Support Board
Date/Time: Thu, 28 May 2026 20:17:33 +0000
Post From: Disconnect from remote side
| [2026-05-28 17:52:42] |
| John - SC Support - Posts: 46344 |
|
The first items of note in your log are issues with the "Domain Name Resolution" (DNS), as your computer could not find the correct servers. This is shown in lines like the following: 2026-05-27 03:56:45.642 | Error getting address info for futurestrading16.sierracharts.com. Windows error code 11001: No such host is known.
Refer to the following regarding this: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#DomainNameServiceIssues The next item we see related to the time of 10:13:41 is the following: 2026-05-28 10:13:41.761 | Denali Data Feed | Disconnected from the server.
So there was a disconnection at that time, but there is no specific reason given. The system then reconnected 3 seconds later and everything is fine. Most likely this was caused by a general Internet "Hiccough", where you lost connection to our server, and then when it reconnected everything was fine. But we really do not know for sure what occurred. We do not see any issues with our servers at that time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |