Support Board
Date/Time: Fri, 18 Sep 2026 21:31:39 +0000
Post From: no data
| [2026-09-18 17:04:03] |
| John - SC Support - Posts: 47939 |
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You did not follow the directions fully. You need to clear the log, then open a new chart for one of the symbols for which you are having an issue and wait about 10 seconds. Please follow these instructions and send us the log again: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |