Support Board
Date/Time: Thu, 07 May 2026 09:58:38 +0000
Daily bars missing and can't seem to fill them
View Count: 12
| [2026-05-07 06:48:09] |
| User703255 - Posts: 1 |
|
Hi there, I have recently subscribed to a new product. All the daily data loaded fine the first time I requested the data on the weekend. However, none of the daily bars seem to be visible or saved for each day subsequent to the initial loading from the weekend. I tried a few things suggested from the support board such as deleting daily data and re-downloading, or reloading and recalculating. These made no difference. I'm running your latest current version just updated moments ago. Please see attached the screenshot of the dly data file. |
 days_gone.png / V - Attached On 2026-05-07 06:47:45 UTC - Size: 40.02 KB - 3 views |
| [2026-05-07 07:52:31] |
| Sierra_Chart Engineering - Posts: 23687 |
|
Historical daily data for that particular symbol comes from CQG. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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