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Rithmic order-routing

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[2026-03-03 10:34:19] #1 [Go To First Post]
User135243 - Posts: 223
Since yesterday (after the update to v2887) I've problems with the order-routing or let's say the routing works (but a notifactions pops up as soon I'm in trade) or what I've tried multi-times: I start SC and enter an order and cancel it again and try to close SC and it always say that there is a working order, though there is no, if I restart SC always a notification pop up (not sure what the reason is and what it want to say, I see accounts that are not connected, but have used in the past) no idea what's going on. I tried it multe-times and on both of my computers. As said, I use this Rithmic order routing with Denali-data.

[2026-03-03 15:33:01] #2 [Go To First Post]
John - SC Support - Posts: 45054
The system must be seeing an open position, meaning that an order fill is either not in the system, or that the timing for order fills loading in a chart is causing the fills to be offset. Please go through the items at the following link. Even though the following documentation is about Daily Profit/Loss, it applies in this case as well: Help With Daily Profit/Loss Value For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-03-03 17:18:35] #3 [Go To First Post]
User135243 - Posts: 223
Hi John, no idea what I should change to get it to run, I worked fine for over 1 year, but since this 2887 update it doesn't work any more, the trades work without problem, but no idea how I can solve the issues with this logs. As said, new day and I start SC, enter an order, cancel the order again and close SC (everything within 1 minute) and it says I've open orders. If I read the link you posted, there are 87 different settings I could change, so no idea what I can do. And just to clarify,if I open SC and close it without entering an order, it doesn't show the working order. Date Time Of Last Edit: 2026-03-03 17:43:04

[2026-03-03 23:17:31] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 23191
This is not relevant to this case: Help With Daily Profit/Loss Value We need to know the exact message you are seeing when you exit from Sierra Chart. The exact message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-03 23:17:44

[2026-03-04 09:16:25] #5 [Go To First Post]
User135243 - Posts: 223
2026-03-04 10:12:44.973 \| Rithmic Direct - DTC \| Requesting trade accounts from server. 2026-03-04 10:12:45.230 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: P1-154386. 2026-03-04 10:12:45.230 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: P1-113813. 2026-03-04 10:12:45.230 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: P1-72423. 2026-03-04 10:12:45.230 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: P1-159619. 2026-03-04 10:12:45.230 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: P1-90474. 2026-03-04 10:12:45.230 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: P1-81850. 2026-03-04 10:12:45.230 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: P1-132525. 2026-03-04 10:12:45.230 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: P1-54097. 2026-03-04 10:12:45.230 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: P1-134506. 2026-03-04 10:12:45.230 \| Rithmic Direct - DTC \| Received 9 accounts from service. 2026-03-04 10:12:45.231 \| TradeActivity files query time: 0.001329 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 8 2026-03-04 10:12:45.231 \| Rithmic Direct - DTC \| Requesting historical account balances for account P1-154386. Start date-time UTC: 2025-10-31 09:12:45 2026-03-04 10:12:45.232 \| TradeActivity files query time: 0.000981 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 7 2026-03-04 10:12:45.232 \| Rithmic Direct - DTC \| Requesting historical account balances for account P1-113813. Start date-time UTC: 2025-10-31 09:12:45 2026-03-04 10:12:45.233 \| TradeActivity files query time: 0.000793 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 6 2026-03-04 10:12:45.233 \| Rithmic Direct - DTC \| Requesting historical account balances for account P1-72423. Start date-time UTC: 2025-10-31 09:12:45 2026-03-04 10:12:45.235 \| Rithmic Direct - DTC \| Requesting Trade Positions data. 2026-03-04 10:12:45.237 \| TradeActivity files query time: 0.003377 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 5 2026-03-04 10:12:45.237 \| Rithmic Direct - DTC \| Requesting historical account balances for account P1-159619. Start date-time UTC: 2025-10-31 09:12:45 2026-03-04 10:12:45.238 \| TradeActivity files query time: 0.001095 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 4 2026-03-04 10:12:45.238 \| Rithmic Direct - DTC \| Requesting historical account balances for account P1-90474. Start date-time UTC: 2025-10-31 09:12:45 2026-03-04 10:12:45.239 \| TradeActivity files query time: 0.000853 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 3 2026-03-04 10:12:45.239 \| Rithmic Direct - DTC \| Requesting historical account balances for account P1-81850. Start date-time UTC: 2025-10-31 09:12:45 2026-03-04 10:12:45.239 \| TradeActivity files query time: 0.000749 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 2 2026-03-04 10:12:45.239 \| Rithmic Direct - DTC \| Requesting historical account balances for account P1-132525. Start date-time UTC: 2025-10-31 09:12:45 2026-03-04 10:12:45.240 \| TradeActivity files query time: 0.000777 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2026-03-04 10:12:45.240 \| Rithmic Direct - DTC \| Requesting historical account balances for account P1-54097. Start date-time UTC: 2025-10-31 09:12:45 2026-03-04 10:12:45.241 \| TradeActivity files query time: 0.000746 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2026-03-04 10:12:45.241 \| Rithmic Direct - DTC \| Requesting historical account balances for account P1-134506. Start date-time UTC: 2025-10-31 09:12:45 2026-03-04 10:12:47.622 \| TradeActivity files query time: 0.002213 seconds. Entries: 9. BeginDateTimeUTC: 2025-02-24 23:00:00.000. Outstanding queries: 0 2026-03-04 10:12:48.376 \| TradeActivity files query time: 0.001742 seconds. Entries: 0. BeginDateTimeUTC: 2025-02-24 23:00:00.000. Outstanding queries: 0 2026-03-04 10:12:49.214 \| TradeActivity files query time: 0.001914 seconds. Entries: 0. BeginDateTimeUTC: 2025-02-24 23:00:00.000. Outstanding queries: 0 2026-03-04 10:12:50.660 \| TradeActivity files query time: 0.001984 seconds. Entries: 0. BeginDateTimeUTC: 2025-02-23 23:00:00.000. Outstanding queries: 0 2026-03-04 10:12:50.717 \| TradeActivity files query time: 0.001910 seconds. Entries: 0. BeginDateTimeUTC: 2025-02-23 23:00:00.000. Outstanding queries: 0 2026-03-04 10:12:51.082 \| TradeActivity files query time: 0.001836 seconds. Entries: 9. BeginDateTimeUTC: 2025-02-23 23:00:00.000. Outstanding queries: 0 2026-03-04 10:12:51.482 \| Denali Data Feed \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2026-03-04 10:12:51.482 \| Denali Data Feed \| MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2026-03-04 10:12:52.596 \| TradeActivity files query time: 0.001272 seconds. Entries: 9. BeginDateTimeUTC: 2025-02-23 23:00:00.000. Outstanding queries: 0 2026-03-04 10:14:39.721 \| Requesting order status for non-responsive order. Time since last action: 57.7 seconds \| Symbol: ESH6.CME \| TradeAccount: PST-008024-G031 \| InternalOrderID: 7042 \| Current Status: Order Sent * 2026-03-04 10:14:39.721 \| Requesting order status for non-responsive order. Time since last action: 57.7 seconds \| Symbol: ESH6.CME \| TradeAccount: PST-008024-G032 \| InternalOrderID: 7045 \| Current Status: Order Sent * 2026-03-04 10:14:39.721 \| Requesting order status for non-responsive order. Time since last action: 57.7 seconds \| Symbol: ESH6.CME \| TradeAccount: PST-008024-G033 \| InternalOrderID: 7048 \| Current Status: Order Sent * 2026-03-04 10:14:39.721 \| Requesting order status for non-responsive order. Time since last action: 57.7 seconds \| Symbol: ESH6.CME \| TradeAccount: PST-008024-G034 \| InternalOrderID: 7051 \| Current Status: Order Sent * 2026-03-04 10:15:09.757 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7042. Service Order ID: (none). Symbol: ESH6.CME. Account: PST-008024-G031 * 2026-03-04 10:15:09.757 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7045. Service Order ID: (none). Symbol: ESH6.CME. Account: PST-008024-G032 * 2026-03-04 10:15:09.757 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7048. Service Order ID: (none). Symbol: ESH6.CME. Account: PST-008024-G033 * 2026-03-04 10:15:09.757 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7051. Service Order ID: (none). Symbol: ESH6.CME. Account: PST-008024-G034 *

[2026-03-04 09:21:03] #6 [Go To First Post]
User135243 - Posts: 223
File attached


SC-04-03-2026.png / V - Attached On 2026-03-04 09:20:52 UTC - Size: 7.42 KB - 15 views

[2026-03-04 09:25:46] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 23191
The open orders, are orders that Rithmic has not responded to and are causing these messages: 2026-03-04 10:14:39.721 \| Requesting order status for non-responsive order. Time since last action: 57.7 seconds \| Symbol: ESH6.CME \| TradeAccount: PST-008024-G031 \| InternalOrderID: 7042 \| Current Status: Order Sent Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-03-04 09:46:21] #8 [Go To First Post]
User135243 - Posts: 223
The problem is that I'm NOT connected to this account :) 2 month ago I created the connection to this prop-account, but never traded it on SC, I'm connected to a completely different prop-firm

[2026-03-05 09:16:44] #9 [Go To First Post]
User135243 - Posts: 223
2026-03-05 09:28:08.778 \| Rithmic Direct - DTC \| Requesting trade accounts from server. 2026-03-05 09:28:09.031 \| Rithmic Direct - DTC \| Requesting Trade Positions data. 2026-03-05 09:28:09.037 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: P1-113813. 2026-03-05 09:28:09.037 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: P1-154386. 2026-03-05 09:28:09.037 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: P1-159619. 2026-03-05 09:28:09.037 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: P1-72423. 2026-03-05 09:28:09.037 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: P1-81850. 2026-03-05 09:28:09.037 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: P1-90474. 2026-03-05 09:28:09.037 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: P1-54097. 2026-03-05 09:28:09.037 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: P1-132525. 2026-03-05 09:28:09.037 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: P1-134506. 2026-03-05 09:28:09.037 \| Rithmic Direct - DTC \| Received 9 accounts from service. 2026-03-05 09:28:09.040 \| TradeActivity files query time: 0.003336 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 8 2026-03-05 09:28:09.040 \| Rithmic Direct - DTC \| Requesting historical account balances for account P1-113813. Start date-time UTC: 2025-11-01 08:28:09 2026-03-05 09:28:09.043 \| TradeActivity files query time: 0.002538 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 7 2026-03-05 09:28:09.043 \| Rithmic Direct - DTC \| Requesting historical account balances for account P1-154386. Start date-time UTC: 2025-11-01 08:28:09 2026-03-05 09:28:09.051 \| TradeActivity files query time: 0.007859 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 6 2026-03-05 09:28:09.051 \| Rithmic Direct - DTC \| Requesting historical account balances for account P1-159619. Start date-time UTC: 2025-11-01 08:28:09 2026-03-05 09:28:09.053 \| TradeActivity files query time: 0.002128 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 5 2026-03-05 09:28:09.053 \| Rithmic Direct - DTC \| Requesting historical account balances for account P1-72423. Start date-time UTC: 2025-11-01 08:28:09 2026-03-05 09:28:09.055 \| TradeActivity files query time: 0.001955 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 4 2026-03-05 09:28:09.055 \| Rithmic Direct - DTC \| Requesting historical account balances for account P1-81850. Start date-time UTC: 2025-11-01 08:28:09 2026-03-05 09:28:09.057 \| TradeActivity files query time: 0.001713 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 3 2026-03-05 09:28:09.057 \| Rithmic Direct - DTC \| Requesting historical account balances for account P1-90474. Start date-time UTC: 2025-11-01 08:28:09 2026-03-05 09:28:09.058 \| TradeActivity files query time: 0.001687 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 2 2026-03-05 09:28:09.058 \| Rithmic Direct - DTC \| Requesting historical account balances for account P1-54097. Start date-time UTC: 2025-11-01 08:28:09 2026-03-05 09:28:09.060 \| TradeActivity files query time: 0.001505 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2026-03-05 09:28:09.060 \| Rithmic Direct - DTC \| Requesting historical account balances for account P1-132525. Start date-time UTC: 2025-11-01 08:28:09 2026-03-05 09:28:09.061 \| TradeActivity files query time: 0.001023 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2026-03-05 09:28:09.061 \| Rithmic Direct - DTC \| Requesting historical account balances for account P1-134506. Start date-time UTC: 2025-11-01 08:28:09 2026-03-05 09:28:10.908 \| TradeActivity files query time: 0.002050 seconds. Entries: 12. BeginDateTimeUTC: 2025-02-25 23:00:00.000. Outstanding queries: 0 2026-03-05 09:28:11.680 \| TradeActivity files query time: 0.002572 seconds. Entries: 0. BeginDateTimeUTC: 2025-02-25 23:00:00.000. Outstanding queries: 0 2026-03-05 09:28:12.548 \| TradeActivity files query time: 0.001815 seconds. Entries: 0. BeginDateTimeUTC: 2025-02-25 23:00:00.000. Outstanding queries: 0 2026-03-05 09:28:14.066 \| TradeActivity files query time: 0.002507 seconds. Entries: 0. BeginDateTimeUTC: 2025-02-24 23:00:00.000. Outstanding queries: 0 2026-03-05 09:28:14.129 \| TradeActivity files query time: 0.002641 seconds. Entries: 0. BeginDateTimeUTC: 2025-02-24 23:00:00.000. Outstanding queries: 0 2026-03-05 09:28:14.565 \| TradeActivity files query time: 0.001873 seconds. Entries: 12. BeginDateTimeUTC: 2025-02-24 23:00:00.000. Outstanding queries: 0 2026-03-05 09:28:14.828 \| Denali Data Feed \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2026-03-05 09:28:14.828 \| Denali Data Feed \| MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2026-03-05 09:28:16.068 \| TradeActivity files query time: 0.001841 seconds. Entries: 12. BeginDateTimeUTC: 2025-02-24 23:00:00.000. Outstanding queries: 0 2026-03-05 09:28:19.040 \| Rithmic Direct - DTC \| Requesting Trade Positions data. 2026-03-05 10:07:04.049 \| Requesting order status for non-responsive order. Time since last action: 57.4 seconds \| Symbol: ESH6.CME \| TradeAccount: PST-008024-G031 \| InternalOrderID: 7131 \| Current Status: Order Sent * 2026-03-05 10:07:04.049 \| Requesting order status for non-responsive order. Time since last action: 57.4 seconds \| Symbol: ESH6.CME \| TradeAccount: PST-008024-G032 \| InternalOrderID: 7134 \| Current Status: Order Sent * 2026-03-05 10:07:04.049 \| Requesting order status for non-responsive order. Time since last action: 57.4 seconds \| Symbol: ESH6.CME \| TradeAccount: PST-008024-G033 \| InternalOrderID: 7137 \| Current Status: Order Sent * 2026-03-05 10:07:04.049 \| Requesting order status for non-responsive order. Time since last action: 57.4 seconds \| Symbol: ESH6.CME \| TradeAccount: PST-008024-G034 \| InternalOrderID: 7140 \| Current Status: Order Sent * 2026-03-05 10:07:04.049 \| Requesting order status for non-responsive order. Time since last action: 55.6 seconds \| Symbol: ESH6.CME \| TradeAccount: PST-008024-G031 \| InternalOrderID: 7146 \| Current Status: Order Sent * 2026-03-05 10:07:04.049 \| Requesting order status for non-responsive order. Time since last action: 55.6 seconds \| Symbol: ESH6.CME \| TradeAccount: PST-008024-G032 \| InternalOrderID: 7149 \| Current Status: Order Sent * 2026-03-05 10:07:04.049 \| Requesting order status for non-responsive order. Time since last action: 55.6 seconds \| Symbol: ESH6.CME \| TradeAccount: PST-008024-G033 \| InternalOrderID: 7152 \| Current Status: Order Sent * 2026-03-05 10:07:04.049 \| Requesting order status for non-responsive order. Time since last action: 55.6 seconds \| Symbol: ESH6.CME \| TradeAccount: PST-008024-G034 \| InternalOrderID: 7155 \| Current Status: Order Sent * 2026-03-05 10:07:34.092 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7131. Service Order ID: (none). Symbol: ESH6.CME. Account: PST-008024-G031 * 2026-03-05 10:07:34.092 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7134. Service Order ID: (none). Symbol: ESH6.CME. Account: PST-008024-G032 * 2026-03-05 10:07:34.092 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7137. Service Order ID: (none). Symbol: ESH6.CME. Account: PST-008024-G033 * 2026-03-05 10:07:34.092 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7140. Service Order ID: (none). Symbol: ESH6.CME. Account: PST-008024-G034 * 2026-03-05 10:07:34.092 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7146. Service Order ID: (none). Symbol: ESH6.CME. Account: PST-008024-G031 * 2026-03-05 10:07:34.092 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7149. Service Order ID: (none). Symbol: ESH6.CME. Account: PST-008024-G032 * 2026-03-05 10:07:34.092 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7152. Service Order ID: (none). Symbol: ESH6.CME. Account: PST-008024-G033 * 2026-03-05 10:07:34.092 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7155. Service Order ID: (none). Symbol: ESH6.CME. Account: PST-008024-G034 * Once more, I'm NOT connected to these accounts (ending G031 - G034) at the end of this log. I made a trade on 1 of the accounts on top of this log. Is there anyting I can do to reset or delayed from the connection I don't use??

[2026-03-05 09:37:14] #10 [Go To First Post]
User135243 - Posts: 223
there is NO connection to these accounts created on my Sierra-Chart


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[2026-03-05 13:36:23] #11 [Go To First Post]
Sierra_Chart Engineering - Posts: 23191
You need to find out where the order is originating for these accounts. 2026-03-05 10:07:34.092 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 7155. Service Order ID: (none). Symbol: ESH6.CME. Account: PST-008024-G034 * Refer to: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-05 13:46:23

[2026-03-05 14:04:09] #12 [Go To First Post]
User135243 - Posts: 223
No idea how I can find out this, as said I added the connection at the end of 2025 but never traded it and at the begin of 2026 I connected to another prop-firm. With other words last time I connected to these account is 2+ month ago and I never had a problem with it since this Monday. Is there something like a cache that I can delete? There is 0 logic, I'm connected to prop A and it shows problems with pro B, sorry I really cannot follow this is everything in the Trade-Activity Log (just the account that I trade since a while)


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[2026-03-05 14:06:13] #13 [Go To First Post]
Sierra_Chart Engineering - Posts: 23191
In the Display Settings set the "Activity Type" to All Activity. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-03-05 14:36:07] #14 [Go To First Post]
User135243 - Posts: 223
Interesting, now I see activity (but as said, not connected to this accounts sind 2+ month). I've saved the activity file and try to upload here (not sure if this works) perhaps you can see the problem with this info, thx


Private File

[2026-03-05 23:32:06] #15 [Go To First Post]
Sierra_Chart Engineering - Posts: 23191
These orders are originating from this chart or Trading DOM: ESH6.CME[M] #2 \| Trade DOM/User order entry Maybe you have Order Allocation set up on that chart: Order Allocation to Trade Accounts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-03-05 23:32:07] #16 [Go To First Post]
Sierra_Chart Engineering - Posts: 23191
These orders are originating from this chart or Trading DOM: ESH6.CME[M] #2 \| Trade DOM/User order entry Maybe you have Order Allocation set up on that chart: Order Allocation to Trade Accounts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-03-06 08:44:10] #17 [Go To First Post]
User135243 - Posts: 223
Thank you very much!! This was the problem, Enable Order Allocation was checked and these PSTxx accounts (I said that I'm not connected) still were in the List of Allocation Accounts. I've deleted them and unchecked Allocation and now everything is fine :). Best support in the industry, thank you so much!!!

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