Support Board
Date/Time: Fri, 27 Feb 2026 17:28:02 +0000
Data not connected
View Count: 29
| [2026-02-27 11:27:42] |
| User987354 - Posts: 1 |
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Hello, How are you?. I'm a new subscriber to Sierra chart. Data connection not working. What should I do about this?. Thanks |
| [2026-02-27 14:51:29] |
| Sierra_Chart Engineering - Posts: 23061 |
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This is because your Sierra Chart account is expired. Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Account Control Panel" on the Sierra Chart software menu. On the displayed webpage, click on "Activate Services". Or you can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password if necessary. 2. Choose the particular Service Package and the number of Months that you want and press the "Update/Set" button. If you are on a Trial, you will first need to add sufficient credit to your account to pay for the chosen Service Package/Months. In this case, refer to the step below. Once that is done you can then choose the Service Package and number of Months. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-27 14:51:38
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| [2026-02-27 15:14:39] |
| John - SC Support - Posts: 44833 |
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We see that this account has not been used since 2024, so we have reset the trial for your account. You have 21 days of trial time. While on a trial you have limited access to data. Refer to the following: Sierra Chart Trial Account We recommend going through the items on the following page for setting up and getting started with Sierra Chart: Getting Started, Opening Charts and Basic Trading If you want to change to a paid package, follow the instructions given in post #2. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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