Support Board
Date/Time: Tue, 03 Feb 2026 18:51:57 +0000
Downloading Historical Graph
View Count: 64
| [2026-02-03 14:58:11] |
| User837393 - Posts: 161 |
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Anybody has issue where the Downloading Historical Graph message is stalled there ? The graph simply don't load completely. Also I can't see the proper market depth. |
| [2026-02-03 16:01:07] |
| Sierra_Chart Engineering - Posts: 22658 |
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It can take a long time. We recommend setting this to 5 days or less: Sierra Chart Server Settings: Maximum Historical Market Depth Days to Download (Global Settings >> Sierra Chart Server Settings >> General >> General) And then cancel the downloads: https://www.sierrachart.com/index.php?page=doc/EditMenu.html#CancelMarketDepthDataDownloads And then specifically download what you need following the instructions here: Market Depth Historical Graph: Downloading Of Historical Market Depth Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-03 16:01:19] |
| John - SC Support - Posts: 44391 |
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What do you mean by "message is stalled there"? Is there an actual message that is not going away? It can take some time for the Market Depth data to download, after which the chart will automatically reload. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-03 16:06:59] |
| User837393 - Posts: 161 |
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Please see image ... Its been like that since the morning. How much longer should I wait. I've rebooted sierra chart. Connected\Disconnected on numerous occasion with no succes. https://www.sierrachart.com/image.php?Image=1770135268293.png Date Time Of Last Edit: 2026-02-03 16:14:48
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| [2026-02-03 16:10:27] |
| User851735 - Posts: 3 |
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Hey, are you using Rithmic data?
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| [2026-02-03 16:15:03] |
| User837393 - Posts: 161 |
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Yes
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| [2026-02-03 16:20:12] |
| User851735 - Posts: 3 |
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I had today also issues with Rhitmic data connection. It happens quite often... |
| [2026-02-03 16:23:14] |
| User837393 - Posts: 161 |
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How did you solve this ?
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| [2026-02-03 16:31:07] |
| User851735 - Posts: 3 |
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Its been working now for about last half hour. You just have to wait for Rithmic to solve the problem |
| [2026-02-03 16:37:58] |
| John - SC Support - Posts: 44391 |
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You could try removing all references for the need for Market Depth data, so the request for it will not occur. We do not know if the issue with Rithmic is the Market Depth data specifically, or their data in general. But it is something you can try. You can also try a different server and see if that resolves the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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