Support Board
Date/Time: Tue, 18 Aug 2026 21:35:17 +0000
Post From: Not Receiving Live Trade Data
| [2026-08-18 19:17:12] |
| John - SC Support - Posts: 47538 |
|
What exchange option are you trying to activate? Most likely, the cost of that exchange is more than the $10.20 you have available in your Services Surplus for your account. If it is, then you need to add enough funds to be able to pay for the exchange. Keep in mind, the exchanges are not pro-rated and they do not give refunds. So if you activate an exchange today (August 18, 2026) then you will pay the full amount for the exchange to get the data through the end of August. You will then pay the full amount again on September 1, 2026 to get the data in September. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |