Support Board
Date/Time: Thu, 28 May 2026 17:49:15 +0000
Disconnect from remote side
View Count: 17
| [2026-05-28 15:48:38] |
| User98657 - Posts: 417 |
|
Today, 5/28/26, at approximately 10:13:41 there was a rush of data on a piece of Iran news. It wasn't an enormous rush, but it was a flush of data. One of my charts froze. I don't normally have this issue. Also, my other charts seemed fine. I'm not running a lot of load-consuming studies, and my machine is more than adequate. The market I was watching was the NQ, and it is set to trade the MNQ. I have two separate instances of SC running. One of those utilizes a sub instance. That instance kept running fine. My other instance, the instance that froze, only has two charts. So I pulled the message log up and scrolled back to that time frame and what I see is that at 10:13:41.550 is "Socket gracefully closed by remote side". There's a string of these "close" messages during the timeframe my chart was locked, along with "Denali Data Feed | Disconnected from Server". Can you tell me why this might have happened? |
| [2026-05-28 16:38:38] |
| John - SC Support - Posts: 46331 |
|
We would really need to see your entire Message Log so we can see what it states. Please get us the log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-28 17:27:53] |
| User98657 - Posts: 417 |
|
John, I've sent the log via the "Send For Analysis" |
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