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Date/Time: Tue, 24 May 2022 06:38:04 +0000



Why is SierraChart Slightly delayed?

View Count: 1746

[2013-05-14 14:33:53]
bmoney - Posts: 32
I noticed that whenever the market makes a run and my CTS T4 prints new prices the SierraCharts prints those same prices slightly later. Is this normal?
[2013-05-14 15:49:14]
M5amhan - Posts: 468
same thing was happening to me but i use transact. had to update to pre-release and change connection type to UDP in data/trade services
[2013-05-14 16:08:11]
Sierra Chart Engineering - Posts: 102839
Please refer to help topic 4 here:
Http://www.sierrachart.com/index.php?l=doc/helpdetails4.html

It sounds as though you may want to reduce the Chart Update Interval.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-05-15 02:05:07]
bmoney - Posts: 32
I checked my Chart Update Interval and it is at 500 milliseconds. I assume this is the reason why I have the lag.
If I replay my charts will it still display this lag or does it display tick by tick?
And is there a general rule of thumb in picking the Chart update interval value or is it just experimentation?
[2013-05-15 03:22:07]
GaryD - Posts: 61
I noticed something similar today. I have a user study called "Clock", and I can set it to computer time or data time, and Sierra chart time runs about 7-8 seconds, at the closest, behind computer time. Is that just distance from data source location, or my computer speed, or internet provider service, or trade data provider delivery system, or couduit capacity, or what? What should I expect?

Thanks
Date Time Of Last Edit: 2013-05-15 03:25:58
[2013-05-15 03:24:23]
M5amhan - Posts: 468
that is the difference between the data provider time and your computer time

you can get a more accurate clock by changing the internet server by clicking your clock in the lower right > change time and date settings > internet time > change settings and update to a different one. microsoft time servers are terrible
Date Time Of Last Edit: 2013-05-15 03:24:54
[2013-05-15 03:26:32]
M5amhan - Posts: 468
and about the chart update interval, that only applies to real time streaming. not replay

it is the speed at which sierra chart updates from your data provider
[2013-05-15 20:38:41]
Sierra Chart Engineering - Posts: 102839
500 milliseconds is a good speed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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