Support Board
Date/Time: Thu, 20 Aug 2026 17:08:29 +0000
Rithmic Direct DTC - Historical data service client indicated downloads are not enabled
View Count: 332
| [2026-07-06 02:39:16] |
| User912344 - Posts: 1 |
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Hello, I am using Sierra Chart's latest version with Apex Trader Funding and Rithmic Direct - DTC. * Connection to Rithmic is successful. * RTrader Pro receives live market data. * New charts (e.g. CLQ6.NYMEX and MES) open blank. * The Message Log reports: Historical data service client indicated that downloads are not enabled. I have already updated Sierra Chart to the latest version, enabled Sierra Chart Data Feeds, and verified the Rithmic connection. Could you please help identify the cause? |
| [2026-07-06 15:33:59] |
| John - SC Support - Posts: 47571 |
|
You state that new charts open blank, but if you wait a minute, does the real-time data start filling in and showing new bars? Check your entries on the "Global Settings >> Data/Trade Service Settings >> Main Settings" and make sure you have your Username/Password entered for all three of the items on that tab for the Trading, Data, and Historical Data. If everything is setup properly, then one last thing we can tell you is to ensure that you are not connected to that same account through another method. You can only have the one connection from Sierra Chart for that account. So if you are connected to that account in R-Trader, then this will cause the Sierra Chart to not connect. Apart from the above, you would have to work with Apex and Rithmic to figure out what is occurring. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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