Support Board
Date/Time: Tue, 03 Mar 2026 23:45:17 +0000
Delayed Denali CME feed
View Count: 28
| [2026-03-03 17:25:08] |
| Gage - Posts: 2 |
|
I bought the CME non professional denali feed roughly a hour ago, and it still says I am on delayed data for MNQ, I have tried all of the listed work arounds but none of them have worked.
|
| [2026-03-03 21:32:26] |
| John - SC Support - Posts: 44918 |
|
The reason for this is that you activated a Non-Professional exchange, but you have not connected your Sierra Chart software to your live, funded, futures trading account recently enough. Refer to the following regarding why you need to do this: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges The reason we know this is the case is that your "Verified Until" date is showing as February 21, 2026. This date must be in the future for you to be able to get the real-time data when you have a non-professional exchange active. When you do make a good connection to your live trading account, then this date shifts to 30 days in the future. This is why you need to make a connection at least once a month. Refer to the following for how to do this: Denali Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees You can view your "Verified Until" date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-03 21:40:39] |
| Gage - Posts: 2 |
|
I have connected to my funded futures account with CQG, I just did it again and waited for 10 seconds and switched back and it still says delayed.
|
| [2026-03-03 22:41:57] |
| John - SC Support - Posts: 44918 |
|
Your "Verified Until" date is still showing as February 21, 2026. So it did not update. We do not know why, but one possibility is that you connected to a paper trading account instead of a live account. You need to connect to a live trading account. Please try again. If you still have a problem after making the connection, then get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: