Support Board
Date/Time: Sun, 05 Apr 2026 22:12:53 +0000
MNQM26-CME CHART NOT WORKING
View Count: 17
| [2026-04-05 19:08:30] |
| User147791 - Posts: 1 |
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Hello, I need help with Sierra Chart data access for MNQ. My setup: - Service Package 3 (Base Standard, 26 USD/month) - Current Selected Service: SC Data - I am trying to open MNQM26-CME intraday charts - MESM26-CME works, but MNQM26-CME does not What happens: - A clean intraday chart for MNQM26-CME opens completely blank - Quote Board gives: “SymbolData is null until Symbol is known to datafeed” - The .scid file stays at 56 bytes - In Message Log I get: “Symbol not allowed: MNQM26-CME” What I already tried: - Updated Symbol Settings from server - Translated symbols to current service - Reconnected data feed - Opened a clean chart from Find Symbol - Tried Continuous Contract = None and also continuous mode - Deleted all data and downloaded again - Set session times to full day - Increased historical intraday days to download Result: - MES loads data correctly - MNQM26-CME remains blank and appears not to be allowed Could you please tell me why MNQM26-CME is not allowed on my current setup, and what exact setting or entitlement I need to enable MNQ data? Thank you. |
 CHATLOG.jpg / V - Attached On 2026-04-05 19:06:07 UTC - Size: 296.36 KB - 4 views |
| [2026-04-05 19:51:52] |
| Sierra_Chart Engineering - Posts: 23436 |
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During a trial this symbol is not supported. You need a paid Sierra Chart service package. Refer to: Sierra Chart Trial Account: Introduction Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-04-05 19:52:19
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