Support Board
Date/Time: Thu, 16 Apr 2026 17:43:56 +0000
Delayed Data
View Count: 24
| [2026-04-16 14:57:04] |
| TomC - Posts: 5 |
|
Hello, I have service package 11 + Denali CME data, connected to a IBKR account. I have been using this setup without issue for the past ~1 month. My data is now 10 minutes delayed. I have followed the steps to reconnect my account as instructed, but have not had any success with getting real time data back. I have double checked that my IBKR settings are good. Nothing has changed, and I am still getting market depth data, its just delayed too. Thank you |
| [2026-04-16 15:08:54] |
| John - SC Support - Posts: 45660 |
|
Your "Verified Until" date is showing as "April 15, 2026". This is how we keep track of when you have connected to your live, funded, futures trading account to verify your non-professional standing for the CME Group. You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges You state that you are connecting to your Interactive Brokers account, but this is not working for some reason. Keep in mind, you need to connect to your live Interactive Brokers account. If you are connecting to the paper trading (simulation) option from Interactive Brokers, then this will not update that date. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-16 15:17:24] |
| TomC - Posts: 5 |
|
Ah, I was connecting to my paper trade account. Connected to my live account, and that seemed to fix it Thank you! |
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