Support Board
Date/Time: Thu, 15 Oct 2026 17:16:48 +0000
Post From: GC - Chart Issues with data
| [2026-09-01 07:50:49] |
| User301944 - Posts: 3 |
|
Hi John, As requested, also when i open new ES/NQ chart. The same issue persists. I've also sent the log via send for analysis, ignore that one. The message log here is for GC dual chart side by side, 5000 tick chart and 1300 tick chart. 2026-09-01 07:19:31.848 | No download requests in the queue to start downloads for. 2026-09-01 07:19:31.957 | Socket (3) | Socket gracefully closed by remote side. 2026-09-01 07:19:31.957 | Socket (3) | Closed. 2026-09-01 07:19:33.820 | Opened cached Intraday file: C:\SierraChart\Data\GCZ26_FUT_CME.scid. Thread ID: 19984 2026-09-01 07:19:38.827 | Opened cached Intraday file: C:\SierraChart\Data\NQU26_FUT_CME.scid. Thread ID: 19984 2026-09-01 07:19:43.839 | Opened cached Intraday file: C:\SierraChart\Data\ESU26_FUT_CME.scid. Thread ID: 19984 2026-09-01 07:28:03.794 | The message log has been sent to support. * 2026-09-01 07:28:03.795 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Creating socket. Using TLS 1.2. 2026-09-01 07:28:03.795 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | New receive buffer size: 0 2026-09-01 07:28:03.795 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Connecting to IP: 64.152.155.19. 2026-09-01 07:28:04.485 | The Message Log was sent. Result: Message Log received. * 2026-09-01 07:28:04.746 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | CloseSocket call. 2026-09-01 07:28:04.746 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Shutdown started. Waiting for graceful close. 2026-09-01 07:28:04.856 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Socket gracefully closed by remote side. 2026-09-01 07:28:04.856 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Closed. 2026-09-01 07:38:16.997 | Saved Chartbook: (3)_NQ + ES_5000_Ticks_Dual_Chart.cht. Time: 0.0020 seconds. 2026-09-01 07:38:21.587 | Saved Chartbook: (1)_NQ + ES_5min_Dual_Chart.cht. Time: 0.0014 seconds. 2026-09-01 07:38:28.745 | Saved Chartbook: (2)_GC_8min_1300_Ticks_Dual_Chart.cht. Time: 0.0019 seconds. 2026-09-01 07:38:43.439 | GCV26_FUT_CME [CBV] 1300 Trades #3 | Reloading chart. 2026-09-01 07:38:43.483 | GCV26_FUT_CME [CBV] 1300 Trades #2 | Reloading chart. 2026-09-01 07:38:43.524 | GCV26_FUT_CME [CBV] 1300 Trades #3 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-09-01 07:38:43.533 | GCV26_FUT_CME [CBV] 1300 Trades #3 | Chart data loading complete. 2026-09-01 07:38:43.545 | GCV26_FUT_CME [CBV] 1300 Trades #2 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-09-01 07:38:43.558 | GCV26_FUT_CME [CBV] 1300 Trades #2 | Chart data loading complete. 2026-09-01 07:38:43.852 | Mapping GCV26_FUT_CME to GCV26. Service code: comex 2026-09-01 07:38:43.853 | Denali Data Feed | Starting real-time market data updates for: GCV26_FUT_CME (GCV26). ID: 6 Service code: comex 2026-09-01 07:38:43.853 | Denali Data Feed | Requesting security definition data for: GCV26_FUT_CME (GCV26). ID: 6 2026-09-01 07:38:43.853 | Added historical Intraday data request for GCV26_FUT_CME to the queue. 2026-09-01 07:38:43.853 | Intraday data recording state for symbol GCV26_FUT_CME is set to download 'Pending'. 2026-09-01 07:38:43.853 | Triggering next historical data download in queue. 2026-09-01 07:38:43.859 | Delaying start of download for GCV26_FUT_CME. 2026-09-01 07:38:43.950 | Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: GCV26_FUT_CME 2026-09-01 07:38:43.950 | Teton CME Routing | Setting external service identifier for symbol GCV26_FUT_CME to 42063221 2026-09-01 07:38:43.950 | Teton CME Routing | Received security definition for symbol GCV26_FUT_CME 2026-09-01 07:38:44.031 | Denali Data Feed | Setting external service identifier for symbol GCV26_FUT_CME to 42063221 2026-09-01 07:38:44.031 | Denali Data Feed | Received security definition for symbol GCV26_FUT_CME 2026-09-01 07:38:49.718 | HD Request # 11 | Downloading Intraday chart data for GCV26_FUT_CME to the file GCV26_FUT_CME.scid. Service: comex 2026-09-01 07:38:49.718 | HD Request # 11 | Download start date-time: 2026-09-01 07:15:34.000000. File last date-time: 2026-09-01 07:15:34.201000 2026-09-01 07:38:49.718 | HD Request # 11 | Using server: ds32.sierracharts.com port 10149 2026-09-01 07:38:49.719 | Socket (3) | Creating socket. 2026-09-01 07:38:49.719 | Socket (3) | New receive buffer size: 0 2026-09-01 07:38:49.719 | Socket (3) | Connecting to IP: 69.39.70.248. 2026-09-01 07:38:49.941 | HD Request # 11 | Setting DTC encoding to Binary VLS 2026-09-01 07:38:49.941 | HD Request # 11 | Sending historical data logon request message. 2026-09-01 07:38:50.090 | HD Request # 11 | Requesting Intraday data. Start date-time: 2026-09-01 07:15:34. Record interval: 0. Symbol: GCV26 2026-09-01 07:38:50.200 | HD Request # 11 | Decompressing data. 2026-09-01 07:38:50.316 | HD Request # 11 | Receiving Intraday data for GCV26_FUT_CME starting at 2026-09-01 07:15:34.201000 2026-09-01 07:38:50.316 | Socket (3) | CloseSocket call. 2026-09-01 07:38:50.316 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-09-01 07:38:50.317 | Historical data download thread signaled to stop. 2026-09-01 07:38:50.317 | HD Request # 11 | Timestamp of first Intraday data file record written: 2026-09-01 07:17:05.509000. 2026-09-01 07:38:50.317 | HD Request # 11 | Received 107 Intraday data records from 2026-09-01 07:15:34.201000 to 2026-09-01 07:38:40.769000 (23.1 minutes. Delay: 9.5 seconds) and wrote 106 records for GCV26_FUT_CME 2026-09-01 07:38:50.318 | HD Request # 11 | Add time&sales data | Remembered last file record date-time: 2026-09-01 07:38:40.769000 2026-09-01 07:38:50.318 | HD Request # 11 | Completion time: 1s. 2026-09-01 07:38:50.318 | HD Request # 11 | Intraday data download complete for GCV26_FUT_CME. Unique request ID: 11 2026-09-01 07:38:50.318 | Removing historical data download ID 11. 2026-09-01 07:38:50.318 | Real-time Intraday chart data file updates started for GCV26_FUT_CME 2026-09-01 07:38:50.318 | Intraday chart data file opened for GCV26_FUT_CME 2026-09-01 07:38:50.318 | HD Request # 11 | Enabling Intraday chart updating for symbol. 2026-09-01 07:38:50.318 | 2026-09-01 07:38:50.318 | No download requests in the queue to start downloads for. 2026-09-01 07:38:50.427 | Socket (3) | Socket gracefully closed by remote side. 2026-09-01 07:38:50.427 | Socket (3) | Closed. 2026-09-01 07:39:13.051 | File >> Disconnect selected. 2026-09-01 07:39:13.051 | Teton CME Routing | Waiting for socket receive thread to end 2026-09-01 07:39:13.051 | DTC Client socket (1) | CloseSocket call. 2026-09-01 07:39:13.051 | DTC Client socket (1) | Max send buffers used during socket life: 3 2026-09-01 07:39:13.051 | DTC Client socket (1) | Max send buffer size during socket life: 345 2026-09-01 07:39:13.051 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2026-09-01 07:39:13.052 | Denali Data Feed | Waiting for socket receive thread to end 2026-09-01 07:39:13.052 | DTC Client socket (2) | CloseSocket call. 2026-09-01 07:39:13.052 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2026-09-01 07:39:13.052 | Denali Data Feed | Disconnected from the server. 2026-09-01 07:39:13.052 | Teton CME Routing | Disconnected. 2026-09-01 07:39:13.152 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-09-01 07:39:13.152 | DTC Client socket (1) | Closed. 2026-09-01 07:39:13.312 | DTC Client socket (2) | Socket gracefully closed by remote side. 2026-09-01 07:39:13.312 | DTC Client socket (2) | Closed. 2026-09-01 07:39:23.645 | 2026-09-01 07:39:23.645 | Teton CME Routing | Firm: IronBeam 2026-09-01 07:39:23.645 | Teton CME Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2026-09-01 07:39:23.646 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-09-01 07:39:23.646 | DTC Client socket (1) | New receive buffer size: 0 2026-09-01 07:39:23.646 | DTC Client socket (1) | Connecting to IP: 216.200.108.154. 2026-09-01 07:39:23.749 | Teton CME Routing | Network connection to server complete. 2026-09-01 07:39:23.749 | Teton CME Routing | Starting socket receive thread. 2026-09-01 07:39:23.750 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2026-09-01 07:39:24.046 | Teton CME Routing | Setting DTC encoding to Binary VLS 2026-09-01 07:39:24.046 | Teton CME Routing | Sending logon request message. 2026-09-01 07:39:24.201 | Teton CME Routing | Received logon response. 2026-09-01 07:39:24.201 | Teton CME Routing | Server Name: SC DTC Server. Build=57461. 2026-09-01 07:39:24.201 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2026-09-01 07:39:24.201 | Teton CME Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2026-09-01 07:39:24.201 | Teton CME Routing | Trading is supported. 2026-09-01 07:39:24.201 | Teton CME Routing | Order cancel and replace is supported. 2026-09-01 07:39:24.201 | Teton CME Routing | OCO Orders supported. 2026-09-01 07:39:24.201 | Teton CME Routing | Bracket Orders supported. 2026-09-01 07:39:24.201 | Teton CME Routing | MarketDepthIsSupported: 1 2026-09-01 07:39:24.201 | Teton CME Routing | Connection to server complete. 2026-09-01 07:39:24.202 | No download requests in the queue to start downloads for. | Number times message added: 4 2026-09-01 07:39:24.202 | Updated verified funded futures trading account ending date to: 2026-10-01 07:39:24 2026-09-01 07:39:24.202 | Teton CME Routing | Performing query for most recent Order Activity Date-Time. 2026-09-01 07:39:24.205 | Teton CME Routing | Requesting historical order activity from server. Start date-time UTC: 2026-08-28 11:24:08.368305 2026-09-01 07:39:24.299 | Updated verified funded futures trading account ending date to: 2026-10-01 07:39:24 2026-09-01 07:39:24.518 | Mapping GCV26_FUT_CME to GCV26. Service code: comex 2026-09-01 07:39:24.518 | Using symbol data fast lookup vector 2026-09-01 07:39:24.518 | Denali Data Feed | Starting real-time market data updates for: GCV26_FUT_CME (GCV26). ID: 1 Service code: comex 2026-09-01 07:39:24.518 | Denali Data Feed | Connecting to the server ds32-2.sierracharts.com. Port 443 2026-09-01 07:39:24.519 | Denali Data Feed | Requesting security definition data for: GCV26_FUT_CME (GCV26). ID: 1 2026-09-01 07:39:24.519 | Added historical Intraday data request for GCV26_FUT_CME to the queue. 2026-09-01 07:39:24.519 | Intraday data recording state for symbol GCV26_FUT_CME is set to download 'Pending'. 2026-09-01 07:39:24.519 | Triggering next historical data download in queue. 2026-09-01 07:39:24.519 | DTC Client socket (2) | Creating socket. 2026-09-01 07:39:24.520 | DTC Client socket (2) | New receive buffer size: 0 2026-09-01 07:39:24.520 | DTC Client socket (2) | Connecting to IP: 69.39.70.249. 2026-09-01 07:39:24.526 | Delaying start of download for GCV26_FUT_CME. 2026-09-01 07:39:24.616 | Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: GCV26_FUT_CME 2026-09-01 07:39:24.616 | Teton CME Routing | Setting external service identifier for symbol GCV26_FUT_CME to 42063221 2026-09-01 07:39:24.616 | Teton CME Routing | Received security definition for symbol GCV26_FUT_CME 2026-09-01 07:39:24.622 | Denali Data Feed | Network connection to server complete. 2026-09-01 07:39:24.622 | Denali Data Feed | Starting socket receive thread. 2026-09-01 07:39:24.622 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-09-01 07:39:24.755 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-09-01 07:39:24.755 | Denali Data Feed | Sending logon request message. 2026-09-01 07:39:25.286 | Denali Data Feed | Received logon response. 2026-09-01 07:39:25.286 | Denali Data Feed | Server Name: SC Realtime Server. 2026-09-01 07:39:25.286 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-09-01 07:39:25.286 | Denali Data Feed | Successfully connected. 2026-09-01 07:39:25.286 | Denali Data Feed | Trading is not supported. 2026-09-01 07:39:25.286 | Denali Data Feed | MarketDepthIsSupported: 1 2026-09-01 07:39:25.286 | Denali Data Feed | Restarting real-time data updates for symbol: GCV26_FUT_CME -> GCV26 2026-09-01 07:39:25.473 | Denali Data Feed | Setting external service identifier for symbol GCV26_FUT_CME to 42063221 2026-09-01 07:39:25.473 | Denali Data Feed | Received security definition for symbol GCV26_FUT_CME 2026-09-01 07:39:30.049 | HD Request # 12 | Downloading Intraday chart data for GCV26_FUT_CME to the file GCV26_FUT_CME.scid. Service: comex 2026-09-01 07:39:30.050 | HD Request # 12 | Download start date-time: 2026-09-01 07:38:40.000000. File last date-time: 2026-09-01 07:38:40.769000 2026-09-01 07:39:30.050 | HD Request # 12 | Using server: ds26.sierracharts.com port 10150 2026-09-01 07:39:30.056 | Socket (3) | Creating socket. 2026-09-01 07:39:30.056 | Socket (3) | New receive buffer size: 0 2026-09-01 07:39:30.056 | Socket (3) | Connecting to IP: 64.152.155.17. 2026-09-01 07:39:30.266 | HD Request # 12 | Setting DTC encoding to Binary VLS 2026-09-01 07:39:30.266 | HD Request # 12 | Sending historical data logon request message. 2026-09-01 07:39:30.403 | HD Request # 12 | Requesting Intraday data. Start date-time: 2026-09-01 07:38:40. Record interval: 0. Symbol: GCV26 2026-09-01 07:39:30.506 | HD Request # 12 | Decompressing data. 2026-09-01 07:39:30.609 | HD Request # 12 | Receiving Intraday data for GCV26_FUT_CME starting at 2026-09-01 07:38:40.768000 2026-09-01 07:39:30.610 | Socket (3) | CloseSocket call. 2026-09-01 07:39:30.610 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-09-01 07:39:30.610 | Historical data download thread signaled to stop. 2026-09-01 07:39:30.610 | HD Request # 12 | Timestamp of first Intraday data file record written: 2026-09-01 07:39:13.179000. 2026-09-01 07:39:30.610 | HD Request # 12 | Received 5 Intraday data records from 2026-09-01 07:38:40.768000 to 2026-09-01 07:39:21.685000 (40.9 seconds. Delay: 8.9 seconds) and wrote 3 records for GCV26_FUT_CME 2026-09-01 07:39:30.611 | HD Request # 12 | Add time&sales data | Remembered last file record date-time: 2026-09-01 07:39:21.685000 2026-09-01 07:39:30.611 | Added 1 Time and Sales records to Intraday data file for GCV26_FUT_CME after download. 2026-09-01 07:39:30.611 | HD Request # 12 | Completion time: 0s. 2026-09-01 07:39:30.611 | HD Request # 12 | Intraday data download complete for GCV26_FUT_CME. Unique request ID: 12 2026-09-01 07:39:30.611 | Removing historical data download ID 12. 2026-09-01 07:39:30.611 | Real-time Intraday chart data file updates started for GCV26_FUT_CME 2026-09-01 07:39:30.611 | Intraday chart data file opened for GCV26_FUT_CME 2026-09-01 07:39:30.611 | HD Request # 12 | Enabling Intraday chart updating for symbol. 2026-09-01 07:39:30.611 | 2026-09-01 07:39:30.611 | No download requests in the queue to start downloads for. 2026-09-01 07:39:30.713 | Socket (3) | Socket gracefully closed by remote side. 2026-09-01 07:39:30.713 | Socket (3) | Closed. 2026-09-01 07:40:00.554 | Opened cached Intraday file: C:\SierraChart\Data\GCV26_FUT_CME.scid. Thread ID: 19984 Thanks, Ryan |