Support Board
Date/Time: Fri, 03 Jul 2026 00:17:06 +0000
Data Charts are not being updated
View Count: 92
| [2026-05-18 08:30:46] |
| MGuest - Posts: 3 |
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Hi The data for my chartbooks is not being updated. The last data comes from end of Friday. I see no data for any charts for today (Monday). Please help. Thanks, Mervyn |
| [2026-05-18 13:34:55] |
| MGuest - Posts: 3 |
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I have checked that the Denali data has an up to date subscription.
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| [2026-05-18 15:49:10] |
| John - SC Support - Posts: 47017 |
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You should not be having an issue with data from the CME exchange of the CME Group, as you have the following exchange active: - CME with Market Deph for Non-Professionsal Trading Accounts If you are having an issue with this data, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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