Support Board
Date/Time: Thu, 26 Feb 2026 00:08:41 +0000
all custom settings gone after update.
View Count: 29
| [2026-02-25 20:22:56] |
| jmftattoo - Posts: 105 |
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I updated to most recent pre-release, and suddenly sierra which I have fully customized over the last few years is set back to the stone age, and looks like i JUST downloaded it. This update has removed, and deleted every single preset, toolbar, syling choice, custom menu's and literally EVERYTHING i had customized about sierra to make it be tolerable. how in the world do I UN DO THIS. the out of the box UI is intolerable, miserable to use, and almost non functional from an intraday scalping perspective. It took MONTHS to set the platform up in a work flow manner that was useable. now its been undone in 5min .
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| [2026-02-25 21:04:17] |
| Sierra_Chart Engineering - Posts: 23027 |
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There are backups of the global configuration files. Refer to: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File There should be no issue getting everything restored as it was. Do you know what version you were previously running? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-25 21:28:15] |
| jmftattoo - Posts: 105 |
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There should be no issue getting everything restored as it was. Do you know what version you were previously running?
I do not off top of my head, I updated last month, and I noticed things starting to change UI wise, and I stopped. I chose to update today because I was having storage issues, I cleared out some scid files, and figured what the heck, might as well. and it completely wiped all of my settings. |
| [2026-02-25 21:44:31] |
| jmftattoo - Posts: 105 |
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I replaced Config file with yesterdays config file, it somehow was corrupted in update. This has brought back most settings, but shortcut key commands seem to be unassigned now. I am going to have to go in and re-do my hotkeys.
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