Support Board
Date/Time: Thu, 05 Mar 2026 22:43:13 +0000
Recent Bid/Ask Volume Columns Go Blank When Tick Size Changed to 1.00
View Count: 11
| [2026-03-05 20:42:49] |
| User386278 - Posts: 1 |
|
Hello, I’m seeing inconsistent behavior with the Recent Bid Volume / Recent Ask Volume columns in the Chart/Trade DOM across two Sierra Chart installs. Setup: • Denali Exchange Data Feed • Teton CME Routing (AMP) • Symbol: NQH26 In my main Sierra install, I can do the following and everything works normally: 1. Open a DOM for NQH26 2. Chart → Chart Settings → Symbol 3. Change Tick Size from 0.25 to 1.00 The ladder aggregates to 1.00 and the Recent Bid/Ask columns still populate normally (Screenshot: https://www.sierrachart.com/image.php?Image=1772743312283.png) However, in a second Sierra install: • With Tick Size = 0.25, Recent Bid/Ask works normally (Screenshot: https://www.sierrachart.com/image.php?Image=1772743101397.png) • When I change Tick Size = 1.00, the Recent Bid/Ask columns go completely blank, even though price and market depth are updating normally. (Screenshot: https://www.sierrachart.com/image.php?Image=1772743135908.png) I verified: • Same DOM settings (timeout, clear recent bid/ask, etc.) • Same Chart settings (Market Depth Combine Increments in Ticks = 1, Apply Combine Increments in Ticks to Other Market Data Columns = Yes) • Same symbol • Same data feed and routing • Even after deleting Sierra4.config and recreating the DOM manually, the issue remains in the second install. Is there any install-level setting or data state that would cause Recent Bid/Ask to stop displaying when Tick Size is changed to 1.00 in one install but not another? Thank you. |
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