Support Board
Date/Time: Mon, 21 Sep 2026 17:11:18 +0000
Rithmic Direct DTC Permission Denied with Apex
View Count: 269
| [2026-08-06 08:22:05] |
| User579915 - Posts: 2 |
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Stéphane Raymond AZRIA <sr.azria@gmail.com> 10:45 (il y a 31 minutes) À moi Subject: Connection Problem - Rithmic Direct DTC Permission Denied Message: Hello, I am using Sierra Chart with an Apex Trader Funding evaluation account. My Rithmic username and password are correct because they work successfully in RTrader Pro. However, Sierra Chart always receives the following error: Logon error received from server: permission denied I tested the following servers: ● HalcyonTrader-Chicago Area-Aggregated ● Apex-Chicago Area-Aggregated Both produce the exact same error. I have attached screenshots showing: ● The Message Log ● The Service Connection Error Could you please check why my Rithmic Direct - DTC login is being denied? Could you also verify whether my account has been correctly authorized to use Sierra Chart through Rithmic Direct - DTC, or whether any permission or configuration is missing? Thank you very much for your assistance. Best regards, Stéphane Azria Envoyé de mon iPhone |
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| [2026-08-06 15:05:03] |
| John - SC Support - Posts: 47953 |
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Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-06 18:25:07] |
| User579915 - Posts: 2 |
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I HAVE NOW SENT THE COMPLETE MESSAGELOG USING "SEND FOR ANALYSIS". SIERRA CHART STILL RETURNS:"RITHMIC-DTC LOGON ERROR RECEIVED FROM SERVER: PERMISSION DENIED." MY CREDENTIALS WORK CORRECTLY IN TRADER PRO, AND APEX HAS CONFIRMED THEY ARE VALID. PLEASE REVIEW THE MESSAGE LOG AND TELL ME WATH IS BLOCKING THE CONNECTION |
| [2026-08-06 18:57:08] |
| John - SC Support - Posts: 47953 |
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In the section of documentation we sent you to, it states the following near the beginning: This "permission denied" error is not within the control of Sierra Chart, as it is coming from Rithmic, and Sierra Chart is simply reporting it.
There is nothing we can do on our end to resolve this error. The interface between Sierra Chart and Rithmic is owned by Rithmic and the error is coming from Rithmic. The general Rithmic support people you talk with do not understand that this is a different interface, but it really does not matter, as everything we know to resolve this issue is contained with the link we gave. And Rithmic has been unwilling to deal with this issue, as we have informed them multiple times of it. Therefore, if you have gone through all the information we have on this, and you are still having an issue, then there is nothing else we know to do to resolve this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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