Support Board
Date/Time: Wed, 22 Jul 2026 17:25:05 +0000
Position disappears off of chart and DOM
View Count: 18
| [2026-07-22 16:22:15] |
| John M - Posts: 183 |
|
I open a trade on an equity and the chart/DOM shows the position and the targets & stops. After a moment the position disappears leaving only the targets and stops. Position is still live. It does not do this on futures trades. What is going on? All trades are on Interactive Brokers, futures and equities. Why would Sierra drop the position indicator for equities? thanks. |
| [2026-07-22 17:11:47] |
| John - SC Support - Posts: 47298 |
|
Most likely you are not using the proper symbol. Refer to the following: Interactive Brokers Trading Service: Trade Position Line or Quantity Disappearing or Displaying Zero Since you are getting your data from our Denali Exchange Data Feed, you need to use the "Trade and Current Quote Symbol" using the full qualified symbol for Interactive Brokers. For instance, if you are using a symbol of "IBM_MBO" for the main Symbol, then you would need to enter something along the following for the "Trade and Current Quote Symbol": IBM-STK-SMART-USD Refer to the following: Chart Settings: Trade and Current Quote Symbol (text box) (Chart >> Chart Settings >> Symbol >> Symbol menu) Interactive Brokers Symbols: Stock Format For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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