Support Board
Date/Time: Wed, 13 May 2026 00:21:08 +0000
Trying to Connect to Lucid Trading but the connection is not going through
View Count: 256
| [2026-03-23 03:04:45] |
| pennydoll9 - Posts: 23 |
|
Trying to Connect to Lucid Trading but the connection is not going through, I see the message "Downloading Continuous Contract Data" Current Selected Service: Rithmic DTC Server: Lucid Chicago Non Aggregated Trading Username: Lucid username/password Market Data Username: Lucid username/password Historical Username: Lucid username/password |
| [2026-03-23 17:15:15] |
| John - SC Support - Posts: 46104 |
|
If you are seeing "Downloading Continuous Contract Data", then most likely the system is actually trying to download the data. Depending on how much data you are requesting, this can take a long time (we have seen hours to get many years worth of data). If you are getting some kind of error message (such as "Permission Denied") then we need to know what exactly you are seeing in this regard. Also, we want to point out that you are setup to get data from our Denali Exchange Data Feed for the CME exchange (not the Full CME Group). So if you are requesting data for a symbol traded on a different exchange, then that data would be coming from Rithmic. And since Rithmic does not have any data for previous contracts, you can not use a Continuous Contract with their data. In this case, you would either need to set the Continuous Contract option to "None", or activate the exchange for which you want that data from our Denali Exchange Data Feed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-23 17:36:24] |
| pennydoll9 - Posts: 23 |
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I am only trading CME Futures Contract. MES, MNQ, MGC etc. This is the error I am seeing in the logs, I don't see any price movements in the chart even though the status bar is green but no price movement 2026-03-23 17:30:02.263 | HD Request # 53 | Error downloading historical Intraday data for ESM6.CME. The network socket has been closed. Retrying download. 2026-03-23 17:30:02.263 | Added historical Intraday data request for ESM6.CME to the queue. 2026-03-23 17:30:02.263 | Triggering next historical data download in queue. 2026-03-23 17:30:02.263 | Historical data download thread signaled to stop. 2026-03-23 17:30:02.263 | HD Request # 53 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for ESM6.CME 2026-03-23 17:30:02.263 | HD Request # 53 | Completion time: 22s. 2026-03-23 17:35:57.419 | Error getting address info for ds7-2.sierracharts.com. Windows error code 11001: No such host is known. * 2026-03-23 17:35:57.419 | DTC Client socket (2) | CloseSocket call. 2026-03-23 17:35:57.420 | Denali Data Feed | Failed connections: 109 2026-03-23 17:35:57.420 | DTC Client socket (0) | CloseSocket call. 2026-03-23 17:35:57.420 | Denali Data Feed | Disconnected from the server. 2026-03-23 17:35:57.420 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2026-03-23 17:36:00.424 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 |
 nopricemove.png / V - Attached On 2026-03-23 17:34:37 UTC - Size: 137.44 KB - 39 views |
| [2026-03-23 18:22:12] |
| John - SC Support - Posts: 46104 |
|
Do you have "ds7-2.sierracharts.com" entered in "Global Settings >> Sierra Chart Server Settings >> General >> CME Exchange Data Feed Server Address and Port Override"? If so, then remove that entry and then reconnect to the data feed (File >> Reconnect). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-23 18:38:22] |
| pennydoll9 - Posts: 23 |
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No, I do not have that server address. I was checking that password for Market data and historical data and they were wrong so I fixed it but I cannot connect now 2026-03-23 18:37:21.319 | Rithmic Direct - DTC | Using server connection: LucidTrading-Chicago Area-Non-Aggregated 2026-03-23 18:37:21.319 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50569 2026-03-23 18:37:21.319 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50569 2026-03-23 18:37:41.960 | HTTPS connection ID:9 to downloads.rithmic.com:443 for request ID:9 (12) | CloseSocket call. 2026-03-23 18:37:45.327 | Rithmic Direct - DTC | Timeout connecting to server. 2026-03-23 18:37:45.327 | Rithmic Direct - DTC | Failed connections: 4 2026-03-23 18:37:45.327 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-03-23 18:37:45.327 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-03-23 18:37:45.343 | DTC Client socket (1) | CloseSocket call. 2026-03-23 18:37:45.343 | Rithmic Direct - DTC | Disconnected. 2026-03-23 18:37:45.343 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. |
| [2026-03-23 20:41:29] |
| John - SC Support - Posts: 46104 |
|
From what you show of your log, you are not able to connect to that Lucid server. We recommend trying a different server and see if you are able to connect.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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