Support Board
Date/Time: Sun, 12 Apr 2026 22:57:31 +0000
Data Not Loading in Sierra Chart After Connecting IBKR Account
View Count: 249
| [2026-02-24 15:00:36] |
| vicentcort05 - Posts: 2 |
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Dear Sierra Chart Support Team, I have connected my data feed through my Interactive Brokers (IBKR) account, and the connection appears to be established correctly. However, Sierra Chart is not loading any market data on the charts. I am not sure whether the issue could be related to having a demo account connected while my IBKR account is a live account, or if there is a configuration problem on my side. Could you please advise what might be causing this issue and what solution you recommend? I would appreciate your guidance to resolve this as soon as possible. Thank you in advance. Best regards, Vicente Cortes |
| [2026-02-24 15:51:30] |
| John - SC Support - Posts: 45586 |
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You are not setup to get any data from us. Depending on what your "Current Selected Service" is set to, you could be getting data from the connected service, our delayed streaming data, or no data at all. We assume you are wanting real-time data for the CME Group, since you mention connecting to a live trading account. To get this data from our Denali Exchange Data Feed, follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* You did fill out the agreements for the data previously, but you did not fill them out correctly. In order to be considered a Non-Professional for the CME Group, you need to enter your "Clearing Firm" and "Account Number" for your live, funded, futures trading account. In this case, you would enter "Interactive Brokers" for the "Clearing Firm". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-24 17:53:35] |
| User584084 - Posts: 333 |
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Did you try translating your symbols to the current service? Edit >> Translate Symbols to Current Service. |
| [2026-03-10 05:13:40] |
| User709671 - Posts: 4 |
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my issue is that my interactive broker account is professional. and i subscribed accidentally to a non-professional account for CME and Nasdaq. I am trying to change them to professional for these services but it does not let me do that. Is there anyway to convert them to professional or should i create new account??
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| [2026-03-10 05:35:13] |
| User709671 - Posts: 4 |
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Denali services is my goal to subscribe
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| [2026-03-10 07:41:47] |
| User709671 - Posts: 4 |
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I have activated the professional version of both Nasdaq tradeview, and US equities professional, and i have used the ticker symbol accepted by interactive brokers and still the chart for nasdaq stock is not moving. Only futures are moving such as coper. Any ideas whats wrong??
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| [2026-03-10 07:49:16] |
| User709671 - Posts: 4 |
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i am using also package 11
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| [2026-03-10 13:02:42] |
| SC Support - Posts: 2071 |
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Hi User709671, we are connected via an Account Support Ticket, we will resolve your issues there.
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