Support Board
Date/Time: Tue, 18 Aug 2026 20:26:40 +0000
Not Receiving Live Trade Data
View Count: 29
| [2026-08-18 16:50:19] |
| User854435 - Posts: 2 |
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Hello, I sent this message in the other support form, but I think that it belongs here. Please provide some asisitance on why I am still receiving delayed data for my trading account. I have been setup with a funded account and your company approved it, I paid an extra $10 for the live feed and it has been acknowledged. Each time I close and open the link up, the pop up message states that I do not have enough funds so I cannot receive live data. Any asistance is greatly appreacited and take care |
| [2026-08-18 19:17:12] |
| John - SC Support - Posts: 47538 |
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What exchange option are you trying to activate? Most likely, the cost of that exchange is more than the $10.20 you have available in your Services Surplus for your account. If it is, then you need to add enough funds to be able to pay for the exchange. Keep in mind, the exchanges are not pro-rated and they do not give refunds. So if you activate an exchange today (August 18, 2026) then you will pay the full amount for the exchange to get the data through the end of August. You will then pay the full amount again on September 1, 2026 to get the data in September. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-18 20:00:10] |
| User854435 - Posts: 2 |
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I figured it out. Please close this request and thank you for your time. Take care
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