Support Board
Date/Time: Thu, 20 Aug 2026 18:18:17 +0000
Post From: Rithmic Direct DTC - Historical data service client indicated downloads are not enabled
| [2026-07-06 15:33:59] |
| John - SC Support - Posts: 47574 |
|
You state that new charts open blank, but if you wait a minute, does the real-time data start filling in and showing new bars? Check your entries on the "Global Settings >> Data/Trade Service Settings >> Main Settings" and make sure you have your Username/Password entered for all three of the items on that tab for the Trading, Data, and Historical Data. If everything is setup properly, then one last thing we can tell you is to ensure that you are not connected to that same account through another method. You can only have the one connection from Sierra Chart for that account. So if you are connected to that account in R-Trader, then this will cause the Sierra Chart to not connect. Apart from the above, you would have to work with Apex and Rithmic to figure out what is occurring. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |