Support Board
Date/Time: Sun, 29 Mar 2026 23:13:24 +0000
I connect the account and server correctly but my is not showing on trade account monitor
View Count: 13
| [2026-03-29 21:02:39] |
| User561643 - Posts: 1 |
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2026-03-29 20:56:09.901 | Trade activity files set size: 1 2026-03-29 20:56:09.911 | Rithmic Direct - DTC | Processed connection points. Count: 474 2026-03-29 20:56:09.960 | Reading Internal Order ID file. 2026-03-29 20:56:09.961 | Reading Trade Orders file. 2026-03-29 20:56:09.961 | Reading Trade Positions file. 2026-03-29 20:56:09.962 | Reading Trade Account Data files. 2026-03-29 20:56:09.963 | Software version: 2891 64-bit 2026-03-29 20:56:09.963 | Primary Thread ID: 10296 2026-03-29 20:56:09.963 | Usage end date: 2026-04-18 2026-03-29 20:56:09.963 | Enabled for: Advanced Features 2. 2026-03-29 20:56:09.963 | Enabled for: Sierra Chart Historical Data Service. 2026-03-29 20:56:09.963 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-03-29 20:56:09.963 | Enabled for: Delayed Denali Exchange Data Feed. 2026-03-29 20:56:09.963 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-03-29 20:56:09.963 | Current selected Data/Trading service: Rithmic Direct - DTC 2026-03-29 20:56:09.963 | Custom symbol settings values: enabled 2026-03-29 20:56:09.963 | Chart Update Interval: 400 2026-03-29 20:56:09.963 | Intraday Data Storage Time Unit: 0 2026-03-29 20:56:09.963 | Time Zone: +00:00:00 (UTC+00) 2026-03-29 20:56:09.963 | 2026-03-29 20:56:09 Local computer time in UTC 2026-03-29 20:56:09.963 | 2026-03-29 20:56:09 Local computer time in SC Time Zone 2026-03-29 20:56:09.963 | 2026-03-29 20:56:04 Server time in UTC 2026-03-29 20:56:09.963 | Local computer UTC time and Server UTC time difference: 5 seconds. 2026-03-29 20:56:09.963 | Notice: Your computer's clock is off by 5 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2026-03-29 20:56:09.963 | Program path: C:\SierraChart\ 2026-03-29 20:56:09.964 | Data Files path: C:\SierraChart\Data\ 2026-03-29 20:56:09.964 | OS Version Number: 10.0 2026-03-29 20:56:09.964 | Locale Setting: C 2026-03-29 20:56:09.964 | Crash reporter started: true 2026-03-29 20:56:09.964 | 2026-03-29 20:56:09.992 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2026-03-29 20:56:09.994 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-03-29 20:56:10.107 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2026-03-29 20:56:10.107 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2026-03-29 20:56:10.107 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2026-03-29 20:56:10.151 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-03-29 20:56:10.151 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-03-29 20:56:10.551 | Received 5 login tokens. 2026-03-29 20:56:10.991 | Symbol settings MD5 received. Request ID: 1. 2026-03-29 20:56:10.991 | Symbol settings are up-to-date for rithmic_v2.trading. 2026-03-29 20:56:11.638 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 110576 2026-03-29 20:56:11.640 | Rithmic Direct - DTC | Processed connection points. Count: 474 2026-03-29 20:56:11.897 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2026-03-29 20:56:11.897 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2026-03-29 20:56:12.074 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2026-03-29 20:56:12.074 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2026-03-29 20:56:12.505 | Requested user files to download. 2026-03-29 20:56:14.516 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2026-03-29 20:56:17.741 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2026-03-29 20:56:17.785 | MNQM6.CME 1 Min #1 | Reloading chart. 2026-03-29 20:56:17.799 | MNQM6.CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MNQM6.CME.scid 2026-03-29 20:56:17.804 | MNQM6.CME 1 Min #1 | Chart data loading complete. 2026-03-29 20:56:18.202 | Using symbol data fast lookup vector 2026-03-29 20:56:18.202 | Symbol not allowed: MNQM6.CME * |
| [2026-03-29 22:03:55] |
| Sierra_Chart Engineering - Posts: 23375 |
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You are not able to connect to Rithmic from a Sierra Chart trial account. You can use the Trading Evaluator-Delayed service: Simulated Futures Trading Service Or just use the Delayed Exchange Data Feed: Delayed Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-29 22:38:29
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