Support Board
Date/Time: Mon, 11 May 2026 13:22:00 +0000
Maybe I can close it tomorrow?
View Count: 31
| [2026-05-11 05:15:40] |
| User359632 - Posts: 8 |
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I a trying to upload a video of how I can't connect, but the video is too large. Still in a trade where connection was lost and can't be regained.
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| [2026-05-11 05:22:07] |
| Sierra_Chart Engineering - Posts: 23735 |
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We see you are using Rithmic. We do not need to see a video. Just simply provide us the Message Log. Instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sometime before the problem occurs, if this is a repetitive problem, clear the log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-05-11 05:22:47
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