Support Board
Date/Time: Mon, 13 Jul 2026 16:14:54 +0000
denali feed not working
View Count: 42
| [2026-07-13 13:20:23] |
| cuckiecheese - Posts: 109 |
|
Hi, This morning when I logged into SC, I don't see any movement on MNQ, and I don't see any orders at the top of the book in the dom. If i close/reopen SC then I see an updated price but still no price movement/top of book data. |
| [2026-07-13 14:12:19] |
| John - SC Support - Posts: 47149 |
|
Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-13 14:26:16] |
| cuckiecheese - Posts: 109 |
|
2026-07-13 07:23:55.611 | Software version: 2812 64-bit 2026-07-13 07:23:55.612 | OpenGL enabled (NVIDIA Corporation/Quadro P2200/PCIe/SSE2) 2026-07-13 07:23:55.612 | Primary Thread ID: 17808 2026-07-13 07:23:55.612 | Usage end date: 2026-12-18 2026-07-13 07:23:55.612 | Enabled for: Sierra Chart Historical Data Service. 2026-07-13 07:23:55.612 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-07-13 07:23:55.612 | Enabled for: Delayed Denali Exchange Data Feed. 2026-07-13 07:23:55.612 | Enabled for exchange2: CME 2026-07-13 07:23:55.612 | Enabled for exchange2: COMEX 2026-07-13 07:23:55.612 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-07-13 07:23:55.612 | Current selected Data/Trading service: Rithmic Direct - DTC 2026-07-13 07:23:55.612 | Custom symbol settings values: enabled 2026-07-13 07:23:55.612 | Chart Update Interval: 100 2026-07-13 07:23:55.612 | Intraday Data Storage Time Unit: 0 2026-07-13 07:23:55.612 | Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-07-13 07:23:55.612 | 2026-07-13 14:23:55 Local computer time in UTC 2026-07-13 07:23:55.612 | 2026-07-13 07:23:55 Local computer time in SC Time Zone 2026-07-13 07:23:55.612 | 2026-07-13 13:10:38 Server time in UTC 2026-07-13 07:23:55.612 | Local computer UTC time and Server UTC time difference: 2 seconds. 2026-07-13 07:23:55.612 | Program path: D:\SierraChart_Lucid\ 2026-07-13 07:23:55.612 | Data Files path: D:\SierraChart_Lucid\Data\ 2026-07-13 07:23:55.612 | OS Version Number: 10.0 2026-07-13 07:23:55.612 | Locale Setting: C 2026-07-13 07:23:55.612 | Crash reporter started: true 2026-07-13 07:23:55.612 | 2026-07-13 07:24:03.133 | Saved Chartbook: MNQ.Cht. Time: 0.0037 seconds. 2026-07-13 07:24:03.139 | Saved Chartbook: GC.Cht. Time: 0.0053 seconds. 2026-07-13 07:24:17.644 | MNQU6.CME 1 Min #1 | Reloading chart. 2026-07-13 07:24:22.169 | MNQU6.CME[M] 1 Min #1 | Chart data loading complete. 2026-07-13 07:24:40.012 | Denali Data Feed | Connecting to the server ds32-2.sierracharts.com. Port 443 2026-07-13 07:24:40.012 | DTC Client socket (2) | Creating socket. 2026-07-13 07:24:40.012 | DTC Client socket (2) | New receive buffer size: 0 2026-07-13 07:24:40.012 | DTC Client socket (2) | Connecting to IP: 69.39.70.249. 2026-07-13 07:24:40.089 | Denali Data Feed | Network connection to server complete. 2026-07-13 07:24:40.089 | Denali Data Feed | Starting socket receive thread. 2026-07-13 07:24:40.089 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-07-13 07:24:40.167 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-07-13 07:24:40.167 | Denali Data Feed | Sending logon request message. 2026-07-13 07:24:40.573 | Denali Data Feed | Received logon response. 2026-07-13 07:24:40.573 | Denali Data Feed | Server Name: RealTimeServer. 2026-07-13 07:24:40.573 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-07-13 07:24:40.573 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2026-07-13 07:24:40.573 | Denali Data Feed | Failed connections: 75 2026-07-13 07:24:40.573 | Denali Data Feed | Waiting for socket receive thread to end 2026-07-13 07:24:40.573 | DTC Client socket (2) | CloseSocket call. 2026-07-13 07:24:40.573 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2026-07-13 07:24:40.574 | Denali Data Feed | Disconnected from the server. 2026-07-13 07:24:40.574 | Denali Data Feed | Data feed disconnected. Will reconnect in 60 seconds. 2026-07-13 07:24:40.643 | DTC Client socket (2) | Socket gracefully closed by remote side. 2026-07-13 07:24:40.643 | DTC Client socket (2) | Closed. 2026-07-13 07:25:07.120 | File >> Disconnect selected. 2026-07-13 07:25:07.120 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2026-07-13 07:25:07.120 | DTC Client socket (1) | CloseSocket call. 2026-07-13 07:25:07.120 | DTC Client socket (1) | Max send buffers used during socket life: 3 2026-07-13 07:25:07.120 | DTC Client socket (1) | Max send buffer size during socket life: 406 2026-07-13 07:25:07.120 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2026-07-13 07:25:07.120 | DTC Client socket (0) | CloseSocket call. 2026-07-13 07:25:07.120 | Denali Data Feed | Disconnected from the server. 2026-07-13 07:25:07.120 | Rithmic Direct - DTC | Disconnected. 2026-07-13 07:25:07.185 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-07-13 07:25:07.185 | DTC Client socket (1) | Closed. 2026-07-13 07:25:13.079 | 2026-07-13 07:25:13.079 | Rithmic Direct - DTC | Using server connection: LucidTrading-Chicago Area-Non-Aggregated 2026-07-13 07:25:13.079 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50569 2026-07-13 07:25:13.079 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50569 2026-07-13 07:25:13.144 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-07-13 07:25:13.145 | DTC Client socket (1) | New receive buffer size: 0 2026-07-13 07:25:13.145 | DTC Client socket (1) | Connecting to IP: 208.97.247.100. 2026-07-13 07:25:13.208 | Rithmic Direct - DTC | Network connection to server complete. 2026-07-13 07:25:13.208 | Rithmic Direct - DTC | Starting socket receive thread. 2026-07-13 07:25:13.208 | Rithmic Direct - DTC | Using fixed encoding of Binary 2026-07-13 07:25:13.208 | Rithmic Direct - DTC | Sending logon request message. 2026-07-13 07:25:13.388 | Rithmic Direct - DTC | Received logon response. 2026-07-13 07:25:13.388 | Rithmic Direct - DTC | Server Name: . 2026-07-13 07:25:13.388 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2026-07-13 07:25:13.388 | Rithmic Direct - DTC | Successfully connected. 2026-07-13 07:25:13.388 | Rithmic Direct - DTC | Trading is supported. 2026-07-13 07:25:13.388 | Rithmic Direct - DTC | Order cancel and replace is supported. 2026-07-13 07:25:13.388 | Rithmic Direct - DTC | OCO Orders supported. 2026-07-13 07:25:13.388 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2026-07-13 07:25:13.388 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2026-07-13 07:25:13.388 | Rithmic Direct - DTC | Connection to server complete. 2026-07-13 07:25:13.389 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-07-13 07:25:13.411 | Mapping MNQU6.CME to MNQU26. Service code: cme 2026-07-13 07:25:13.411 | Using symbol data fast lookup vector 2026-07-13 07:25:13.411 | Denali Data Feed | Starting real-time market data updates for: MNQU6.CME (MNQU26). ID: 1 Service code: cme 2026-07-13 07:25:13.411 | Denali Data Feed | Connecting to the server ds25-2.sierracharts.com. Port 443 2026-07-13 07:25:13.411 | Denali Data Feed | Requesting security definition data for: MNQU6.CME (MNQU26). ID: 1 2026-07-13 07:25:13.411 | Added historical Intraday data request for MNQU6.CME to the queue. 2026-07-13 07:25:13.411 | Intraday data recording state for symbol MNQU6.CME is set to download 'Pending'. 2026-07-13 07:25:13.411 | Triggering next historical data download in queue. 2026-07-13 07:25:13.412 | DTC Client socket (2) | Creating socket. 2026-07-13 07:25:13.412 | DTC Client socket (2) | New receive buffer size: 0 2026-07-13 07:25:13.412 | DTC Client socket (2) | Connecting to IP: 64.152.155.21. 2026-07-13 07:25:13.419 | Delaying start of download for MNQU6.CME. 2026-07-13 07:25:13.485 | Denali Data Feed | Network connection to server complete. 2026-07-13 07:25:13.485 | Denali Data Feed | Starting socket receive thread. 2026-07-13 07:25:13.485 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-07-13 07:25:13.576 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-07-13 07:25:13.576 | Denali Data Feed | Sending logon request message. 2026-07-13 07:25:14.028 | Denali Data Feed | Received logon response. 2026-07-13 07:25:14.028 | Denali Data Feed | Server Name: RealTimeServer. 2026-07-13 07:25:14.028 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-07-13 07:25:14.028 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2026-07-13 07:25:14.028 | Denali Data Feed | Failed connections: 76 2026-07-13 07:25:14.028 | Denali Data Feed | Waiting for socket receive thread to end 2026-07-13 07:25:14.028 | DTC Client socket (2) | CloseSocket call. 2026-07-13 07:25:14.029 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2026-07-13 07:25:14.029 | Denali Data Feed | Disconnected from the server. 2026-07-13 07:25:14.029 | Denali Data Feed | Data feed disconnected. Will reconnect in 60 seconds. 2026-07-13 07:25:14.101 | DTC Client socket (2) | Socket gracefully closed by remote side. 2026-07-13 07:25:14.101 | DTC Client socket (2) | Closed. 2026-07-13 07:25:33.180 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Creating socket. Using TLS 1.2. 2026-07-13 07:25:33.180 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | New receive buffer size: 0 2026-07-13 07:25:33.180 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Connecting to IP: 38.79.0.89. 2026-07-13 07:25:33.978 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Socket gracefully closed by remote side. | Number times message added: 1 2026-07-13 07:25:33.978 | Rithmic Direct - DTC | Wrote file: D:\SierraChart_Lucid\RithmicConnections.json. Size: 115672 2026-07-13 07:25:33.979 | Rithmic Direct - DTC | Processed connection points. Count: 496 2026-07-13 07:25:33.979 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | CloseSocket call. 2026-07-13 07:25:33.979 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-07-13 07:25:33.979 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Closed. 2026-07-13 07:25:37.075 | Source file does not exist when saving backup of D:\SierraChart_Lucid\Data\Chartbook1.Cht. No backup made. 2026-07-13 07:25:37.075 | Saved Chartbook: Chartbook1.Cht. Time: 0.0006 seconds. 2026-07-13 07:25:44.895 | HD Request # 7 | Downloading Intraday chart data for MNQU6.CME to the file MNQU6.CME.scid. Service: cme 2026-07-13 07:25:44.896 | HD Request # 7 | Download start date-time: 2026-07-13 07:19:09.000000. File last date-time: 2026-07-13 07:19:09.530000 2026-07-13 07:25:44.896 | HD Request # 7 | Using server: ds37.sierracharts.com port 10150 2026-07-13 07:25:44.896 | Socket (2) | Creating socket. 2026-07-13 07:25:44.896 | Socket (2) | New receive buffer size: 0 2026-07-13 07:25:44.896 | Socket (2) | Connecting to IP: 4.8.175.92. 2026-07-13 07:25:45.026 | HD Request # 7 | Setting DTC encoding to Binary VLS 2026-07-13 07:25:45.026 | HD Request # 7 | Sending historical data logon request message. 2026-07-13 07:25:45.159 | HD Request # 7 | Requesting Intraday data. Start date-time: 2026-07-13 07:19:09. Record interval: 0. Symbol: MNQU26 2026-07-13 07:25:45.224 | HD Request # 7 | Decompressing data. 2026-07-13 07:25:45.299 | HD Request # 7 | Receiving Intraday data for MNQU6.CME starting at 2026-07-13 07:19:09.008000 2026-07-13 07:25:45.560 | HD Request # 7 | Timestamp of first Intraday data file record written: 2026-07-13 07:19:09.549000. 2026-07-13 07:25:45.747 | Socket (2) | CloseSocket call. 2026-07-13 07:25:45.747 | Socket (2) | Shutdown started. Waiting for graceful close. 2026-07-13 07:25:45.747 | Historical data download thread signaled to stop. 2026-07-13 07:25:45.748 | HD Request # 7 | Received 68541 Intraday data records from 2026-07-13 07:19:09.008000 to 2026-07-13 07:25:45.032000 (6.6 minutes. Delay: 0.7 seconds) and wrote 68471 records for MNQU6.CME 2026-07-13 07:25:45.755 | HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2026-07-13 14:25:45.032000 2026-07-13 07:25:45.755 | HD Request # 7 | Completion time: 1s. 2026-07-13 07:25:45.755 | HD Request # 7 | Intraday data download complete for MNQU6.CME. Unique request ID: 7 2026-07-13 07:25:45.755 | Removing historical data download ID 7. 2026-07-13 07:25:45.755 | Real-time Intraday chart data file updates started for MNQU6.CME 2026-07-13 07:25:45.755 | Intraday chart data file opened for MNQU6.CME 2026-07-13 07:25:45.755 | HD Request # 7 | Enabling Intraday chart updating for symbol. 2026-07-13 07:25:45.755 | 2026-07-13 07:25:45.755 | No download requests in the queue to start downloads for. 2026-07-13 07:25:45.755 | Historical data for MNQU6.CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2026-07-13 07:25:45.811 | Socket (2) | Socket gracefully closed by remote side. 2026-07-13 07:25:45.811 | Socket (2) | Closed. |
To post a message in this thread, you need to log in with your Sierra Chart account: