Support Board
Date/Time: Wed, 22 Apr 2026 05:54:38 +0000
unable to connect, error message 10060
View Count: 224
| [2026-03-06 14:48:21] |
| greenugly - Posts: 23 |
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unable to connect, error message 10060 please advise, thanks |
| [2026-03-06 15:35:12] |
| John - SC Support - Posts: 45720 |
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Refer to the following: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-07 18:11:29] |
| greenugly - Posts: 23 |
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hi have tried all the steps but still unable to connect windows error code 10060 |
| [2026-03-07 20:46:04] |
| Sierra_Chart Engineering - Posts: 23588 |
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Select "File >> Disconnect" Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-07 20:46:25
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| [2026-03-09 13:20:16] |
| greenugly - Posts: 23 |
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hi have sent using the "sendForAnalysis" button. thanks
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| [2026-03-09 14:15:10] |
| Sierra_Chart Engineering - Posts: 23588 |
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2026-03-09 13:18:44.392 | Denali Data Feed | Connecting to the server ds40.sierracharts.com. Port 443
Change this setting: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) To: ds45.sierracharts.com Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-14 08:18:59] |
| Sierra_Chart Engineering - Posts: 23588 |
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The New Zealand server for CME data is now available again. It is running on a much better network now. Use this address: ds40.sierracharts.com However, considering your location we would recommend using the Tokyo Japan server (DS45). Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-14 08:19:49
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