Support Board
Date/Time: Wed, 26 Aug 2026 23:12:09 +0000
HI New to Sierra charts, not recieving live charts please help asap its been 3 days strug
View Count: 197
| [2026-07-10 16:54:29] |
| User427503 - Posts: 2 |
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This was working after I registered,one time I restarted PC charts are not working as expected. please guide me what to do. I am struggling alot, no DOM Values because the chartitself is not live. please help,thanks. its urgent. Also how to see time of sales. |
| [2026-07-10 17:22:05] |
| John - SC Support - Posts: 47669 |
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Everything on your account looks good, so you should be getting real-time data for the following exchanges that you have active with our Denali Exchange Data Feed: - CME with Market Depth for Non-Professional Trading Accounts - NASDAQ TotalView What is one symbol for which you are having an issue? We need the symbol exactly as you have it entered for the chart in "Chart >> Chart Settings >> Symbol >> Symbol". Also, what is "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" set to. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-11 02:02:37] |
| User427503 - Posts: 2 |
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Please review the attached images and let me know whether any of my current settings need to be corrected. After further review, it appears that the symbol may be causing the issue. Could you please explain how to locate and select the correct ES and NQ symbols, including the exact menu path in Sierra Chart? When I change the symbol to MES, it works correctly, but I am unable to find the appropriate ES or NQ symbol. I also have a question regarding Time and Sales data. Is it possible to retrieve and view Time and Sales data from the past 24 hours, or is only approximately one hour of historical data available? Thank you in advance for your help. |
s1.png| [2026-07-13 13:42:54] |
| Sierra_Chart Engineering - Posts: 24675 |
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You are not using the correct symbols for "SC Data". Translate them with this command: Edit Menu: Edit >> Translate Symbols To Current Service (Edit >> Translate Symbols To Current Service ) For the question about Time and Sales data, refer to: Time and Sales Window: Viewing Time and Sales on a Spreadsheet Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-07-13 13:47:21
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