Support Board
Date/Time: Mon, 13 Jul 2026 23:15:52 +0000
Frozen CL chart for prop firm rithmic account, but not for my real money account
View Count: 13
| [2026-07-13 20:41:09] |
| User207487 - Posts: 8 |
|
I get the error message: "Rithmic using primary service... downloads not enabled" Somehow, even though I have "allow support for sierra chart data feeds set to "yes," I still am not receiving Denali data for CL. Any thoughts? |
| [2026-07-13 21:16:05] |
| John - SC Support - Posts: 47164 |
|
CL is traded on the NYMEX exchange and you do not have an exchange active with our Denali Exchange Data Feed that includes the NYMEX. Refer to the following regarding changing exchange selections: Denali Exchange Data Feed: Changing Denali Exchange Data Feed Exchange Selections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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