Support Board
Date/Time: Wed, 26 Aug 2026 18:57:11 +0000
[User Discussion] - Problem connecting to Bulenox account over Rithmic
View Count: 28
| [2026-08-26 14:59:41] |
| User164281 - Posts: 3 |
|
Dear Support team, I have problem connecting myself to my Bulenox PropFirm account over Rithmic. I have first connected myself to the Rithmic Trader Pro and agreed the terms of use. The Login was successful after that. But when connecting to the my account over Rithmic I get the error "permission denied". I followed the instractions give me by Bulenox Support https://www.sierrachart.com/?l=doc/Rithmic.php It did not help unfortunatley. My settings are exactly as described in your instructions for connecting to Rithmic. In the following I have attached the settings. Please kindly help me solve the problem. Thanks a lot in advance. Kind regards Sayed |
 Sierrachart Settings.png / V - Attached On 2026-08-26 14:58:58 UTC - Size: 42.49 KB - 3 views Sierrachart Error msg.png / V - Attached On 2026-08-26 14:59:05 UTC - Size: 7.09 KB - 0 views |
| [2026-08-26 15:26:57] |
| John - SC Support - Posts: 47665 |
|
Bulenox did not point you to the specific instructions you need, which are here: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-26 15:31:12] |
| User164281 - Posts: 3 |
|
Thanks for sharing that John. But I already read it and controlled the settings. Can you please provide me more help on how to solve that? Is that somehow possible that I connect my Bulenox PropFirm account not using Rithmic but some other option? Thanks a lot in advance. Kind regards Sayed |
| [2026-08-26 15:36:38] |
| John - SC Support - Posts: 47665 |
|
That is all the information we have. As noted in that section, the underlying issue is with Rithmic, as they are the ones that are giving that error. Everything we know about how to resolve that issue is in the linked section. If you are continuing to get the error after going through all the items, then unfortunately, there is nothing further we can do to help. We do not know any other ways to resolve this. And yes, we have told Rithmic about this multiple times, but they have not resolved this in the several years that we have been seeing this issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: