Posts: 178 |
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I sent the log over
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| [2026-09-18 17:04:03] |
| John - SC Support - Posts: 47939 |
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You did not follow the directions fully. You need to clear the log, then open a new chart for one of the symbols for which you are having an issue and wait about 10 seconds. Please follow these instructions and send us the log again: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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