Support Board
Date/Time: Sun, 21 Jun 2026 17:39:22 +0000
Daily bars missing and can't seem to fill them
View Count: 169
| [2026-05-07 06:48:09] |
| User703255 - Posts: 3 |
|
Hi there, I have recently subscribed to a new product. All the daily data loaded fine the first time I requested the data on the weekend. However, none of the daily bars seem to be visible or saved for each day subsequent to the initial loading from the weekend. I tried a few things suggested from the support board such as deleting daily data and re-downloading, or reloading and recalculating. These made no difference. I'm running your latest current version just updated moments ago. Please see attached the screenshot of the dly data file. |
 days_gone.png / V - Attached On 2026-05-07 06:47:45 UTC - Size: 40.02 KB - 25 views |
| [2026-05-07 07:52:31] |
| Sierra_Chart Engineering - Posts: 24078 |
|
Historical daily data for that particular symbol comes from CQG. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-07 23:26:21] |
| User703255 - Posts: 3 |
|
2026-05-08 07:23:29.923 | Software version: 2899 64-bit 2026-05-08 07:23:29.923 | Primary Thread ID: 9448 2026-05-08 07:23:29.923 | Usage end date: 2026-10-15 2026-05-08 07:23:29.923 | Enabled for: Advanced Features 2. 2026-05-08 07:23:29.923 | Enabled for: Sierra Chart Historical Data Service. 2026-05-08 07:23:29.923 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-05-08 07:23:29.923 | Enabled for: Delayed Denali Exchange Data Feed. 2026-05-08 07:23:29.923 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-05-08 07:23:29.923 | Current selected Data/Trading service: CQG WebAPI 2026-05-08 07:23:29.923 | Custom symbol settings values: enabled 2026-05-08 07:23:29.923 | Chart Update Interval: 800 2026-05-08 07:23:29.923 | Intraday Data Storage Time Unit: 0 2026-05-08 07:23:29.923 | Time Zone: +08:00:00 (HKT+08) 2026-05-08 07:23:29.923 | 2026-05-07 23:23:29 Local computer time in UTC 2026-05-08 07:23:29.923 | 2026-05-08 07:23:29 Local computer time in SC Time Zone 2026-05-08 07:23:29.923 | 2026-05-07 23:19:59 Server time in UTC 2026-05-08 07:23:29.923 | Local computer UTC time and Server UTC time difference: 0 seconds. 2026-05-08 07:23:29.923 | Program path: D:\Program Files\SierraChartCQG\ 2026-05-08 07:23:29.923 | Data Files path: D:\Program Files\SierraChartCQG\Data\ 2026-05-08 07:23:29.923 | OS Version Number: 10.0 2026-05-08 07:23:29.923 | Locale Setting: C 2026-05-08 07:23:29.923 | Crash reporter started: true 2026-05-08 07:23:29.923 | 2026-05-08 07:23:40.291 | CQG WebAPI | Using primary service for historical data for F.US.MJNKH24 2026-05-08 07:23:40.291 | Added historical Daily data request for F.US.MJNKH24 to the queue. 2026-05-08 07:23:40.291 | Triggering next historical data download in queue. 2026-05-08 07:23:40.291 | CQG WebAPI | Using primary service for historical data for F.US.MJNKM24 2026-05-08 07:23:40.291 | Added historical Daily data request for F.US.MJNKM24 to the queue. 2026-05-08 07:23:40.291 | CQG WebAPI | Using primary service for historical data for F.US.MJNKU24 2026-05-08 07:23:40.291 | Added historical Daily data request for F.US.MJNKU24 to the queue. 2026-05-08 07:23:40.291 | CQG WebAPI | Using primary service for historical data for F.US.MJNKZ24 2026-05-08 07:23:40.291 | Added historical Daily data request for F.US.MJNKZ24 to the queue. 2026-05-08 07:23:40.291 | CQG WebAPI | Using primary service for historical data for F.US.MJNKH25 2026-05-08 07:23:40.291 | Added historical Daily data request for F.US.MJNKH25 to the queue. 2026-05-08 07:23:40.291 | CQG WebAPI | Using primary service for historical data for F.US.MJNKM25 2026-05-08 07:23:40.291 | Added historical Daily data request for F.US.MJNKM25 to the queue. 2026-05-08 07:23:40.291 | CQG WebAPI | Using primary service for historical data for F.US.MJNKU25 2026-05-08 07:23:40.291 | Added historical Daily data request for F.US.MJNKU25 to the queue. 2026-05-08 07:23:40.291 | CQG WebAPI | Using primary service for historical data for F.US.MJNKZ25 2026-05-08 07:23:40.291 | Added historical Daily data request for F.US.MJNKZ25 to the queue. 2026-05-08 07:23:40.291 | CQG WebAPI | Using primary service for historical data for F.US.MJNKH26 2026-05-08 07:23:40.291 | Added historical Daily data request for F.US.MJNKH26 to the queue. 2026-05-08 07:23:40.291 | CQG WebAPI | Using primary service for historical data for F.US.MJNKM26 2026-05-08 07:23:40.291 | Added historical Daily data request for F.US.MJNKM26 to the queue. 2026-05-08 07:23:40.291 | HD Request # 22 | Downloading Historical Daily chart data for F.US.MJNKH24. Starting date: 1984-04-10. Service: cqg 2026-05-08 07:23:40.291 | HD Request # 22 | Downloading historical Daily data from starting at 1984-04-09. ContractID: 8 2026-05-08 07:23:41.046 | HD Request # 22 | Receiving historical Daily data for F.US.MJNKH24 starting at 2023-05-09. 2026-05-08 07:23:41.046 | HD Request # 22 | Writing historical Daily data to the file F.US.MJNKH24.dly. 2026-05-08 07:23:41.048 | HD Request # 22 | Received 733 Daily data records from 2023-05-09 00:00:00 to 2026-05-08 00:00:00 (3.0 years) and wrote 733 records for F.US.MJNKH24 2026-05-08 07:23:41.049 | HD Request # 22 | Completion time: 1s. 2026-05-08 07:23:41.049 | HD Request # 22 | Daily data download complete for F.US.MJNKH24. Unique request ID: 22 2026-05-08 07:23:41.049 | Removing historical data download ID 22. 2026-05-08 07:23:41.049 | 2026-05-08 07:23:41.049 | Triggering next historical data download in queue. 2026-05-08 07:23:41.049 | HD Request # 23 | Downloading Historical Daily chart data for F.US.MJNKM24. Starting date: 1984-07-10. Service: cqg 2026-05-08 07:23:41.049 | HD Request # 23 | Downloading historical Daily data from starting at 1984-07-09. ContractID: 9 2026-05-08 07:23:41.492 | HD Request # 23 | Receiving historical Daily data for F.US.MJNKM24 starting at 2023-05-09. 2026-05-08 07:23:41.493 | HD Request # 23 | Writing historical Daily data to the file F.US.MJNKM24.dly. 2026-05-08 07:23:41.495 | HD Request # 23 | Received 733 Daily data records from 2023-05-09 00:00:00 to 2026-05-08 00:00:00 (3.0 years) and wrote 733 records for F.US.MJNKM24 2026-05-08 07:23:41.495 | HD Request # 23 | Completion time: 0s. 2026-05-08 07:23:41.495 | HD Request # 23 | Daily data download complete for F.US.MJNKM24. Unique request ID: 23 2026-05-08 07:23:41.495 | Removing historical data download ID 23. 2026-05-08 07:23:41.495 | 2026-05-08 07:23:41.495 | Triggering next historical data download in queue. 2026-05-08 07:23:41.495 | HD Request # 24 | Downloading Historical Daily chart data for F.US.MJNKU24. Starting date: 1984-10-10. Service: cqg 2026-05-08 07:23:41.495 | HD Request # 24 | Downloading historical Daily data from starting at 1984-10-09. ContractID: 10 2026-05-08 07:23:42.073 | HD Request # 24 | Receiving historical Daily data for F.US.MJNKU24 starting at 2023-05-09. 2026-05-08 07:23:42.073 | HD Request # 24 | Writing historical Daily data to the file F.US.MJNKU24.dly. 2026-05-08 07:23:42.075 | HD Request # 24 | Received 733 Daily data records from 2023-05-09 00:00:00 to 2026-05-08 00:00:00 (3.0 years) and wrote 733 records for F.US.MJNKU24 2026-05-08 07:23:42.075 | HD Request # 24 | Completion time: 1s. 2026-05-08 07:23:42.075 | HD Request # 24 | Daily data download complete for F.US.MJNKU24. Unique request ID: 24 2026-05-08 07:23:42.075 | Removing historical data download ID 24. 2026-05-08 07:23:42.075 | 2026-05-08 07:23:42.075 | Triggering next historical data download in queue. 2026-05-08 07:23:42.075 | HD Request # 25 | Downloading Historical Daily chart data for F.US.MJNKZ24. Starting date: 1985-01-10. Service: cqg 2026-05-08 07:23:42.075 | HD Request # 25 | Downloading historical Daily data from starting at 1985-01-09. ContractID: 11 2026-05-08 07:23:42.514 | HD Request # 25 | Receiving historical Daily data for F.US.MJNKZ24 starting at 2023-05-09. 2026-05-08 07:23:42.514 | HD Request # 25 | Writing historical Daily data to the file F.US.MJNKZ24.dly. 2026-05-08 07:23:42.516 | HD Request # 25 | Received 733 Daily data records from 2023-05-09 00:00:00 to 2026-05-08 00:00:00 (3.0 years) and wrote 733 records for F.US.MJNKZ24 2026-05-08 07:23:42.516 | HD Request # 25 | Completion time: 0s. 2026-05-08 07:23:42.516 | HD Request # 25 | Daily data download complete for F.US.MJNKZ24. Unique request ID: 25 2026-05-08 07:23:42.516 | Removing historical data download ID 25. 2026-05-08 07:23:42.516 | 2026-05-08 07:23:42.516 | Triggering next historical data download in queue. 2026-05-08 07:23:42.516 | HD Request # 26 | Downloading Historical Daily chart data for F.US.MJNKH25. Starting date: 1985-04-10. Service: cqg 2026-05-08 07:23:42.516 | HD Request # 26 | Downloading historical Daily data from starting at 1985-04-09. ContractID: 12 2026-05-08 07:23:42.946 | HD Request # 26 | Receiving historical Daily data for F.US.MJNKH25 starting at 2023-05-09. 2026-05-08 07:23:42.946 | HD Request # 26 | Writing historical Daily data to the file F.US.MJNKH25.dly. 2026-05-08 07:23:42.948 | HD Request # 26 | Received 733 Daily data records from 2023-05-09 00:00:00 to 2026-05-08 00:00:00 (3.0 years) and wrote 733 records for F.US.MJNKH25 2026-05-08 07:23:42.949 | HD Request # 26 | Completion time: 0s. 2026-05-08 07:23:42.949 | HD Request # 26 | Daily data download complete for F.US.MJNKH25. Unique request ID: 26 2026-05-08 07:23:42.949 | Removing historical data download ID 26. 2026-05-08 07:23:42.949 | 2026-05-08 07:23:42.949 | Triggering next historical data download in queue. 2026-05-08 07:23:42.949 | HD Request # 27 | Downloading Historical Daily chart data for F.US.MJNKM25. Starting date: 1985-07-10. Service: cqg 2026-05-08 07:23:42.949 | HD Request # 27 | Downloading historical Daily data from starting at 1985-07-09. ContractID: 13 2026-05-08 07:23:43.392 | HD Request # 27 | Receiving historical Daily data for F.US.MJNKM25 starting at 2023-05-09. 2026-05-08 07:23:43.392 | HD Request # 27 | Writing historical Daily data to the file F.US.MJNKM25.dly. 2026-05-08 07:23:43.394 | HD Request # 27 | Received 733 Daily data records from 2023-05-09 00:00:00 to 2026-05-08 00:00:00 (3.0 years) and wrote 733 records for F.US.MJNKM25 2026-05-08 07:23:43.394 | HD Request # 27 | Completion time: 1s. 2026-05-08 07:23:43.394 | HD Request # 27 | Daily data download complete for F.US.MJNKM25. Unique request ID: 27 2026-05-08 07:23:43.394 | Removing historical data download ID 27. 2026-05-08 07:23:43.394 | 2026-05-08 07:23:43.394 | Triggering next historical data download in queue. 2026-05-08 07:23:43.394 | HD Request # 28 | Downloading Historical Daily chart data for F.US.MJNKU25. Starting date: 1985-10-10. Service: cqg 2026-05-08 07:23:43.394 | HD Request # 28 | Downloading historical Daily data from starting at 1985-10-09. ContractID: 14 2026-05-08 07:23:43.819 | HD Request # 28 | Receiving historical Daily data for F.US.MJNKU25 starting at 2023-05-09. 2026-05-08 07:23:43.820 | HD Request # 28 | Writing historical Daily data to the file F.US.MJNKU25.dly. 2026-05-08 07:23:43.822 | HD Request # 28 | Received 733 Daily data records from 2023-05-09 00:00:00 to 2026-05-08 00:00:00 (3.0 years) and wrote 733 records for F.US.MJNKU25 2026-05-08 07:23:43.822 | HD Request # 28 | Completion time: 0s. 2026-05-08 07:23:43.822 | HD Request # 28 | Daily data download complete for F.US.MJNKU25. Unique request ID: 28 2026-05-08 07:23:43.822 | Removing historical data download ID 28. 2026-05-08 07:23:43.822 | 2026-05-08 07:23:43.822 | Triggering next historical data download in queue. 2026-05-08 07:23:43.822 | HD Request # 29 | Downloading Historical Daily chart data for F.US.MJNKZ25. Starting date: 1986-01-10. Service: cqg 2026-05-08 07:23:43.822 | HD Request # 29 | Downloading historical Daily data from starting at 1986-01-09. ContractID: 15 2026-05-08 07:23:44.243 | HD Request # 29 | Receiving historical Daily data for F.US.MJNKZ25 starting at 2023-05-09. 2026-05-08 07:23:44.243 | HD Request # 29 | Writing historical Daily data to the file F.US.MJNKZ25.dly. 2026-05-08 07:23:44.245 | HD Request # 29 | Received 733 Daily data records from 2023-05-09 00:00:00 to 2026-05-08 00:00:00 (3.0 years) and wrote 733 records for F.US.MJNKZ25 2026-05-08 07:23:44.245 | HD Request # 29 | Completion time: 1s. 2026-05-08 07:23:44.245 | HD Request # 29 | Daily data download complete for F.US.MJNKZ25. Unique request ID: 29 2026-05-08 07:23:44.245 | Removing historical data download ID 29. 2026-05-08 07:23:44.245 | 2026-05-08 07:23:44.245 | Triggering next historical data download in queue. 2026-05-08 07:23:44.245 | HD Request # 30 | Downloading Historical Daily chart data for F.US.MJNKH26. Starting date: 1986-04-10. Service: cqg 2026-05-08 07:23:44.245 | HD Request # 30 | Downloading historical Daily data from starting at 1986-04-09. ContractID: 16 2026-05-08 07:23:44.638 | HD Request # 30 | Receiving historical Daily data for F.US.MJNKH26 starting at 2023-05-09. 2026-05-08 07:23:44.638 | HD Request # 30 | Writing historical Daily data to the file F.US.MJNKH26.dly. 2026-05-08 07:23:44.640 | HD Request # 30 | Received 733 Daily data records from 2023-05-09 00:00:00 to 2026-05-08 00:00:00 (3.0 years) and wrote 733 records for F.US.MJNKH26 2026-05-08 07:23:44.640 | HD Request # 30 | Completion time: 0s. 2026-05-08 07:23:44.640 | HD Request # 30 | Daily data download complete for F.US.MJNKH26. Unique request ID: 30 2026-05-08 07:23:44.640 | Removing historical data download ID 30. 2026-05-08 07:23:44.640 | 2026-05-08 07:23:44.640 | Triggering next historical data download in queue. 2026-05-08 07:23:44.640 | HD Request # 31 | Downloading Historical Daily chart data for F.US.MJNKM26. Starting date: 1986-05-17. Service: cqg 2026-05-08 07:23:44.640 | HD Request # 31 | Downloading historical Daily data from starting at 1986-05-16. ContractID: 7 2026-05-08 07:23:45.064 | HD Request # 31 | Receiving historical Daily data for F.US.MJNKM26 starting at 2023-05-09. 2026-05-08 07:23:45.064 | HD Request # 31 | Writing historical Daily data to the file F.US.MJNKM26.dly. 2026-05-08 07:23:45.066 | HD Request # 31 | Received 733 Daily data records from 2023-05-09 00:00:00 to 2026-05-08 00:00:00 (3.0 years) and wrote 733 records for F.US.MJNKM26 2026-05-08 07:23:45.066 | HD Request # 31 | Completion time: 1s. 2026-05-08 07:23:45.066 | HD Request # 31 | Daily data download complete for F.US.MJNKM26. Unique request ID: 31 2026-05-08 07:23:45.066 | Removing historical data download ID 31. 2026-05-08 07:23:45.066 | 2026-05-08 07:23:45.066 | No download requests in the queue to start downloads for. 2026-05-08 07:23:45.685 | F.US.MJNKM26 [C] Daily #3 | Download is complete for all contract months in chart. Proceeding with data load. 2026-05-08 07:23:45.694 | F.US.MJNKM26 [C] Daily #3 | Reloading chart. 2026-05-08 07:23:45.770 | F.US.MJNKM26 [C] Daily #3 | Chart data loading complete. 2026-05-08 07:23:46.503 | F.US.MJNKM26 [C] Daily #3 | Reloading chart. 2026-05-08 07:23:46.834 | F.US.MJNKM26 [C] Daily #3 | Chart data loading complete. |
Attachment Deleted. days_gone_2.png / V - Attached On 2026-05-07 23:26:11 UTC - Size: 39.26 KB - 24 views |
| [2026-05-08 01:56:48] |
| Sierra_Chart Engineering - Posts: 24078 |
|
This is very strange. We are not sure about this. We need to ask CQG about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-08 01:58:05] |
| User703255 - Posts: 3 |
|
I'll lodge a ticket with them. Thank you for looking into it.
|
| [2026-05-08 02:01:54] |
| Sierra_Chart Engineering - Posts: 24078 |
|
CQG has been contacted about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-08 03:11:24] |
| Sierra_Chart Engineering - Posts: 24078 |
|
CQG has let us know they are working on the issue. They have recognized the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-11 05:43:21] |
| Sierra_Chart Engineering - Posts: 24078 |
|
This is from CQG about this: After check with our DQ team, following for your reference:
May 4,5,6 holiday trading all counts as part of the May 7 trade date. This matches JPX report values. And JPX has an explanation here, https://www.jpx.co.jp/english/derivatives/rules/holidaytrading/index.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-05-11 05:44:21
|
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