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Date/Time: Thu, 15 Oct 2026 16:33:07 +0000

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GC - Chart Issues with data

View Count: 282

[2026-08-31 11:08:27]
[Go To First Post]
User301944 - Posts: 3
Hi there,

I completely messed up my GC chart.

Initially i had 2 GC charts side by side, with the same tick (1300) bar charts. I had no other extensive studies, other than Countdown Timer, Timeline,Clock, simple moving average & current price line.

This is the first day i'm using the live data feed. It is working fine on ES & NQ with the exact same parameters as above except for different ticks.

The issues is that once i have the chart open it remains static, the bars nor countdown timer move.

I tried changing the contracts using Sept, Oct & Nov. That didn't change anything.

Went to Edit >>> Delete All Data and Download. That didn't get the bars moving up/down but did move the current price and updated the Countdown Timer but remained static once it refreshed.

I tried changing on Global Settings >>> Symbol Settings >>> GC >>> Then adding V(for October).

Thats when the orginal chart completed reduced in bars being populated. Going from 40+ to 3 so far on the session. Also only a few bars over the previous few days.

Now when i go to Chart Settings >>> Symbols >>> theres no contracts months for Sept/Oct also.

So, if you could assist on this.

Thanks,

Ryan.
[2026-08-31 11:41:57]
[Go To First Post]
User431178 - Posts: 909
I tried changing the contracts using Sept, Oct & Nov. That didn't change anything.

December (Z) is the current most active contract.

https://www.cmegroup.com/markets/metals/precious/gold.quotes.html
[2026-08-31 12:06:06]
[Go To First Post]
User301944 - Posts: 3
I've used that too. The data just completely flipped. its not populating properly.
[2026-08-31 17:15:53]
[Go To First Post]
John - SC Support - Posts: 48217
Please get us your Message Log by opening a single chart for GC by following these instructions:
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Close all of the Chartbooks with "File >> Close All Chartbooks".

Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2026-09-01 07:50:49]
[Go To First Post]
User301944 - Posts: 3
Hi John,

As requested, also when i open new ES/NQ chart. The same issue persists.

I've also sent the log via send for analysis, ignore that one.

The message log here is for GC dual chart side by side, 5000 tick chart and 1300 tick chart.

2026-09-01 07:19:31.848 | No download requests in the queue to start
downloads for.
2026-09-01 07:19:31.957 | Socket (3) | Socket gracefully closed by remote side.
2026-09-01 07:19:31.957 | Socket (3) | Closed.
2026-09-01 07:19:33.820 | Opened cached Intraday file:
C:\SierraChart\Data\GCZ26_FUT_CME.scid. Thread ID: 19984
2026-09-01 07:19:38.827 | Opened cached Intraday file:
C:\SierraChart\Data\NQU26_FUT_CME.scid. Thread ID: 19984
2026-09-01 07:19:43.839 | Opened cached Intraday file:
C:\SierraChart\Data\ESU26_FUT_CME.scid. Thread ID: 19984
2026-09-01 07:28:03.794 | The message log has been sent to support. *
2026-09-01 07:28:03.795 | HTTPS connection ID:1 to
www.sierrachart.com:443 for request ID:1 (3) | Creating socket. Using
TLS 1.2.
2026-09-01 07:28:03.795 | HTTPS connection ID:1 to
www.sierrachart.com:443 for request ID:1 (3) | New receive buffer
size: 0
2026-09-01 07:28:03.795 | HTTPS connection ID:1 to
www.sierrachart.com:443 for request ID:1 (3) | Connecting to IP:
64.152.155.19.
2026-09-01 07:28:04.485 | The Message Log was sent. Result: Message
Log received. *
2026-09-01 07:28:04.746 | HTTPS connection ID:1 to
www.sierrachart.com:443 for request ID:1 (3) | CloseSocket call.
2026-09-01 07:28:04.746 | HTTPS connection ID:1 to
www.sierrachart.com:443 for request ID:1 (3) | Shutdown started.
Waiting for graceful close.
2026-09-01 07:28:04.856 | HTTPS connection ID:1 to
www.sierrachart.com:443 for request ID:1 (3) | Socket gracefully
closed by remote side.
2026-09-01 07:28:04.856 | HTTPS connection ID:1 to
www.sierrachart.com:443 for request ID:1 (3) | Closed.
2026-09-01 07:38:16.997 | Saved Chartbook: (3)_NQ +
ES_5000_Ticks_Dual_Chart.cht. Time: 0.0020 seconds.
2026-09-01 07:38:21.587 | Saved Chartbook: (1)_NQ +
ES_5min_Dual_Chart.cht. Time: 0.0014 seconds.
2026-09-01 07:38:28.745 | Saved Chartbook:
(2)_GC_8min_1300_Ticks_Dual_Chart.cht. Time: 0.0019 seconds.
2026-09-01 07:38:43.439 | GCV26_FUT_CME [CBV] 1300 Trades #3 |
Reloading chart.
2026-09-01 07:38:43.483 | GCV26_FUT_CME [CBV] 1300 Trades #2 |
Reloading chart.
2026-09-01 07:38:43.524 | GCV26_FUT_CME [CBV] 1300 Trades #3 |
StartDateTimeForLoadingOrderFills: 00:00:00
2026-09-01 07:38:43.533 | GCV26_FUT_CME [CBV] 1300 Trades #3 | Chart
data loading complete.
2026-09-01 07:38:43.545 | GCV26_FUT_CME [CBV] 1300 Trades #2 |
StartDateTimeForLoadingOrderFills: 00:00:00
2026-09-01 07:38:43.558 | GCV26_FUT_CME [CBV] 1300 Trades #2 | Chart
data loading complete.
2026-09-01 07:38:43.852 | Mapping GCV26_FUT_CME to GCV26. Service code: comex
2026-09-01 07:38:43.853 | Denali Data Feed | Starting real-time
market data updates for: GCV26_FUT_CME (GCV26). ID: 6 Service code:
comex
2026-09-01 07:38:43.853 | Denali Data Feed | Requesting security
definition data for: GCV26_FUT_CME (GCV26). ID: 6
2026-09-01 07:38:43.853 | Added historical Intraday data request for
GCV26_FUT_CME to the queue.
2026-09-01 07:38:43.853 | Intraday data recording state for symbol
GCV26_FUT_CME is set to download 'Pending'.
2026-09-01 07:38:43.853 | Triggering next historical data download in queue.
2026-09-01 07:38:43.859 | Delaying start of download for GCV26_FUT_CME.
2026-09-01 07:38:43.950 | Trace | Basic security definition symbol
settings fields ignored in primary service client. Symbol:
GCV26_FUT_CME
2026-09-01 07:38:43.950 | Teton CME Routing | Setting external
service identifier for symbol GCV26_FUT_CME to 42063221
2026-09-01 07:38:43.950 | Teton CME Routing | Received security
definition for symbol GCV26_FUT_CME
2026-09-01 07:38:44.031 | Denali Data Feed | Setting external service
identifier for symbol GCV26_FUT_CME to 42063221
2026-09-01 07:38:44.031 | Denali Data Feed | Received security
definition for symbol GCV26_FUT_CME
2026-09-01 07:38:49.718 | HD Request # 11 | Downloading Intraday
chart data for GCV26_FUT_CME to the file GCV26_FUT_CME.scid. Service:
comex
2026-09-01 07:38:49.718 | HD Request # 11 | Download start date-time:
2026-09-01 07:15:34.000000. File last date-time: 2026-09-01
07:15:34.201000
2026-09-01 07:38:49.718 | HD Request # 11 | Using server:
ds32.sierracharts.com port 10149
2026-09-01 07:38:49.719 | Socket (3) | Creating socket.
2026-09-01 07:38:49.719 | Socket (3) | New receive buffer size: 0
2026-09-01 07:38:49.719 | Socket (3) | Connecting to IP: 69.39.70.248.
2026-09-01 07:38:49.941 | HD Request # 11 | Setting DTC encoding to Binary VLS
2026-09-01 07:38:49.941 | HD Request # 11 | Sending historical data
logon request message.
2026-09-01 07:38:50.090 | HD Request # 11 | Requesting Intraday data.
Start date-time: 2026-09-01 07:15:34. Record interval: 0. Symbol:
GCV26
2026-09-01 07:38:50.200 | HD Request # 11 | Decompressing data.
2026-09-01 07:38:50.316 | HD Request # 11 | Receiving Intraday data
for GCV26_FUT_CME starting at 2026-09-01 07:15:34.201000
2026-09-01 07:38:50.316 | Socket (3) | CloseSocket call.
2026-09-01 07:38:50.316 | Socket (3) | Shutdown started. Waiting for
graceful close.
2026-09-01 07:38:50.317 | Historical data download thread signaled to stop.
2026-09-01 07:38:50.317 | HD Request # 11 | Timestamp of first
Intraday data file record written: 2026-09-01 07:17:05.509000.
2026-09-01 07:38:50.317 | HD Request # 11 | Received 107 Intraday
data records from 2026-09-01 07:15:34.201000 to 2026-09-01
07:38:40.769000 (23.1 minutes. Delay: 9.5 seconds) and wrote 106
records for GCV26_FUT_CME
2026-09-01 07:38:50.318 | HD Request # 11 | Add time&sales data |
Remembered last file record date-time: 2026-09-01 07:38:40.769000
2026-09-01 07:38:50.318 | HD Request # 11 | Completion time: 1s.
2026-09-01 07:38:50.318 | HD Request # 11 | Intraday data download
complete for GCV26_FUT_CME. Unique request ID: 11
2026-09-01 07:38:50.318 | Removing historical data download ID 11.
2026-09-01 07:38:50.318 | Real-time Intraday chart data file updates
started for GCV26_FUT_CME
2026-09-01 07:38:50.318 | Intraday chart data file opened for GCV26_FUT_CME
2026-09-01 07:38:50.318 | HD Request # 11 | Enabling Intraday chart
updating for symbol.
2026-09-01 07:38:50.318 |
2026-09-01 07:38:50.318 | No download requests in the queue to start
downloads for.
2026-09-01 07:38:50.427 | Socket (3) | Socket gracefully closed by remote side.
2026-09-01 07:38:50.427 | Socket (3) | Closed.
2026-09-01 07:39:13.051 | File >> Disconnect selected.
2026-09-01 07:39:13.051 | Teton CME Routing | Waiting for socket
receive thread to end
2026-09-01 07:39:13.051 | DTC Client socket (1) | CloseSocket call.
2026-09-01 07:39:13.051 | DTC Client socket (1) | Max send buffers
used during socket life: 3
2026-09-01 07:39:13.051 | DTC Client socket (1) | Max send buffer
size during socket life: 345
2026-09-01 07:39:13.051 | DTC Client socket (1) | Shutdown started.
Waiting for graceful close.
2026-09-01 07:39:13.052 | Denali Data Feed | Waiting for socket
receive thread to end
2026-09-01 07:39:13.052 | DTC Client socket (2) | CloseSocket call.
2026-09-01 07:39:13.052 | DTC Client socket (2) | Shutdown started.
Waiting for graceful close.
2026-09-01 07:39:13.052 | Denali Data Feed | Disconnected from the server.
2026-09-01 07:39:13.052 | Teton CME Routing | Disconnected.
2026-09-01 07:39:13.152 | DTC Client socket (1) | Socket gracefully
closed by remote side.
2026-09-01 07:39:13.152 | DTC Client socket (1) | Closed.
2026-09-01 07:39:13.312 | DTC Client socket (2) | Socket gracefully
closed by remote side.
2026-09-01 07:39:13.312 | DTC Client socket (2) | Closed.
2026-09-01 07:39:23.645 |
2026-09-01 07:39:23.645 | Teton CME Routing | Firm: IronBeam
2026-09-01 07:39:23.645 | Teton CME Routing | Connecting to the
server futurestrading10.sierracharts.com. Port 11085
2026-09-01 07:39:23.646 | DTC Client socket (1) | Creating socket.
Using TLS 1.2.
2026-09-01 07:39:23.646 | DTC Client socket (1) | New receive buffer size: 0
2026-09-01 07:39:23.646 | DTC Client socket (1) | Connecting to IP:
216.200.108.154.
2026-09-01 07:39:23.749 | Teton CME Routing | Network connection to
server complete.
2026-09-01 07:39:23.749 | Teton CME Routing | Starting socket receive thread.
2026-09-01 07:39:23.750 | Teton CME Routing | Sending encoding
request to server: Binary VLS. Compression: none
2026-09-01 07:39:24.046 | Teton CME Routing | Setting DTC encoding to
Binary VLS
2026-09-01 07:39:24.046 | Teton CME Routing | Sending logon request message.
2026-09-01 07:39:24.201 | Teton CME Routing | Received logon response.
2026-09-01 07:39:24.201 | Teton CME Routing | Server Name: SC DTC
Server. Build=57461.
2026-09-01 07:39:24.201 | Teton CME Routing | Server protocol
version: 8. Client protocol version: 8
2026-09-01 07:39:24.201 | Teton CME Routing | Successfully connected.
Connected to SC DTC Protocol server.
Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading.
2026-09-01 07:39:24.201 | Teton CME Routing | Trading is supported.
2026-09-01 07:39:24.201 | Teton CME Routing | Order cancel and
replace is supported.
2026-09-01 07:39:24.201 | Teton CME Routing | OCO Orders supported.
2026-09-01 07:39:24.201 | Teton CME Routing | Bracket Orders supported.
2026-09-01 07:39:24.201 | Teton CME Routing | MarketDepthIsSupported: 1
2026-09-01 07:39:24.201 | Teton CME Routing | Connection to server complete.
2026-09-01 07:39:24.202 | No download requests in the queue to start
downloads for. | Number times message added: 4
2026-09-01 07:39:24.202 | Updated verified funded futures trading
account ending date to: 2026-10-01 07:39:24
2026-09-01 07:39:24.202 | Teton CME Routing | Performing query for
most recent Order Activity Date-Time.
2026-09-01 07:39:24.205 | Teton CME Routing | Requesting historical
order activity from server. Start date-time UTC: 2026-08-28
11:24:08.368305
2026-09-01 07:39:24.299 | Updated verified funded futures trading
account ending date to: 2026-10-01 07:39:24
2026-09-01 07:39:24.518 | Mapping GCV26_FUT_CME to GCV26. Service code: comex
2026-09-01 07:39:24.518 | Using symbol data fast lookup vector
2026-09-01 07:39:24.518 | Denali Data Feed | Starting real-time
market data updates for: GCV26_FUT_CME (GCV26). ID: 1 Service code:
comex
2026-09-01 07:39:24.518 | Denali Data Feed | Connecting to the server
ds32-2.sierracharts.com. Port 443
2026-09-01 07:39:24.519 | Denali Data Feed | Requesting security
definition data for: GCV26_FUT_CME (GCV26). ID: 1
2026-09-01 07:39:24.519 | Added historical Intraday data request for
GCV26_FUT_CME to the queue.
2026-09-01 07:39:24.519 | Intraday data recording state for symbol
GCV26_FUT_CME is set to download 'Pending'.
2026-09-01 07:39:24.519 | Triggering next historical data download in queue.
2026-09-01 07:39:24.519 | DTC Client socket (2) | Creating socket.
2026-09-01 07:39:24.520 | DTC Client socket (2) | New receive buffer size: 0
2026-09-01 07:39:24.520 | DTC Client socket (2) | Connecting to IP:
69.39.70.249.
2026-09-01 07:39:24.526 | Delaying start of download for GCV26_FUT_CME.
2026-09-01 07:39:24.616 | Trace | Basic security definition symbol
settings fields ignored in primary service client. Symbol:
GCV26_FUT_CME
2026-09-01 07:39:24.616 | Teton CME Routing | Setting external
service identifier for symbol GCV26_FUT_CME to 42063221
2026-09-01 07:39:24.616 | Teton CME Routing | Received security
definition for symbol GCV26_FUT_CME
2026-09-01 07:39:24.622 | Denali Data Feed | Network connection to
server complete.
2026-09-01 07:39:24.622 | Denali Data Feed | Starting socket receive thread.
2026-09-01 07:39:24.622 | Denali Data Feed | Sending encoding request
to server: Binary VLS. Compression: standard
2026-09-01 07:39:24.755 | Denali Data Feed | Setting DTC encoding to Binary VLS
2026-09-01 07:39:24.755 | Denali Data Feed | Sending logon request message.
2026-09-01 07:39:25.286 | Denali Data Feed | Received logon response.
2026-09-01 07:39:25.286 | Denali Data Feed | Server Name: SC Realtime Server.
2026-09-01 07:39:25.286 | Denali Data Feed | Server protocol version:
8. Client protocol version: 8
2026-09-01 07:39:25.286 | Denali Data Feed | Successfully connected.
2026-09-01 07:39:25.286 | Denali Data Feed | Trading is not supported.
2026-09-01 07:39:25.286 | Denali Data Feed | MarketDepthIsSupported: 1
2026-09-01 07:39:25.286 | Denali Data Feed | Restarting real-time
data updates for symbol: GCV26_FUT_CME -> GCV26
2026-09-01 07:39:25.473 | Denali Data Feed | Setting external service
identifier for symbol GCV26_FUT_CME to 42063221
2026-09-01 07:39:25.473 | Denali Data Feed | Received security
definition for symbol GCV26_FUT_CME
2026-09-01 07:39:30.049 | HD Request # 12 | Downloading Intraday
chart data for GCV26_FUT_CME to the file GCV26_FUT_CME.scid. Service:
comex
2026-09-01 07:39:30.050 | HD Request # 12 | Download start date-time:
2026-09-01 07:38:40.000000. File last date-time: 2026-09-01
07:38:40.769000
2026-09-01 07:39:30.050 | HD Request # 12 | Using server:
ds26.sierracharts.com port 10150
2026-09-01 07:39:30.056 | Socket (3) | Creating socket.
2026-09-01 07:39:30.056 | Socket (3) | New receive buffer size: 0
2026-09-01 07:39:30.056 | Socket (3) | Connecting to IP: 64.152.155.17.
2026-09-01 07:39:30.266 | HD Request # 12 | Setting DTC encoding to Binary VLS
2026-09-01 07:39:30.266 | HD Request # 12 | Sending historical data
logon request message.
2026-09-01 07:39:30.403 | HD Request # 12 | Requesting Intraday data.
Start date-time: 2026-09-01 07:38:40. Record interval: 0. Symbol:
GCV26
2026-09-01 07:39:30.506 | HD Request # 12 | Decompressing data.
2026-09-01 07:39:30.609 | HD Request # 12 | Receiving Intraday data
for GCV26_FUT_CME starting at 2026-09-01 07:38:40.768000
2026-09-01 07:39:30.610 | Socket (3) | CloseSocket call.
2026-09-01 07:39:30.610 | Socket (3) | Shutdown started. Waiting for
graceful close.
2026-09-01 07:39:30.610 | Historical data download thread signaled to stop.
2026-09-01 07:39:30.610 | HD Request # 12 | Timestamp of first
Intraday data file record written: 2026-09-01 07:39:13.179000.
2026-09-01 07:39:30.610 | HD Request # 12 | Received 5 Intraday data
records from 2026-09-01 07:38:40.768000 to 2026-09-01
07:39:21.685000 (40.9 seconds. Delay: 8.9 seconds) and wrote 3 records
for GCV26_FUT_CME
2026-09-01 07:39:30.611 | HD Request # 12 | Add time&sales data |
Remembered last file record date-time: 2026-09-01 07:39:21.685000
2026-09-01 07:39:30.611 | Added 1 Time and Sales records to Intraday
data file for GCV26_FUT_CME after download.
2026-09-01 07:39:30.611 | HD Request # 12 | Completion time: 0s.
2026-09-01 07:39:30.611 | HD Request # 12 | Intraday data download
complete for GCV26_FUT_CME. Unique request ID: 12
2026-09-01 07:39:30.611 | Removing historical data download ID 12.
2026-09-01 07:39:30.611 | Real-time Intraday chart data file updates
started for GCV26_FUT_CME
2026-09-01 07:39:30.611 | Intraday chart data file opened for GCV26_FUT_CME
2026-09-01 07:39:30.611 | HD Request # 12 | Enabling Intraday chart
updating for symbol.
2026-09-01 07:39:30.611 |
2026-09-01 07:39:30.611 | No download requests in the queue to start
downloads for.
2026-09-01 07:39:30.713 | Socket (3) | Socket gracefully closed by remote side.
2026-09-01 07:39:30.713 | Socket (3) | Closed.
2026-09-01 07:40:00.554 | Opened cached Intraday file:
C:\SierraChart\Data\GCV26_FUT_CME.scid. Thread ID: 19984




Thanks,

Ryan
[2026-09-01 08:26:17]
[Go To First Post]
User602969 - Posts: 20
Hey.

I have the same problem when i am in "V" contract (The price chart completely Freeze)
I have my chart to be automated rollover,volume based rolloever, back adjusted.

My question is when I am in "V", isn't the symbol automatically rollover to the highest volume contract? Now i am manually selecting to Z contract. (MGCZ6).

Regards
[2026-09-01 08:31:57]
[Go To First Post]
Sierra_Chart Engineering - Posts: 25188
You need to use the December contract to solve the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2026-09-01 08:32:07

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