Support Board
Date/Time: Fri, 03 Jul 2026 01:08:03 +0000
Post From: Data Charts are not being updated
| [2026-05-18 15:49:10] |
| John - SC Support - Posts: 47017 |
|
You should not be having an issue with data from the CME exchange of the CME Group, as you have the following exchange active: - CME with Market Deph for Non-Professionsal Trading Accounts If you are having an issue with this data, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |