Support Board
Date/Time: Wed, 22 Jul 2026 18:33:17 +0000
Post From: Position disappears off of chart and DOM
| [2026-07-22 17:11:47] |
| John - SC Support - Posts: 47298 |
|
Most likely you are not using the proper symbol. Refer to the following: Interactive Brokers Trading Service: Trade Position Line or Quantity Disappearing or Displaying Zero Since you are getting your data from our Denali Exchange Data Feed, you need to use the "Trade and Current Quote Symbol" using the full qualified symbol for Interactive Brokers. For instance, if you are using a symbol of "IBM_MBO" for the main Symbol, then you would need to enter something along the following for the "Trade and Current Quote Symbol": IBM-STK-SMART-USD Refer to the following: Chart Settings: Trade and Current Quote Symbol (text box) (Chart >> Chart Settings >> Symbol >> Symbol menu) Interactive Brokers Symbols: Stock Format For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |