Support Board
Date/Time: Mon, 13 Jul 2026 23:14:37 +0000
Order Cancellation
View Count: 33
| [2026-07-13 15:16:56] |
| 6Jack6Jones6 - Posts: 20 |
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I have somehow got into an order without a way of getting out. I have no attachments to click on that will help me get out of this order. I have Trade Simulation Mode enabled, but the account number that's connected with my live account is selected on the dom. My broker has said that, I have no open positions, and it shows flat, whenever I disable Trade Simulation Mode. Whenever I simulate, I usually select Sim 1, but i didn't this time. It seems like im in Simulation and Live at the same time. I have tried to flatten.
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| [2026-07-13 16:32:03] |
| John - SC Support - Posts: 47164 |
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It sounds like you selected your live account when you are in Trade Simulation Mode. Open the "Trade Window" for the chart where you have this issue and select a Simulation Account from the list instead of a live account. Refer to the following: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) In terms of an open order in Sierra Chart, is it associated with your live account or your simulation account? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-13 17:33:22] |
| 6Jack6Jones6 - Posts: 20 |
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That's what I did. My broker said I don't have an open order, so I could only assume it is simulation, just under my live number. Im trying to figure out how to get out of this order.
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| [2026-07-13 19:14:39] |
| John - SC Support - Posts: 47164 |
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There should not be an order existing in your system for this. If you selected a live account while in Trade Simulation Mode, then that order would not be processed, and you should have received a message in your Trade Service Log stating that you can not trade a live account while in Trade Simulation Mode. What exactly are you seeing that makes you think there is an actual order open? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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