Support Board
Date/Time: Wed, 19 Aug 2026 01:19:20 +0000
technical issue
View Count: 168
| [2026-07-04 08:22:25] |
| User231740 - Posts: 5 |
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Hi dear, I am a new user with package 3 service. When I have a chart displayed in the window, my mouse can't pick one of the many K lines when the mouse stays at certain position. Normally, it should show info like rise/drop percentage, OHLC, etc. But nothing comes out. And When i open Times and Sales Window of the chart, it is empty. Can you pls help me with above 2 questions? Thanks. |
| [2026-07-04 16:28:14] |
| Sierra_Chart Engineering - Posts: 24597 |
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Go over the information here about the Chart Values tool on how to use it: Chart Drawing Tools: Chart Values/Crosshair The Time and Sales window will be empty until the market reopens. What symbol are you looking at? You can look at a crypto currency symbol and see the market updates now (BTCUSDT_PERP_BINANCE). Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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