Support Board
Date/Time: Wed, 04 Mar 2026 01:31:56 +0000
Post From: Delayed Denali CME feed
| [2026-03-03 21:32:26] |
| John - SC Support - Posts: 44918 |
|
The reason for this is that you activated a Non-Professional exchange, but you have not connected your Sierra Chart software to your live, funded, futures trading account recently enough. Refer to the following regarding why you need to do this: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges The reason we know this is the case is that your "Verified Until" date is showing as February 21, 2026. This date must be in the future for you to be able to get the real-time data when you have a non-professional exchange active. When you do make a good connection to your live trading account, then this date shifts to 30 days in the future. This is why you need to make a connection at least once a month. Refer to the following for how to do this: Denali Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees You can view your "Verified Until" date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |