Support Board
Date/Time: Sun, 02 Aug 2026 02:46:05 +0000
"CBOE Global Indexes Additional" symbols no data
View Count: 203
| [2026-06-14 03:25:39] |
| User457363 - Posts: 10 |
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After activating "CBOE Global Indexes Additional" exchange, and restart sierrachart client after several minutes, still no data on VXSMH_CGI/VXN_CGI/VXTLT_CGI/VXFXI_CGI Could you please check on this? |
| [2026-06-14 21:08:59] |
| Sierra_Chart Engineering - Posts: 24358 |
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We checked the first symbol and we see data for this: https://www.sierrachart.com/image.php?Image=1781471320996.png Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-20 14:30:08] |
| User457363 - Posts: 10 |
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it worked. thank you
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